View all Tokio Marine HCC Medical Insurance Services reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.
I have finally finished. Was trying to get all this papers to you.
I’ll do my best to fill out. So much! And do hope I can understand everything you need
We have the Policy Numbers that you provided. Thank you. When I tried to submit a claim on the HCC Medical Insurance website, I was stopped because the website wanted a Certificate Number. The only document that I have is The Summary of Coverage from SquareMouth that I printed after purchasing the policy. The website will not proceed without a Certificate Number and the only advice the website gives me regarding finding a Certificate Number is to check the documents that I do not have. Can't download documents from their website without the Certificate Number! I do not want to call the company because I am very hard of hearing. Can you help? The claim is in regard to Policy Number: E91769923 for John Austin. Thank you.
Customer service provided zero information on the policy or process; directed to the website. Website featured dead links.
It was such a relief to be able to purchase the insurance and to give me the confidence to travel without any worries or concerns. Thank you.
I filed a claim December 22, 2017 that has still not been resolved. I have called them at least 4 times and been given the run-around. Today’s date is March 15, 2018.
I will NEVER use this company again and will tell all those that I know who use travel insurance to avoid this company. What a scam.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more