Overview

Battleface provides customizable plans for both domestic and international travelers. Instead of predetermined coverage, their Discovery Plan lets customers create a policy by choosing the benefits and coverage limits that fit their needs.

Trips Protected
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SINCE 2020
9,601
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AVG. MONTH
99
Total Reviews
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SINCE 2020
104
Detailed Rating
Customer Service Before Trip
4.06/5
Customer Service During Trip
2.63/5
Customer Service During Claim
3.42/5

See how battleface compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

3.99 (104 reviews)

Battleface reviews often remark that customer service agents are kind, attentive, and helpful when contacted. Some customers report that the provider’s claims process needs improvement, citing a lack of transparency and slow response times as primary issues.

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    57
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  • battleface policy: Discovery

    Very easy claim process. I’ll pick battleface again!

    bradford from NC
    Review Received: November 29, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from battleface

    Thank you. We appreciate the great feedback!

    battleface policy: Discovery

    Very easy claim process. I’ll pick battleface again.

    kimberly from OH
    Review Received: November 29, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful
    battleface policy: Discovery

    So far, Battleface has denied what appears to me to be a legitimate claim, namely costs incurred due to vendor cancelling a flight booking. Incidentally, rate experience with Battleface during trip should have N?A as an option.

    Andrew from CA
    Review Received: October 20, 2023
    Was this review helpful?
    16 out of 18 people found this review helpful

    Review Updated: 11/17/2023

    We suffered a loss due to a vendor action, completely out of our control, which Battleface found an excuse not to pay.

    battleface policy: Discovery

    Simple to purchase and good value. I had no chance (luckily) to test the claims side of the business.

    William from CA
    Review Received: October 16, 2023
    Was this review helpful?
    1 out of 3 people found this review helpful
    battleface policy: Discovery

    We got covid 48 hours before our departure and cancelled all of our flights. We made a claim the day before our scheduled/cancelled flights to Battleface and still waiting for an update. It has been 16 business days since our claim. We hope for an update soon.

    Emre from CA
    Review Received: October 16, 2023
    Was this review helpful?
    11 out of 11 people found this review helpful

    Review Updated: 11/13/2023

    It took a bit long to get a resolution on my claim but I got an answer and full refund.

    Response from battleface

    We thank you for your feedback and rating for battleface Insurance.

    Your claim was received on 22 September 2023 , this was reviewed by the claims team and payment was issued on 16 October 2023.

    We are sorry for the slight delay and will ensure that claims are acknowledged within 5 business days.

    Thank you again for your comments and we hope you choose battleface again for future travels.

    battleface policy: Discovery

    Battleface was excellent! I was a bit concerned about relying on a low cost a-la-carte travel insurance company, but when I had to make a claim they came through in about a week with no fuss. I'll definitely be using them to insure my future trips.

    Daniel from CA
    Review Received: October 12, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful
    battleface policy: Discovery

    Waiting to hear about the two claims I filed. Hopefully it will be completed soon.

    Natasha from CA
    Review Received: October 6, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful

    Review Updated: 11/03/2023

    Easy and efficient to use for the most part. Outcome was favorable.

    battleface policy: Discovery

    Nothing about my claim it’s very slow

    Michele from CA
    Review Received: October 6, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from battleface

    We thank you for your feedback and rating for battleface Insurance.

    Your claim was received on 2 October 2023 and this was reviewed by the claims team and payment was issued on Friday 6 October 2023.

    The settlement of this claim was within our desired service level, and we are truly proud that we were able to finalize your claim swiftly in 4 days.

    Thank you again for your comments and we hope you choose battleface again for future travels.

    battleface policy: Discovery

    I’m still waiting for a resolution. This is ridiculous.,Horrible service.

    JULIE from CA
    Review Received: September 24, 2023
    Was this review helpful?
    5 out of 6 people found this review helpful
    Response from battleface

    This claim has been reviewed and approved for payment.

    We have contacted the insured and updated her of the status accordingly.

    battleface policy: Discovery

    Filed a claim due to change in travel destination bec of the Lahaina Maui fires.
    Customer service was very helpful. Filing my claim was easy and was re-imbursed within a week.

    Rowena from CA
    Review Received: September 19, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful

Last updated: October 27, 2026