International Travel & Health Insurer of the Year

battleface was named the International Travel & Health Insurer of the Year in 2020 by the International Travel & Health Insurance Journal (ITIJ).

The ITIJ Awards showcase travel and health insurance companies who provide excellence and innovation across the board.

battleface was recognized for their many accomplishments in 2020, including exceptional service and coverage for Covid-19, the creation of an adventure travel insurance product, and the launch of their policies in the United States.

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Why Choose battleface for Travel Insurance

Notable Features
  • All policies include 100% Trip Cancellation coverage
  • Policies can be customized with optional benefits
  • Named most affordable CFAR provider by NerdWallet

Launched in 2018, battleface is one of the newer providers to the travel insurance marketplace. Their unique approach to trip insurance allows travelers to pick and choose benefits and create custom plans that meet their specific needs.

With the exception of Trip Cancellation coverage, battleface’s ‘Discovery Plan’ essentially comes as a blank slate, allowing travelers to build bespoke policies that meet their specific needs. Travelers can add various ‘Optional Upgrade Packages’ that include benefits specific to their concerns, from Emergency Medical to Travel Delay, at varying costs. The reimbursement limits for these benefits are also very generous, such as $100,000 in Emergency Medical coverage, up to $2,500 in delay protection per person, and up to $2,500 in coverage if a policyholder loses their luggage during their trip.

Battleface has recently been recognized by Nerdwallet for their affordable Cancel For Any Reason coverage. The provider has also earned a good reputation among past Squaremouth customers, with only 0.1% of verified customers leaving a negative review.

This provider summary was written internally by a Squaremouth policy expert.

About battleface

At battleface we understand no two trips are the same, so why should your travel protection be? We offer customizable plans for both domestic and international travelers.

Pay only for what you need and choose between Single-Trip Protection or purchase a Multi-Trip Annual Plan — perfect for those who travel more than twice per year.

Best part? We’ve got your back with our 24/7 emergency and travel assistance by battleface’s very own heroes from Robin Assist, so you do not have to worry about the what-ifs.

battleface plans are underwritten by Spinnaker Insurance Company (domiciled in Illinois, NAIC #24376) One Pluckemin Way, Suite 102, Bedminister, NJ 07921 under policy series RIG 1000.


Overall Rating 4.13
  • 5 stars
  • 4 stars
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  • 1 star  

policies sold

negative reviews

0.1% (9) negative reviews to sales
Average on Squaremouth is 0.2%

Policies Offered by battleface

Discovery Plan

Policy Description:

The Discovery plan by battleface allows travelers to choose the benefits that meet their specific needs and only purchase what is necessary.

Please refer to the policy detail link for full details.

Underwritten By: Spinnaker Insurance Company

Underwritten Location: One Pluckemin Way Suite 102, Bedminster, NJ 07921

AM Best #: 022321

AM Best Rating: A- (Excellent)

Verified Customer Reviews

  • 72 Reviews Since 2020

  • Rating 5 out of 5
    Discovery Plan
    Review Received:
    April 20, 2024
    Stephen from CA Verified Squaremouth Customer

    I had a few questions and had s good talk with their customer service, which answered the questions. I then purchased a policy after checking their ratings. That was my experience.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Discovery Plan
    Review Received:
    March 25, 2024
    Lesha from CA Verified Squaremouth Customer

    Hello - In general I was very happy with the Battlefield insurance, every person that I spoke with and dealt with was kind, listened and helped as much as possible. It has taken a bit to finalize the claim and get paid but I am now there (about 8 weeks total) - The one complaint that I have about my settlement is based on policy - my claim got paid out at 75% which was the level for cancelling for any reason. However my trip was a trip to Israel and after the October 7 terroist attack I would have assumed the cancel was for unsafe conditions and that it was not'my choice; which it was not because the tour company we were using did cancel the trip which was schedule for February 4th, 2024 (4 months after the attack). So although it was cancelled by the travel/tour company and the United states tourism page indicated that traveling was not safe and should be deterred if at all possible the battleship company decided that ONLY travel within 30 days of the acual terror attach (so Oct 7-Nov 6) would be cancelled and be able to recoup 100%. I do not believe that this policy was a reasonable outcome and for that give the final rating of 3. But again the people that i spoke with and worked with were helpful as much as they could be and always kind and courtious.

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Discovery Plan
    Review Received:
    March 9, 2024
    Mary from CA Verified Squaremouth Customer

    Claim is taking way too long to process.

    Response From:
    Response Received:
    March 11, 2024

    Thank you for providing your feedback. I apologize for the slight delay in processing your claim. Our goal is to review claims promptly to ensure timely resolution.
    I have asked the claims handler to prioritize the review of your claim, and I am confident that you will hear from us shortly.
    We appreciate you bringing this matter to our attention.

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    0 out of 0 people found this review helpful
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All reviews are from battleface customers

Contact Information for battleface

Customer Service:
+ 1 (855) 998 2928
Hours of Operation:

Everyday, 24 hours per day

Claims Phone:
+ 1 (855) 425 7911
Claims Hours of Operation:

Monday through Friday from 8:00am to 5:00pm ET

Mail to:
P.O. Box 211879
Dallas, Texas 75211
Emergency Assistance:
Inside USA +1 (571) 500 1540
Outside USA +1 (571) 500 1540
Claims Email:
Fax: battleface has not provided a fax number for claims.
Provider Claims Website