Reviews, Sales, and Service Ratings for
Aegis

April Travel Protection gave excellent customer service.

Good to have the backup. Had a wonderful trip.

I called the Emergency Assistance line several times during my 'problem time.' I had to call them collect as they somehow couldn't call my international cellphone number (but others reached me). They weren't much help during my 'problem time' in Rome Italy. I went to hospital in Rome. Staff recommended I remain for additional treatment for congestive heart failure. I cut short my trips, and returned home for treatment by my regular physicians. I filed claim - providing all paperwork required. April denied claim because I 'left the hospital against medical advice.' April is considering my appeal. NO I would not recommend this policy. Their first claim response is denial.

As the tour we were going to take was cancelled, I asked if we could cxl our policy. They said it would have to go to the proper dept. but we didn't hear anything until some time later when I noticed a refund had been made to my credit card. We appreciated this.

I sent my claim to the provider in early January and I have followed up multiple times, yet still no update or resolution. I am not happy with how long the claim process is taking.

Not sure why this provider takes to long to process claims or why the claim process is so old fashioned. You can email a PDF but you still have to call the provider, request a claim form (can't find it anywhere on the website), print and fill it out, and then scan and email it. Why can't the form be submitted electronically through an online account?

Great selection

I ordered coverage for two people. You and April issued a policy for myself only, a mistake it took many messages and phone calls to sort out -- and was only sorted on the eve of our lengthy trip abroad.

We appreciate David taking the time to review our services. David's policy was one of the first ones issued for APRIL Travel Protection on SquareMouth's website. Unfortunately, he helped us discover an IT error that resulted in his companion's policy not being issued.

That IT error was promptly resolved and we have successfully issued all policies without concern ever since. More importantly, we were able to quickly resolve David's issue within hours of being notified. Meanwhile, we were in contact with David throughout this process both by phone and email.