Compare AXA Assistance USA Plans in Just A Few Simple Steps
AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
They paid my claim. However the process was slow and the communication was poor.
Our flight was cancelled for 2 days departing for Florence, Italy and then again for 2 days on the return trip to JFK. We lost 2 nights in our Villa. As a group of 4 couples, we are still accumulating and reviewing shared invoices. Obviously, this is not the fault of your company, and I have not interacted with AXA since we returned.
We did not use the insurance we purchased, but we had an incident where we might have needed it. It was reassuring to know that we had something to help us out if needed.
The experience was straight forward when purchasing the policy
None
When I tried to call them, I got no answer and no return call. I had to have some emergency blood work. I did it and paid for it. But I wanted to know if it were covered. I got no answer for days. I have no idea how they act in a real emergency but I was NOT impressed by their inaccessability.
We decided to change the amount of days we're gone. It was simple and an easy process to make the change
Just waiting for my claim to be evaluated. Getting a hold of them was a little tricky and a wait on the phone but nothing excessive.
I submitted the claim 2 weeks ago and the rep was very nice, helpful and professional.
Broke my elbow prior to a hiking trip to Iceland.
Hoping to hear something soon.
Had a nasty fall while hiking and lost both my hearing **** in the fall. Checked my policy and found that it did not cover loss of glasses or hearing ****. Called the AXA Assistance line just to confirm. Call was answered quickly. Assistant was very friendly and helpful, but did confirm that the hearing **** were not covered. I don’t know if other companies cover these losses, but I suspect that these items need to be insured separately. So, just an FYI for other travelers.
This has been a terrific experience purchasing my travelers insurance with AXA USA. I will purchase from them with my future travel plans! I highly recommend AXA USA, there is many insurance plans to choose from for what ever your traveling needs are.