Sales & Service Data

TOTAL SALES
66
Since 2017
MONTHLY SALES
0
Average Monthly Sales Since 2017
REVIEWS
2
Since 2017
Overall Rating
5.0 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip is not yet rated
  • Customer Service During Claim
Overall Rating

66
policies sold

0.0%
negative reviews

0.0% (0) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    2
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    0
  • 1 star  
    0
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Cover-More All Reviews

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  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I broke my leg while on my trip and required emergency room plus six weeks in a boot and then physical therapy. The claim details are a bit cumbersome but once all uploaded the results were only one week and a check was mailed out right away. I would definitely continue to use this on any of my overseas travel plans.

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    8 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I'm concerned that I may not be able to get all of the documentation requested, specifically confirmation from United that my 2 flights were canceled. So I don't know yet how I feel about the policy overall, whether the agent will work with me if I am missing this information. I have contacted the airline twice with no results.

    Review Updated: 05/19/2018

    My connecting flight was delayed in Chicago for two nights due to weather and I had a variety of expenses as a result. My claim was covered 100% , nothing was denied or questioned, and I received my check in a timely manner.

    Was this review helpful to you?

    8 out of 10 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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