battleface Travel Insurance Reviews

Damaged luggage claim....it turns out that the damage protection is secondary only. They asked me to file with my home insurance first. Who in their right mind would go file a damaged luggage with their home insurance and risk of raising their rates.

When purchased the travel policy, this secondary claus must have been buried in all the fine prints. This makes the travel policy completely useless to me.

Took 25 business days to receive a response to my claim! Also found out at last minute cancel for any reason has to be made 48 hours prior which didn't help because my kids were sick a day before we left!

I purchased the policy mainly for the 24/7 AD&D. OK. Only problem was I had to contact them to add a beneficiary. Not hard, just an inconvenience. That information should have been solicited on the application form.

No problems

Filed a claim a week ago and haven’t heard a word other than an automated message. Interaction with SquareMouth customer line was frustrating to understand my options when I was dealing with my trip interruption.

No issues. Was easy to get a hold of customer service and they were helpful.

I had a few questions and had s good talk with their customer service, which answered the questions. I then purchased a policy after checking their ratings. That was my experience.

Hello - In general I was very happy with the Battlefield insurance, every person that I spoke with and dealt with was kind, listened and helped as much as possible. It has taken a bit to finalize the claim and get paid but I am now there (about 8 weeks total) - The one complaint that I have about my settlement is based on policy - my claim got paid out at 75% which was the level for cancelling for any reason. However my trip was a trip to Israel and after the October 7 terroist attack I would have assumed the cancel was for unsafe conditions and that it was not'my choice; which it was not because the tour company we were using did cancel the trip which was schedule for February 4th, 2024 (4 months after the attack). So although it was cancelled by the travel/tour company and the United states tourism page indicated that traveling was not safe and should be deterred if at all possible the battleship company decided that ONLY travel within 30 days of the acual terror attach (so Oct 7-Nov 6) would be cancelled and be able to recoup 100%. I do not believe that this policy was a reasonable outcome and for that give the final rating of 3. But again the people that i spoke with and worked with were helpful as much as they could be and always kind and courtious.

Claim is taking way too long to process.

Battle face and Square mouth are two of the funniest business names I've ever come across. But employees at both places are cool and informed and just plain kind. I trust Square mouth and would not use another company. The real test will come if I ever have to make a claim. Meanwhile I trust their advice and will stay with them.