If a claim is denied, the traveler can have USA-ASSIST complaints. Whether the denial was because the loss isn’t covered, the claim only partially paid or if the traveler feels the insurance carrier is wrong, Squaremouth clients have an advocate in their corner.
Every policy purchased from Squaremouth comes with the Zero Compliant Guarantee. If a client is dissatisfied with how their travel insurance claim was settled, they can request Squaremouth get involved to try and resolve the situation. Unless the carrier provides a solution that is satisfactory to Squaremouth, that carrier is removed from the website entirely.