AXA Assistance Travel Insurance Reviews

Thanks for the peace of mind.

After completing the purchase of travel coverage, I realized I had specified completely wrong travel dates. I called the customer service number recited on my e-acknowledgement, spoke to an agent for, like, 45 seconds, and in five minutes had a re-quote for a corrected policy. Impressively handled.

I was surprised to get phone calls from AXA Assistance asking how I was doing after I requested info on where I could go for medical treatment. The only thing that was somewhat difficult was the limited info on where I could be seen. Even when I went to the clinic that had inspired me to choose AXA through advertisements, I was told that AXA Assistance was different and that I would have to file a claim when i returned home. I did that and the claim was completed quickly and to my satisfaction.

Easy to purchase policy. Did not need to file claim so I can't give review of claims process.

Even though I have a verification letter from the airline itemizing what I paid and what they refunded, AXA is still requesting my credit card statements detailing the expense. Very time consuming at a time when I’m dealing with a husband undergoing open heart surgery.

I have sent them receipts 3 times in one of my travel providers. It’s like they don’t read all the attachments.

I am owed about $6000 and I’m concerned at this point that they are looking for reasons not to pay out by burdening me with repeat and unnecessary requests.

Time will tell.

I was very pleased with the claim process and response time. Was apprehensive that the claim process would take longer but everything was handled quickly and professionally. I was pleasantly surprised.

Called to change date of departure, the person I spoke with was very nice and agreeable.

Total waste of money. AXA keeps asking for stuff that it's not applicable to the claim. Their strategy is to keep asking for information until you give up. Will never purchase trip insurance again.