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Just a little confused at first- hope to file a claim soon
Otherwise customer service is excellent so far
I broke my leg while on my trip and required emergency room plus six weeks in a boot and then physical therapy. The claim details are a bit cumbersome but once all uploaded the results were only one week and a check was mailed out right away. I would definitely continue to use this on any of my overseas travel plans.
I'm concerned that I may not be able to get all of the documentation requested, specifically confirmation from United that my 2 flights were canceled. So I don't know yet how I feel about the policy overall, whether the agent will work with me if I am missing this information. I have contacted the airline twice with no results.
Review Updated: 05/19/2018
My connecting flight was delayed in Chicago for two nights due to weather and I had a variety of expenses as a result. My claim was covered 100% , nothing was denied or questioned, and I received my check in a timely manner.