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Just a little confused at first- hope to file a claim soon
Otherwise customer service is excellent so far
I broke my leg while on my trip and required emergency room plus six weeks in a boot and then physical therapy. The claim details are a bit cumbersome but once all uploaded the results were only one week and a check was mailed out right away. I would definitely continue to use this on any of my overseas travel plans.
I'm concerned that I may not be able to get all of the documentation requested, specifically confirmation from United that my 2 flights were canceled. So I don't know yet how I feel about the policy overall, whether the agent will work with me if I am missing this information. I have contacted the airline twice with no results.
Review Updated: 05/19/2018
My connecting flight was delayed in Chicago for two nights due to weather and I had a variety of expenses as a result. My claim was covered 100% , nothing was denied or questioned, and I received my check in a timely manner.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 11 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more