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I will never buy cover from you again. No matter how many documents I submitted still was not enough to support my claim. Waste of money and time. The worst travel insurance provider I ever had.
One of the few insurance companies that will insure against civil unrest - My partner and I had booked a trip to Hong Kong months before the protests and USA-Assist were able to provide peace of mind while we were out there.
Worked out OK, given that we are talking about posing/answering customer service questions before program purchase. The difficulty as such was waiting for an email answer (which sometimes happens) as we live in a time zone which is different than many US based offices.
I wanted to clarify a couple of questions re coverage before booking it so I called the 1-800 number. Agent was courteous and informative and answered all questions that I had. She made me feel very comfortable. I would definitely book again with them for my next trip.
Quick responses to my questions. Well-priced coverage. Will use again.