Battleface provides customizable plans for both domestic and international travelers. Instead of predetermined coverage, their Discovery Plan lets customers create a policy by choosing the benefits and coverage limits that fit their needs.
See how battleface compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Battleface reviews often remark that customer service agents are kind, attentive, and helpful when contacted. Some customers report that the provider’s claims process needs improvement, citing a lack of transparency and slow response times as primary issues.
Communication and timing of responses could have been better. I submitted a claim via email. I received an email that acknowledged receipt of my claim, but I never heard from them over a month later. I inquired about the status of my claim with them and I received a message that they were expediting my claim because I contacted them. Had I not contacted them, I'm not sure how long it would take for them to get back to me. Regardless, I would have appreciated a weekly status update since we were needing to be reimbursed rather quickly for the emergency expenses that caused a delay in our trip. Another issue is that their email for claims was a different name than Battleface and then the person signing off on the email had a different business name in their signature compared to the email address and Battleface. All of this was very confusing and made me question if this was legitimate. Luckily, they did file our claim and reimbursed us, so I know that they are legitimate now.
I specifically purchased Cancel For Any Reason insurance because I felt like I needed the safety net in case something happened to delay, postpone, or cancel my trip. I filed a claim as I was unfortunately unable to go on on my trip due to serious family health and other issues. But I have yet to hear back.
Excellent customer service! I used the company for another upcoming trip.
I contacted customer service to ask what we needed to do after we made the decision to cancel a portion of our trip. The customer service representative was courteous and helpful and provided us with the preliminary steps to begin the claims process.
I was unable to download our receipts on my iPad to complete my claim until I returned home nine days later. It took one week for Battleface to respond with further tasks for me to do. Each time I sent something I received a quick response telling me it was being added to my claim. I was also told I would hear from a representative this week.
The customer service representatives that I worked with were incredibly kind, responsive, and helpful.
My claim was resolved and with good updates along the way.
My only complaint was that the actual claims processing to issue the check once the claim was accepted took longer that I would expect.
I would use Squaremouth again! Thank you.
I had file a claim because my flight got delayed, cancelled and rescheduled , battleface had never sent me any confirmation, its been a week now and they had never contacted me or sent me any confirmation
Great experience.
Very clear procedure and very helpful staff. While we didn’t make a claim we would definitely use again in the future based on price and customer service.
Awesome feedback, thank you so much. We are looking forward to travelling with you again in the future.
Yours,
team battleface
I did not file a claim. My interactions with customer service were good. No issues!
i was able to fly without any issue
Last updated: September 12, 2026