Generali Global Assistance (Formerly CSA Travel Protection) is among the most popular travel insurance providers in the world, as well as on Squaremouth’s marketplace. Founded in 1963, they’re well known for going above and beyond for their customers, providing all policyholders with complimentary concierge services and identity theft protection while they’re away from home.
Generali currently offers three comprehensive policies on Squaremouth, which are only available to U.S. residents. These policies, named Standard, Preferred, and Premium, provide similar types of coverage with varying degrees of coverage limits and price tiers.
The provider has essentially tiered their plans using a “Good, Better, Best” approach to make it easy to find a Generali plan that fits your unique travel needs. If you’re taking a low-risk or quick trip, this tiered policy structure also gives you the option to purchase basic coverage and avoid paying extra for additional protection you may not need.
Yes, Generali is a very reputable travel insurance provider with a 60+ year-long track record of providing coverage to travelers domestically and abroad. Generali Global Assistance is part of the Generali Group, one of the world’s largest insurance companies, with operations in more than 50 countries worldwide.
Their policies currently hold A+ (Superior) ratings from A.M. Best and are backed by more than 5,000 customer reviews from Squaremouth users. Generali also maintains an A rating with the Better Business Bureau, highlighting their dedication to resolving customer issues and complaints.
Our Take: With the financial backing of a multinational corporation and a level of customer service you would expect from a boutique insurer, it’s no surprise that Generali is a global leader in travel insurance. They offer three different plans, each uniquely suited for various audiences and trip types, which makes it easy to find an option suitable for your upcoming trip. Their base plan, Generali Standard, is currently the most popular plan from the provider on our platform as it offers a great value for the money in terms of coverage and price. However, Generali doesn’t offer much customization or coverage for pre-existing conditions, so if these are important to you, consider looking at other providers.
As one of the largest providers in the world, purchasing a policy from a recognizable insurer like Generali can offer added peace of mind. Larger brands typically have superior global healthcare networks, which can help when it comes to getting access to quality care in a foreign country.
All of Generali’s plans offer at least $250,000 in Medical Evacuation coverage, which is adequate coverage for just about every type of trip. This is important as the cost of medical evacuation services can be astonishingly high, especially if you’re traveling to a destination that doesn’t accept U.S. health insurance.
Generali’s Premium policy is also one of the few policies on the market that comes with complimentary Rental Car Damage protection. This coverage is rarely offered, and is usually only available as an add-on or upgrade. Having this protection at no additional cost can save you money by not having to buy additional protection through your rental car company.
Unfortunately, all of Generali’s plans include secondary medical coverage, which means policyholders must file a claim with their U.S. health insurance provider before being eligible for coverage through Generali. Also, it has limited coverage for pre-existing medical conditions.
In addition, none of the Generali policies cover accidents that occur while participating in adventure sports or activities. This lack of customization can be restrictive, especially if you have specific health issues or travel plans that require tailored coverage.
Generali also has one of the shortest Free Look Periods on our platform at just 10 days, whereas some other providers offer up to 15 days. Plans with longer Free Look Periods give you more time to cancel or modify your policy at no additional cost.
Ready to explore your options? Compare Generali plans against other top providers.
Generali currently offers three comprehensive travel insurance plans on the Squaremouth marketplace. Their plans take a ‘Good, Better, Best’ approach to coverage, with Premium offering the best protection at the highest price.
Compare Generali’s plans below:
| Plan | Medical |
Evacuation & Repatriation |
Trip Cancellation | Trip Interruption | CFAR Option |
|---|---|---|---|---|---|
| Standard | $50,000 Secondary | $250,000 | 100% of the trip cost | 125% of the trip cost | |
| Preferred | $150,000 Secondary | $500,000 | 100% of the trip cost | 150% of the trip cost | |
| Premium | $250,000 Secondary | $1,000,000 | 100% of the trip cost | 175% of the trip cost |
Generali Standard is the most affordable policy offered by the provider, and is also the most popular among Squaremouth customers. Despite being the lowest-tier option, it still manages to offer suitable medical coverage for most domestic and international trips. However, a big drawback of this plan is that it does not cover pre-existing conditions, which can be an issue if you have an existing health issue that may flare up while you are away.
