What happens if Southwest cancels my flight?

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Travelers that have their flight canceled by Southwest, whether due to internal system outages, mechanical issues, or other airline-related problems, may be eligible for reimbursement through a comprehensive travel insurance policy.

Under most comprehensive travel insurance plans, travelers are covered by their Travel Delay benefit if an airline delays their travel plans by a predetermined amount of time, typically 3-12 hours, depending on the policy.

If the Southwest disruptions delay travel by more than 12 hours and force the traveler to cancel their trip outright, they may be eligible for Trip Cancellation coverage, allowing them to be reimbursed 100% of their prepaid, nonrefundable trip costs.

However, if a traveler is refunded for their airfare from Southwest, they are no longer eligible for reimbursement through their travel insurance policy.

Be sure to call your provider’s 24-Hour Emergency Assistance department to receive personalized help and review your specific policy’s coverage.

This information may vary based on the travel insurance policy. If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET, seven days a week, and are delighted to help!


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About Squaremouth: Squaremouth.com has insured over 2 million travelers. Using Squaremouth’s intuitive quoting and comparison engine, award-winning support team, and verified customer reviews, travelers can save time and money to find the best travel insurance policy for their trip.