Nationwide Mutual Insurance Company
Overall Rating 4.01 out of 5
Overall Rating 4.01 out of 5 580 Reviews Since 2018

  • Rating 1 out of 5
    Policy:
    Cruise Choice
    Review Received:
    May 30, 2023
    Patricia from CA Verified Squaremouth Customer

    After buying my insurance, I had to cancel the first part of my trip. Your company made this very difficult and time consuming. I will not purchase travel insurance from you again.

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    10 out of 12 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    May 23, 2023
    Kriss from TX Verified Squaremouth Customer

    I cancelled the trip a very long time ago, but didn't realize that I would need to keep every receipt to cancel the policy. A letter of affidavit that I didn't go on the trip, and that I wouldn't file a claim, should have been enough to cancel the policy. I think it was terrible customer service. I did repurchase a policy for my upcoming trip...we'll see how it goes. Hopefully I won't have to use the policy and everything will go smoothly this time and I don't have to cancel, but at least if I do, I will keep all my receipts. LOL

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    9 out of 9 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    May 22, 2023
    Lisa from MO Verified Squaremouth Customer

    Before i purchased my trip protection, many of our friends said it was a waste of time and money but I purchased it anyway just Incase anything unexpected.
    On 4/24 at the airport ticket counter, I unexpectedly/unforeseeably found out that my name on the ticket was not exactly matched to my passport. Expedia cancelled the trip at the airport so I missed my mother’s 80th birthday celebration.
    Fortunately airline refunded most money except $520 cancellation and seating fees. One of the nationwide representatives said that I should submit trip cancellation claim but not trip interruption to nationwide for the rest. I did but got denied.

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    25 out of 25 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    April 4, 2023
    Manjit from CA Verified Squaremouth Customer

    My luggage was delayed for two days. Insurance did not pay me because they said I did not buy the personal items due to luggage delayed. I was in dirty clothes for two days.

    Was this review helpful to you?

    14 out of 14 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    January 20, 2023
    Sa from UT Verified Squaremouth Customer

    Nationwide is not customer oriented and it showed. I would never use them for travel insurance again.

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    14 out of 17 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    December 23, 2022
    Lauren from MI Verified Squaremouth Customer

    Difficult claim process and no information back

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    5 out of 5 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    December 18, 2022
    Ming from NY Verified Squaremouth Customer

    Well the claim website don't work. Emailed my claim after my trip. Send over requested document a week later. No response from them ever since. It's been 2 months now. If they don't want to pay just say so. 🙄

    Was this review helpful to you?

    12 out of 12 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Prime
    Review Received:
    December 13, 2022
    troubled in Montana from MT Verified Squaremouth Customer

    I called and was supposed to get a claim number to start my claim process. I have yet to hear from you regarding this. I had a trip delay of over 24 hours. I have not heard about the claim yet. So far not very satisfied...

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    10 out of 10 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    November 14, 2022
    Rob from WA Verified Squaremouth Customer

    We are still waiting for the insurance to pay off.

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    5 out of 6 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    October 28, 2022
    Victoria from OR Verified Squaremouth Customer

    Got sick and missed part of our tour. Am finding it impossible to reach anyone by phone or way to file an online claim. A waste of time and money.

    Was this review helpful to you?

    8 out of 8 people found this review helpful

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