Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

I filed a claim - had to concel my trip . Injuries filled documented with doctors notes and they filled out the forms - no response from Nationwide other than we busy and this could take 60 days.

Due to sickness of my non travelling spouse and Covid to me I had to cancel my trip. Filed a claim with Nationwide Mutual but they have not responded yet.
I am not sure what is going on with the claim.

Thank goodness I did not have to file a claim but I did try to interact with customerservice. They were impossible to reach by phone and it took approximately 6 to 8 weeks to get a response via email. I would never use this company again.

Virtually impossible to reach via phone or email. Terrible customer service. Understaffed. I would not use them again. What good is travel insurance if you can’t reach your insurance company?

I became Ill and we did not travel. A claim was filed as per the instructions and to date has not been acknowledged or responded to. I am very dissatisfied with the policy and service.

it is totally impossible to get to speak to an actual person. In attempting to file a claim I was bounced all over and never got the attention I needed only kept getting pointed to the online web site.

My trip was interrupted due to Covid and I have been trying to make a claim. There is no telephone number, only online claim service. I cannot successfully make a claim. DO NOT USE THIS TRAVEL INSURANCE -- it is a terrible experience.

My laptop was removed by security personal while transiting Madrid Airport and they neglected to inform me. I wanted to file a claim for the cost of shipping of the laptop back to me. I have all the documentation. Ironically, laptops, cell phones, etc are excluded items as well as freight costs to ship it back to me. I find the company practices to be rather deceptive. I went through a great effort to get my laptop back, I would have thought shipment would be covered as well as theft.

This policy is a complete sham and you should be shut down for flim flamming customers, I will tell EVERY traveler I know to never but trip ins, it's all a scam. You people should be ashamed but I know you're not.