Generali Preferred is the next step up from Standard and offers slightly better protection across the board. Due to the higher medical coverage limits, Preferred is better suited if you’re planning a cruise or plan to visit remote destinations throughout your trip. Another key advantage of this plan is the additional Trip Interruption coverage, which can help cover transportation expenses if you’re forced to end your trip early.
The Generali plan that provides the most coverage is Generali Premium. This plan features up to $1,000,000 in Medical Evacuation coverage, which is among the highest of any comprehensive plan found on Squaremouth. Generali Premium is the only plan offered by the provider that extends pre-existing condition protection to qualifying travelers, and is also one of only a handful of policies on the market that offer Rental Car Damage protection at no additional cost. Due to the high medical coverage limits, this policy is well-suited for older travelers, those with existing health issues, or travelers planning an international trip to a remote destination.
Generali is among the top 10 highest-rated insurers on Squaremouth, with respectable scores across the board for their customer service. They were also named the top “Global Protection Provider” in 2025 by Expert Consumers.
Generali is one of the highest-rated providers on Squaremouth for pre-trip customer service. Providers that rank highly in this department provide exceptional assistance in the event you need to make modifications to your policy or have questions about your coverage before you depart for your trip. While Generali holds lower ratings for their customer service during and after a trip, these scores are still respectable when compared to other trusted providers on our platform.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Terrible service by Generali. They did not pay out for missing our flight due to cruise ship delays. They did not return my calls. Horrible experience. Will never use Generali again.
We appreciate your review, Mary. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
My trip was scheduled to begin on April 28, 2026. Unfortunately, on April 27, 2026, I experienced chest pain and was taken to the Emergency Room. After a thorough evaluation, the ER physician did not identify an immediate life-threatening condition but determined that I might have an underlying heart condition requiring further evaluation by a cardiologist. I was discharged with explicit medical instructions not to travel until I had been examined and medically cleared by a cardiologist. As a result, I had no choice but to cancel my trip.
On May 1, 2026, I promptly filed a trip cancellation claim with Generali and submitted all requested supporting documentation, including:
- The physician's statement explaining the medical reason for canceling my trip.
- Emergency Room records and hospital notes.
- Documentation showing the cancellation of my flights and hotel reservations.
- Any additional information requested during the claims process.
Despite providing all requested documentation in a timely manner, my claim has been subject to repeated and unnecessary delays. Over the past two and a half months, Generali has repeatedly requested documents that were already submitted, creating an unnecessary and frustrating cycle of duplicate requests rather than conducting a fair and timely review of my claim.
Even more concerning, at one point Generali denied my claim, stating that the documentation was insufficient. This decision was both unreasonable and unsupported, as the medical records clearly document my Emergency Room visit, the physician's assessment, and the medical recommendation that I should not travel until receiving clearance from a cardiologist. These documents directly support the reason for my trip cancellation and satisfy the documentation requirements for a covered medical cancellation.
As a policyholder who fulfilled every obligation under the claims process, I expected my claim to be handled professionally, fairly, and within a reasonable timeframe. Instead, I have experienced prolonged delays, repeated requests for documents already provided, poor communication, and an apparent failure to adequately review the evidence submitted.
I respectfully request that Generali conduct an immediate and thorough review of my claim based on the documentation already provided and issue a prompt determination. If any additional information is genuinely required, I ask that Generali clearly identify the specific documents needed rather than repeatedly requesting materials that have already been submitted.
My experience has been extremely disappointing. Based on the handling of my claim, I cannot recommend Generali to other travelers seeking reliable travel insurance. I hope this complaint will encourage Generali to improve its claims handling process and provide the level of service that policyholders reasonably expect.
