Why Choose Generali Global Assistance for Travel Insurance

Notable Features
  • 4.5/5 star rating from Forbes Advisor
  • All policies hold at least an AM Best’s Rating of A
  • Policies underwritten by Generali U.S. Branch

Generali Global Assistance is one of the biggest, and most trusted, names in travel insurance. Their three core plans cater to travelers of all ages and provide an abundance of valuable benefits to cover the most common traveler concerns. Key benefits included in all Generali plans include Trip Cancellation, Trip Interruption, Travel Delay, Emergency Medical, and Medical Evacuation.

On Squaremouth, you can find Generali Global Assistance’s Standard, Preferred and Premium policies, each offering varying degrees of coverage. In addition to cancellation coverage, all plans offered by Generali offer medical coverage that meets Squaremouth’s recommendations for international travel. They also offer plans with generous delay and baggage benefits for travelers with those concerns.

Generali Global Assistance is consistently among the most popular and highest rated providers on Squaremouth, with only 0.2% of their customers giving the provider negative review. Policyholders rate their experience with customer service highly, including those that went through Generali Global Assistance’s claims process.

This provider summary was written internally by a Squaremouth policy expert.

About Generali Global Assistance

Generali Global Assistance is a full-service travel insurance and assistance provider. Formerly doing business as CSA Travel Protection, Generali Global Assistance customers will receive the same outstanding customer service and travel insurance plans they have come to expect from the company over the past 25 years. Their Standard, Preferred and Premium plans are built on the diverse needs of today’s travelers.

As part of the Assicurazioni Generali Group—one of the largest insurance companies in the world—Generali Global Assistance prides itself on delivering a simpler, smarter approach to insuring and servicing millions of customers each year. Plans are underwritten by Generali U.S. Branch.

Like many other travel insurance companies, they provide a 24-hour emergency hotline from anywhere in the world to help customers access a global network of physicians and care providers. Customers also receive concierge services for a variety of traveling needs including pet relocation assistance as well as Identity Theft Resolution Services.

Unsure if a travel insurance plan is right for you, but want to take advantage of time-sensitive benefits? Generali Global Assistance offers a 10-day review period in most states and a 30-day review period for residents of Indiana. If you decide the plan doesn’t work for your needs at any time during the review period you can cancel for a full refund, provided you have not left for your trip or filed a claim.

Generali Global Assistance

Overall Rating 4.33
  • 5 stars
    2618
  • 4 stars
    921
  • 3 stars
    361
  • 2 stars
    111
  • 1 star  
    187

17,821
policies sold

1.7%
negative reviews

1.7% (298) negative reviews to sales
Average on Squaremouth is 0.2%

Verified Customer Reviews

  • 4,417 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Premium
    Review Received:
    March 24, 2024
    Lisa from MN Verified Squaremouth Customer

    My only problem, having happened twice now, is that that haven’t replied to questions I’ve submitted through their Web portal. I’m tried to call, but the greeting was completely garbled. I made a claim on a previous trip, and once I had a person to work with and her phone number, things went for me.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    March 22, 2024
    Judith from NM Verified Squaremouth Customer

    Their claim department was very prompt

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    March 21, 2024
    Henry from AZ Verified Squaremouth Customer

    They were great. Filed claim, they had a few good inquires I answered and check is in the mail.
    No problems. Will continue using them.

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    0 out of 0 people found this review helpful
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All reviews are from Generali Global Assistance customers