AXA Assistance Travel Insurance Reviews

Even though I have a verification letter from the airline itemizing what I paid and what they refunded, AXA is still requesting my credit card statements detailing the expense. Very time consuming at a time when I’m dealing with a husband undergoing open heart surgery.

I have sent them receipts 3 times in one of my travel providers. It’s like they don’t read all the attachments.

I am owed about $6000 and I’m concerned at this point that they are looking for reasons not to pay out by burdening me with repeat and unnecessary requests.

Time will tell.

I was very pleased with the claim process and response time. Was apprehensive that the claim process would take longer but everything was handled quickly and professionally. I was pleasantly surprised.

Called to change date of departure, the person I spoke with was very nice and agreeable.

Total waste of money. AXA keeps asking for stuff that it's not applicable to the claim. Their strategy is to keep asking for information until you give up. Will never purchase trip insurance again.

prompt and courteous.

Had to cancel our trip and get a credit for insurance for some future trip- handled competently.

I sent an email message to AXA Assistance about breaking my ankle in Portugal while I was on vacation. I asked them what they needed for documentation, and where I should mail the information. I am upset that they haven't responded.
Sincerely, Barbara Dietrich

I would like to know how to send you the medical bills charging me during the trip as proof for claim! Thanks.

The Customer Service was Really Good !