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Generali Global Assistance
Overall Rating 4.33 out of 5
Overall Rating 4.33 out of 5 4,448 Reviews Since 2004

  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    December 2, 2012
    Philip from CA Verified Squaremouth Customer

    Claim Process
    Making a big deal about5.86. More effort then its worth.
    However on principal want to get the funds.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    December 1, 2012
    schuyler from CA Verified Squaremouth Customer

    During Trip
    wasn't, fortunately, applicable since there were no incidence for contact!

    Claim Process
    N/A

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    November 26, 2012
    Rita from AZ Verified Squaremouth Customer

    During Trip
    I'm not sure what information I need to make a clam

    Claim Process
    I haven't made a claim.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    November 16, 2012
    Svend from OR Verified Squaremouth Customer

    Before Trip
    Everything went fine. Thanks.

    During Trip
    Did not need to contact you during the trip.

    Claim Process
    Why are you giving me this screen to survey? I keyed 'NO' on the very first question, that we would not be making any claim. You survey needs a better system programmer!!!

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    November 15, 2012
    Jan from NY Verified Squaremouth Customer

    Before Trip
    Glad I called the customer service before applying on line. She really defined the different coverage that would meet my needs. Would definitely use this service again. Thank you.

    During Trip
    Did not need any services during the trip.

    Claim Process
    Did not need to make a claim

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    November 13, 2012
    Diane from NY Verified Squaremouth Customer

    Before Trip
    Customer service was very helpful in educating me about which policy was most comprehensive and least expensive for our needs.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom Luxe
    Review Received:
    November 10, 2012
    Kimmie from PA Verified Squaremouth Customer

    Before Trip
    Securing the insurance switch easy through the comparative quote Memphis. It was easy to select which policy what's best for me. I also believe having the trial option is important.

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Custom
    Review Received:
    November 7, 2012
    Deborah from MI Verified Squaremouth Customer

    Before Trip
    They seemed to be ok, But after my trip and when I got hurt since I didnt see a Dr over in remote area I havent recived any info or payment towards my medical expenses

    During Trip
    I didnt call due to being in a totally remote area

    Claim Process
    It has been a year and I still havent received any payment towards my claim. I sent in all the required documents and at this time they have avoided communication with me, I have called numerous times and sent many emails and still no one has talked to me or paid me anything towards my medical or lost and damaged bags.

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    18 out of 20 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom Luxe
    Review Received:
    October 31, 2012
    Irene from CT Verified Squaremouth Customer

    During Trip
    I did not need or use the insurance

    Claim Process
    I did not ned or use the insurance

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    October 28, 2012
    Ingrid from SC Verified Squaremouth Customer

    Before Trip
    The only interaction we had with the carrier was the transmittal of the policy.

    During Trip
    We had no need to contact the carrier during the trip.

    Claim Process
    N/A

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    0 out of 0 people found this review helpful

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