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Rating 5 out of 5Policy:
TripProtector EconomyReview Received:
October 7, 2023Herman from IL Verified Squaremouth CustomerIt was the correct decision to reject my claim. The problem is that it took too long to decide.
Was this review helpful to you?
Herman
0 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
TripProtector EconomyReview Received:
October 5, 2023Warwick from TX Verified Squaremouth CustomerWas this review helpful to you?Nothing to add, other than will use your service when travelling abroad again
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
TripProtector EconomyReview Received:
September 24, 2023BONNIE from NY Verified Squaremouth CustomerWas this review helpful to you?I did not have to file a claim so I have nothing to review.
0 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
TripProtector PreferredReview Received:
September 6, 2023Stephen from NY Verified Squaremouth CustomerWas this review helpful to you?Case Number 04459212
Certificate# M847894073
Filed Claim on 08/18/2023 with Travel Team
No response since then
I work in claims - I did not expect this.
Could not speak to someone live - kept being told to hold by customer service - never spoke to someone in claims.
12 out of 12 people found this review helpful -
Rating 1 out of 5Policy:
TripProtector EconomyReview Received:
August 30, 2023Anonymous from WA Verified Squaremouth CustomerWas this review helpful to you?It was extremely difficult to communicate with HTH Travel Insurance and ultimately they did not provide the help needed.
16 out of 16 people found this review helpful -
Rating 3 out of 5Policy:
TripProtector EconomyReview Received:
August 10, 2023Jay from CA Verified Squaremouth CustomerWas this review helpful to you?So far HTH is asking for the same information that I sent with the initial claim, which is a discouraging start. My claim is relatively small, $140 for a lost phone, and I am asking for the FMV of the nearly two year old phone, not the replacement cost.
14 out of 14 people found this review helpful -
Rating 4 out of 5Policy:
TripProtector ClassicReview Received:
July 16, 2023Catherine from CA Verified Squaremouth CustomerWas this review helpful to you?My claim to get reimbursed for one doctor visit is still in progress.
13 out of 13 people found this review helpful -
Rating 4 out of 5Policy:
TripProtector PreferredReview Received:
June 9, 2023Justin from IN Verified Squaremouth CustomerWas this review helpful to you?Had to call a couple different numbers to get a few simple questions answered so it made me concerned if I did have an issue or to file a claim so that's why I gave 4 stars instead of 5
13 out of 14 people found this review helpful -
Rating 1 out of 5Policy:
TripProtector EconomyReview Received:
June 1, 2023William from SC Verified Squaremouth CustomerI filed a claim and want my money.
Where is my money?
Response From:
HTH Travel Insurance:
AubreyResponse Received:
June 1, 2023Was this review helpful to you?Thanks for your review, Our claims process takes 45-90 days from the time of submission.
Please contract our customer service team for the status of your claim.
10 out of 14 people found this review helpful -
Rating 5 out of 5Policy:
TripProtector PreferredReview Received:
May 30, 2023Dave from MA Verified Squaremouth CustomerWas this review helpful to you?Before leaving for my trip, I realized there was a typo on the insurance documents regarding the dates of my trip,
so I sent an email and immediately it was fixed. I appreciated the excellent customer service and the fast turn around to send
me the corrected documents.
9 out of 11 people found this review helpful
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Additional Information