I'm concerned that I may not be able to get all of the documentation requested, specifically confirmation from United that my 2 flights were canceled. So I don't know yet how I feel about the policy overall, whether the agent will work with me if I am missing this information. I have contacted the airline twice with no results.
Review Updated: 05/19/2018
My connecting flight was delayed in Chicago for two nights due to weather and I had a variety of expenses as a result. My claim was covered 100% , nothing was denied or questioned, and I received my check in a timely manner.
Multi-Award Winning Customer Service
Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
Customer Service is Everybody’s Job
“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read more