Reviews, Sales, and Service Ratings for
Generali Global Assistance

Luggage was delayed for 5 days. Will file a claim with United Airlines for clothing and other necessary items purchased

Hello Wayne. We’re sorry to hear about your travel woes with your luggage. If you want to file a claim with Generali Global Assistance, you can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

Cannot speak to human agent. Just stuck in automated voice mail. FAQ not cover my questions.

We’re very sorry for the negative experience when trying to speak with a live agent. You can also contact us before or after you buy a plan at customerservice@generalitravelinsurance.com. Your 10-day free look allows you some extra time to evaluate if the plan meets your needs. One of our dedicated customer service team members will contact you directly to help. Thank you for your patience with this matter.

I submitted my claim 12/029/23. I was asked to upload alot of documents, I did not think all of that was necessary. Generali requires a "release of medical" form to be filled out by the patient, the reciept from the Emergency Department should be sufficent. I have not had any communicaions with Generali since filing my claim. I have since rebooked my trip, now I am out "double" the money as I have not been reimbursed yet by Generali. I will follow up today via phone, 01/09/2023.

Thank you for sharing your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has since been finalized and you should be receiving an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I had a question about a policy and purchasing the policy. I called in the late evening and I didn't have to wait to speak with a representative. The company representative was very pleasant and knowledgeable and assisted me in purchasing the policy.
I was very pleased with the excellent service.

That's great to hear, Lawrence. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

Excellent customer service in explaining the policy. Since I am not going to file a claim can't comment about that process.

That's great to hear, Guillermo. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. We hope you enjoyed your travels.

The Generali customer service number is worthless. I couldn't get a human being or get my question answered.
And the policy did not cover the cost of a necessary flight change when the trip provider cancelled a portion of the trip.

We’re sorry to hear about your negative experience, Timothy. We value your feedback. One of our dedicated customer service team members will reach out to you directly to see if we can offer any assistance.

My experience has been horrible. I was scheduled to travel on Oct. 21. On October 19 I was transported by ambulance to the hospital with a total heart blockage, requiring two nights in hospital and a pacemaker. Obviously, I could not travel on the 21st, as scheduled, as I was literally in-patient. I filed a claim with Generali Global Assistance. I provided medical documentation, a release to contact the provider and hospital and everything else requested. I have not received payment, get endless voicemail when I try to call, get referred to the portal when I email where I find an indication that my case is closed, without explanation. I have not been paid.

I have filed a complaint with the NYS Department of Financial Services.

I am thoroughly disgusted and appreciate any help you can provide.

We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations, Mimi. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at marketing_ecommerce@generalitravelinsurance.com

Customer Assistance was of no help. The on-line claim form does not allow modification after one completes the claim amount and sworn statement. This, if the documents, when gathered show a different amount the entire claim has to re-initiated as though it is a new claim. Customer Assistance told me that having one or more draft claims, along with a submitted claim would slow down the process. The alternative filing method that Customer Service suggested could not be completed on line.
The chat mechanism did not respond to my questions

Hello Leroy, we thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We apologize about your negative experience with the claims process. At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service rep that worked with you to improve. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

We have had good experience and peace of mind working with Generali Global Assistance.
Thank you!

We are grateful for your review, Linda! Thanks so much for sharing your experience and choosing to #TravelSmarter.