USI Affinity Travel Insurance Reviews

All inquirers were meet with great customer service

I purchased a USI Affinity Travel Insurance Services USI Explorer Diamond policy through Squaremouth. I experienced delayed baggage for 3 days. I am still trying to get in touch with a representative from USI to answer some questions re: filing a claim. No one answers the phone. After being on hold for several minutes a recording says "leave a message" and no one has responded. I do not see any way to get in touch with Squaremouth to get help with this claim.

It became a matter of comparing the different quotes and the information provided was very helpful. One area though was tough, i.e. the limits or proposed limits on coverage. I have no idea what it would cost to evacuate me back to the United States in the event of an emergency. As it was, I went along with the proposed limits which seemed extraordinarily high.

Everything went smoothly. I would definitely use your services again.

My flight was delayed causing me to miss my connecting flight requiring an overnight stay in Philadelphia. I called the 24 hour emergency help line and was on the line for 22 minutes with a clueless agent who just kept asking me over and over again for my name, address and policy number which I provided but she kept saying she couldn't locate the policy. I called again the next day since I was still stranded and had the same experience for 30+ minutes, asked for a supervisor and was told I couldn't get one.

The following day I emailed customer service, explained what had happened and asked what docs I needed for a claim, and got the same run around asking for the very information I had already provided in the email. I even attached a copy of my policy! It took 3 emails before the forms were emailed to me.

Atrocious service. Never, ever again!

While pulling things together for my trip, I realized I did not have (in truth, did not see) the Overseas Emergency contact number. And it, sadly/strangely/bizzarely is not listed on their website.

I sent an email to customer service giving them my policy number requesting the direct dial phone - I never heard back. I consider that rude and unforgivable. I will NOT procure one of their policies ever again.

The trip was cancelled because the borders in Netherlands was closed 1 day before the trip due to COVID 19 surge. Currently we are trying to transfer a policy to a new date for this June and contacted USI and they said they would call back and they never did. Yes I would like to file a claim the rescheduled trip cost about $5,000 to 8,000 more due to air line fees and only receiving 50% credit from the vacation rentals.

I am extremely disappointed that I have to track them down. Typical insurance company when they have to pay, I would not recommend this service because I received any customer service or assistance with this issue.

Regards
Robert Van Kirk
r.jvankirk@yahoo.com
707-766-4582

There was less pre-trip worry knowing I was insured. Luckily, every flight & tour was on schedule and had no problems with health.

My trip was canceled by the cruise line with a 100% refund so I requested a trip insurance refund as it was within the free look period.