Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

While traveling in Spain and Portugal we reached out via the toll free international number for assistance with an illness. The response was rapid and helpful. We are planning to file a claim for costs incurred while away. I will purchase this insurance again.
Thank you

Service reps were great to work with, patiently explaining policy coverage and do’s and don’t’s in the event a claim would be needed.

The assistance I received through customer service was helpful and the online application was easy to follow.

Overall I had a very experience with my claim and working with Nationwide to get it resolved. It took a little longer than I expected, but part of this was on me - I had to wait for my primary medical provider to settle the medical portion of my claim with them before NationWide could finish things up on their end. Once that missing piece was completed, they notified me on March 25 that my claim had been approved, and I received reimbursement checks a week later on April 1.

Overall I would have no reservations about recommending NationWide for travel insurance. One thing I would encourage people to do is to read their policy coverages carefully. On this claim I learned that post-trip medical care was not covered by this travel policy, whereas other policies I’ve taken out did cover it. My fault for not reading the coverages carefully in advance - it was clearly stated in the policy documents from NationWide.

We had to cancel our cruise because of COVID. We looked at the Nationwide confirmation email sent to us and saw it had an online claim portal. The portal was straightforward and easy to upload documents. Nationwide immediately sent an email saying they received the claim. It took them about a week to request one additional document. A couple of weeks after I provided the requested document, final payment was made by check. The claim process was smooth and efficient but I realize that providing a doctor's certificate of a positive COVID test is an evident determination of why we could not take a cruise.

Great experience that helped me to feel comfortable planning my trip.

I was happy to be assured with insurance as my husband is a quadriplegic and it was good to sleep easy. Thank you so much.
Freda White

We experienced trip delay due to engine problems and medical emergency it extended our trip 24 hours therefore we will be filing for loss of wages for the Monday we were unable to go to work.

Good so far but have not filled my claim yet

I had a question and they answered it right away.

Did not have to use the insurance.