View all Tokio Marine HCC - Medical Insurance Services Group reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.
I have finally finished. Was trying to get all this papers to you.
I’ll do my best to fill out. So much! And do hope I can understand everything you need
We have the Policy Numbers that you provided. Thank you. When I tried to submit a claim on the HCC Medical Insurance website, I was stopped because the website wanted a Certificate Number. The only document that I have is The Summary of Coverage from SquareMouth that I printed after purchasing the policy. The website will not proceed without a Certificate Number and the only advice the website gives me regarding finding a Certificate Number is to check the documents that I do not have. Can't download documents from their website without the Certificate Number! I do not want to call the company because I am very hard of hearing. Can you help? The claim is in regard to Policy Number: E91769923 for John Austin. Thank you.
Customer service provided zero information on the policy or process; directed to the website. Website featured dead links.
It was such a relief to be able to purchase the insurance and to give me the confidence to travel without any worries or concerns. Thank you.
I filed a claim December 22, 2017 that has still not been resolved. I have called them at least 4 times and been given the run-around. Today’s date is March 15, 2018.
I will NEVER use this company again and will tell all those that I know who use travel insurance to avoid this company. What a scam.