Compare AXA Assistance USA Plans in Just A Few Simple Steps
AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
Requested an extension that was more of a nuisance speaking with AxA than having anything done
The customer service representative was fine and courteous when I called to report a health problem that I was having. She took my information and provided me with a claim reference number. I was told that someone from AXA would email me the claim forms when their office opened again but I don't think that I ever received anything, unless it went into my Spam older and accidentally deleted the message.
Review Updated: 04/04/2025
The claim was easy to submit online and the payment to settle my claim was paid quickly after the claim was submitted.
I was bitten by a neighborhood dog. Called for assistance,wanted to know about rabies shots. All they told me was I could start a claim.
Need to file a claim as the policy holder was required for urgent medical care. Notified AXA on this situation with a follow up to submit the claim.
I needed emergency medical attention during my international trip. AXA 24 hour helpline gave prompt and helpful suggestions and followed up daily offering further assistance.
Claim filing was easy and the resolution of the claim was prompt and to my satisfaction
In all I had very good experience with AXA
Overall, your site is valuable because it consolidates a range of options. I found the purchasing experience very frustrating and confusing, however, as the information on the summary page did not always match reality, and one needed to dig further into the paperwork to understand the "real" coverage. I spoke with an agent who helped me understand that, and she was helpful in guiding me through the options, but I find it mysterious and highly unfriendly to users that your site is apparently designed to provide not entirely accurate information. If I had had more time, I would have looked elsewhere.
Staff who helps select an appropriate policy are very helpful and pleasant.
Great, fast service.
not applicable
Thank you so much for your help and support through my claim.
You acted very fast