Thank you for sharing your feedback. Ruei-Horng. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member.
Second time I'm using a square mouth to order travel insurance is very easy actually, my friend purchased it for me. She used it last year as well.
I have been unable to talk personally with anyone about filing the claim. Your AI bot does not understand Representative and forms are not going through in my email. Johana Cherry is my contact ,
We appreciate your review, Donna. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. A dedicated Customer Service team member has investigated your case further and provided details regarding the claim filing process. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
It was very difficult to file a claim as I did not have foxfire search engine. I had to photograph many of documents even though they were emails. I called for help and I was told I must get foxfire in order to file a claim. The agent did not give me any alternatives except I could try and file a paper/ mail in claim but would not help me find how to get it. Instead, I was disconnected/ hung-up on. I had to use 2 usernames and passwords to different websites in order to to complete my claim. It was very confusing and very frustrating. I paid over $600 for policy and received a little over $200 for a trip delay to compensate hotel stay which cost over $300. For all the difficulties filing a claim,
I really don’t think trip insurance is worthwhile. I have traveled many times with trip insurance and have mostly been compensated for food bought for a delay. Airlines are responsible for most rescheduling, or lost luggage and group travel programs will reschedule for a future trip if one can’t travel due to pandemics, weather delays. I no longer see the value of trip insurance. It’s a big headache trying to get a few measly dollars back when price of insurance is an additional cost to a trip.
We’re sorry for the inconvenience and will use your feedback to improve the purchase process. Thanks for buying a Generali travel insurance plan.
What’s the best provider? That depends on your trip. Choosing the right one can save you thousands. Here’s how Generali stacks up.
| Plan Features |
|
 |
|---|---|---|
| Overall Coverage | Broad coverage tailored to individual needs with unique benefits such as pet return, identity theft resolution, and medical evacuation |
Broad coverage, with options for customization |
| Cost | Competitive for comprehensive plans; offers great value for premium travelers needing high limits |
Moderate pricing with flexible plan options |
| Customer Rating |
4.3
Good
|
4.5
Very Good
208 Reviews
|
| AM Best Rating | A+ (Superior) | A (Excellent) |
| Unique Benefits | Pet return service, identity theft resolution |
Sporting equipment coverage |
| Insurance Partners | Backed by Generali U.S. Branch. | Backed by BCS Insurance Company and Jefferson Insurance Company. |
See how Generali premiums compare to the competition for both non-cancellation and cancellation plans.
* The average premium is calculated using the last 12 months of sales, not including trip cancellation, for consumers ages 20 to 59, with a trip length between 4 to 16 days.
* The average premium is calculated using the last 12 months of sales, including trip cancellation, for consumers ages 20 to 59, with a trip cost between $5,000 - $9,999.
Premiums for Generali’s plans are generally middle of the pack compared to other well-established travel insurance companies. It’s possible to find more affordable coverage by comparing quotes from other providers, but you may sacrifice coverage in the process.
Their medical-only policies currently hold an average premium of $42.10, which is towards the higher end of this type of coverage. This pricing is particularly high given the fact that Generali offers secondary medical coverage on all plans. If protecting your health while away from home is a primary concern, it may be possible to find stronger coverage for less by comparing plans from other providers.
Comprehensive coverage from Generali costs $232.80 on average, which is among the most affordable out of all providers listed on Squaremouth. Generali Standard, their low-cost plan, is the most popular among travelers looking for comprehensive coverage from Generali. Comprehensive plans from this insurer can be a great option if you’re looking for reliable, well-rounded protection that doesn’t break the bank.
Yes, Generali has built a global reputation for providing reliable travel protection, and their affordable comprehensive plans are a great option if you’re seeking well-rounded coverage from a reputable insurer. Generali goes above and beyond to make trips less stressful, which shows through their high customer satisfaction scores and popularity among Squaremouth users.
