AXA Assistance Travel Insurance Reviews

They wouldn't turnover my insurance for next year. I was late calling in. I think they are a RIP off.

I contacted COVID while in the Yukon (Canada) and went to the ER in Whitehorse. I was given PRAXLOVID and my case was fortunately light. I submitted my hospital and doctor bills to AXA and an RV park bill for 1 day trip delay. After getting the necessary documentation, AXA made a direct deposit of the US dollar equivalent expenses to my bank. Everything was handled professionally and I have no complaints.

I made a slight change to coverage date. They made that easy.

It was simple and easy to obtain the insurance I felt confident traveling and having insurance.

Our flight was cancelled for 2 days departing for Florence, Italy and then again for 2 days on the return trip to JFK. We lost 2 nights in our Villa. As a group of 4 couples, we are still accumulating and reviewing shared invoices. Obviously, this is not the fault of your company, and I have not interacted with AXA since we returned.

We did not use the insurance we purchased, but we had an incident where we might have needed it. It was reassuring to know that we had something to help us out if needed.

The experience was straight forward when purchasing the policy

None

When I tried to call them, I got no answer and no return call. I had to have some emergency blood work. I did it and paid for it. But I wanted to know if it were covered. I got no answer for days. I have no idea how they act in a real emergency but I was NOT impressed by their inaccessability.