We have the Policy Numbers that you provided. Thank you. When I tried to submit a claim on the HCC Medical Insurance website, I was stopped because the website wanted a Certificate Number. The only document that I have is The Summary of Coverage from SquareMouth that I printed after purchasing the policy. The website will not proceed without a Certificate Number and the only advice the website gives me regarding finding a Certificate Number is to check the documents that I do not have. Can't download documents from their website without the Certificate Number! I do not want to call the company because I am very hard of hearing. Can you help? The claim is in regard to Policy Number: E91769923 for John Austin. Thank you.
Customer service provided zero information on the policy or process; directed to the website. Website featured dead links.
It was such a relief to be able to purchase the insurance and to give me the confidence to travel without any worries or concerns. Thank you.
I filed a claim December 22, 2017 that has still not been resolved. I have called them at least 4 times and been given the run-around. Today’s date is March 15, 2018.
I will NEVER use this company again and will tell all those that I know who use travel insurance to avoid this company. What a scam.
It was a complete waste of money, not only paying for the insurance but wasting money calling to some automated messages that were unclear and have me going in circles and didn't get any useful information from them. I would never recommend or use this insurance ever again.
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Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
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