Generali’s Standard plan is a great option if you’re in the market for a low-cost comprehensive plan that can protect you against the most common travel disruptions. If additional coverage is needed, their Preferred and Premium options offer slightly better protection at a higher price point.
While all Generali’s plans are extremely popular, they do have limitations that should be considered before your travels. Specifically, none of the options offered by Generali offer coverage for adventure sports. This lack of customization can make it hard to tailor your coverage to your specific travel needs. If you can’t find a plan from Generali that works for you, consider policies from other popular providers.
Squaremouth is home to 20+ travel insurance providers, each of which has been carefully vetted by our expert product team. If Generali’s plans don’t tick all of your boxes, consider plans from these three strong alternatives:
Tin Leg is a great option if your trip involves high-risk activities. Tin Leg Gold is a popular comprehensive plan that provides coverage for more than 250+ unique adventure sports.
IMG is known for their dedicated travel medical insurance plans. Patriot International Platinum by IMG includes up to $2,000,000 in Emergency Medical and Medical Evacuation coverage.
Travel Insured International offers multiple ways to customize your coverage. Unlike Generali plans, Travel Insured International’s FlexiPAX plan offers multiple add-ons and policy upgrades that allow you to enhance your travel protection for a small fee.
Comprehensive travel insurance from Generali costs $233 on average, with their medical-only coverage costing just $43 on average. Standard is their least expensive policy, and should be considered if you’re on a tight budget. Their most expensive policy, Platinum, offers the highest coverage limits and includes added benefits like pre-existing condition coverage and Rental Car Damage protection.
Yes, all Generali plans come with concierge services. This is a unique service offered by Generali that can help arrange event tickets, make dinner reservations, book tee times, and more. The goal of this is to make your trip as stress-free as possible.
Yes, Generali provides 24/7 Emergency Assistance Services to all policyholders.
Yes, Generali Premium offers CFAR coverage. Its other plans do not.
Generali Premium is the only policy offered by the provider that covers pre-existing medical conditions. To qualify for coverage, you must purchase your plan before your final trip payment. Generali’s Standard and Preferred plans do not cover pre-existing medical conditions.
Generali’s Standard and Preferred plans give the option to add Rental Car Damage protection, but this benefit comes standard in Generali Premium.
No, Generali does not currently offer annual coverage.
Generali’s plans are designed to protect you from the most common trip disruptions, including trip cancellations, medical emergencies, travel delays, and baggage loss. The level of coverage you receive depends on the plan you purchase.
Refer to Generali’s Coverage Comparison Chart for a full breakdown of how coverage limits differ by plan.
You can purchase Generali coverage up until the day you leave for your trip. However, we recommend purchasing your policy as soon as you make your initial trip deposit. Doing so prolongs your coverage period and protects you from unforeseeable events that occur before your trip.
To qualify for time-sensitive benefits from Generali, such as Financial Default and Employment Layoff coverage, you must purchase your policy within 14 days of making your first trip payment.
For more information on the benefits of purchasing coverage early, read our recent When is the Best Time to Buy Travel Insurance? article.
Squaremouth cannot process travel insurance claims for Generali, so we recommend getting in touch with Generali directly to file your claim.
All relevant information, including claims-related contact details and links, can be found in the section below.
Customer Service: 855-209-8027
Hours of Operation:
Everyday, 24 hours per day
Claims Phone: 800-541-3522
Claims Hours of Operation:
Monday - Friday: 6am - 6pm PT
Mail to:
Generali Global Assistance
P.O. Box 939057
San Diego,
California
92193-9057
Emergency Assistance:
Inside USA: 1(800)217-8280
Outside USA: 240-330-1529
Claims Email: claims@generalitravelinsurance.com
Fax: 877-300-8670
Provider Claims Website: Please click here
Last updated: July 21, 2026
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