What is Money Back Guarantee?

Money Back Guarantee is the “free-look” period when a traveler can decide if the policy they purchased is right for them, and cancel for a full refund.

The Money Back Guarantee window typically lasts for 10 or 14 days, depending on the policy, or until the departure date. To cancel a policy during the Money Back Guarantee period, a traveler can contact their provider directly.

Please be aware that coverage and eligibility requirements for this benefit differ by policy. The tables below show the providers that offer Money Back Guarantee coverage.

Looking for a policy with Money Back Guarantee coverage?

Enter your trip information on our custom search form. Once you receive your results, select the Money Back Guarantee filter to find the best policy for your trip with the coverage that you need.

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Each policy's Money Back Guarantee coverage is summarized below. View the full benefit wording for all policies here.

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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