Founded in 2012, Arch RoamRight is a travel insurance provider known for its strong customer service and comprehensive coverage options. It’s a popular choice for solo travelers, families, and businesses seeking reliable coverage for both domestic and international trips.
Arch RoamRight is consistently among the highest-rated providers on our platform for customer satisfaction and has multiple awards for its customer service and claims standards.
The provider offers two flagship plans on Squaremouth:
Both of these are comprehensive travel insurance policies that can provide protection against common trip disruptions, such as cancellations, medical emergencies, delays, and lost luggage, and come with 24/7 emergency assistance services.
Arch RoamRight is a highly reputable travel insurance provider with high customer satisfaction ratings and sound financial strength.
Its parent company, Arch Insurance Company, is a global leader in specialty insurance and underwrites each of the provider’s policies. These plans are backed by an A+ (Superior) rating from AM Best, the nation’s top authority on financial stability.
The provider’s dedication to providing exceptional customer experiences has also earned them high praise from Squaremouth customers and third-party organizations. For example, Arch Roamright currently holds an A+ rating from the Better Business Bureau and a 4.7 out of 5 rating on Trustpilot.
Our Take: Arch RoamRight is a top-rated provider with very high customer satisfaction ratings and quick and easy claims processing. Their plans offer comprehensive medical, cancellation, and interruption coverage but come at a higher price than most of the competition.
Due to the lower medical limits, these plans are best suited for traveling domestically or to nearby countries.
Although Arch RoamRight policies can be on the expensive side with lower coverage limits compared to the competition, the excellent customer service and claims processing make them worth the cost. Overall, Arch RoamRight is a great option if you want comprehensive coverage, reliable customer support, and a straightforward claims process.
On Squaremouth, Arch RoamRight consistently ranks among the highest-rated providers, with an overall customer rating of 4.52 out of 5 across thousands of reviews.
We ask Squaremouth customers to rate the level of service they received from their provider before, after, and during their trip. The following ratings are based on over 2,000 reviews from verified Arch RoamRight customers.
Customer feedback is overwhelmingly positive, especially when it comes to pre-trip customer assistance. This level of service can be valuable if you need to make policy adjustments leading up to your trip or have any last-minute coverage-related questions.
Arch RoamRight also holds one of the highest ratings on the market for the ‘Customer Service During Claim’ category. This is an important highlight as the claims process is where most insurance providers lose points from customers.
Features like their primary medical coverage and responsive claims department help reduce paperwork and wait times, and allow you to get reimbursed faster.
Take a look at some recent RoamRight reviews for further insight into how customers feel about the provider:
Arch RoamRight offers comprehensive travel coverage for domestic trips and abroad. When reviewing their plans, consider the following pros and cons.
All of Arch RoamRight’s policies include comprehensive coverage for cancellations and interruptions, which could be considered a pro or a con depending on your travel needs.
All of the policies offer primary medical coverage, which can speed up the claims process as you won’t be required to file with your standard health insurer first.
Policyholders benefit from 24/7 assistance and a 14-day free look period that allows you to review your coverage and cancel for a full refund within the 14-day window.
Another standout feature is that all plans include coverage for pre-existing medical conditions, and optional add-ons for adventure sports, which give you the flexibility to protect yourself during activities like skiing, kayaking, or hiking. The provider also offers strong Medical Evacuation coverage, which can be especially valuable if you’re heading abroad, taking a cruise, or visiting remote destinations.
Depending on your needs, one potential drawback of Arch RoamRight is the limited number of coverage options.
Both plans offer relatively low Emergency Medical coverage limits, which make them better suited to domestic trips, as they may not be enough for some trips abroad.
It also offers limited cancellation protection by not covering cancellations due to terrorism or work reasons. Additionally, none of their policies offer Cancel For Any Reason (CFAR) coverage, which could be a deal breaker if you’re looking for flexible travel protection.
It’s important to note that RoamRight is also one of the most expensive travel insurance providers on our platform.
However, this may be worth it to some people, especially when you consider the high level of customer support they provide before, during, and after your trip and the satisfaction rating customers have with the claims process.
Ready to explore your options? Compare Arch RoamRight plans against other top providers.
RoamRight offers two comprehensive travel insurance policies on the Squaremouth platform. Both plans include similar benefits at varying coverage levels.
See how these products compare to one another below:
| Plan | Medical |
Evacuation & Repatriation |
Trip Cancellation | Trip Interruption | CFAR Option |
|---|---|---|---|---|---|
| Pro | $25,000 Primary | $250,000 | 100% of the trip cost | 100% of the trip cost | |
| Pro Plus | $75,000 Primary | $1,000,000 | 100% of the trip cost | 150% of the trip cost |
Which Arch RoamRight travel insurance plan is best for me?
RoamRight’s Pro and Pro Plus plans are both good options if you’re looking for well-rounded, comprehensive coverage that’s backed by superior customer service.
The RoamRight Pro plan is a no-frills, basic, comprehensive plan that offers essential coverage at an affordable price point. One major disadvantage of this plan is that it only offers up to $25,000 in Emergency Medical coverage, which is generally lower than what’s recommended for international travel, but could be enough for a domestic trip. The policy also features more restrictive cancellation coverage and a shorter eligibility window for pre-existing condition coverage compared to Pro Plus. Overall, this plan is ideal for short vacations, domestic travel, or non-budget-conscious travelers who want a “safety net” while away from home.
RoamRight Pro Plus is Arch RoamRight’s most popular plan among Squaremouth users. It’s their highest-tier comprehensive plan, and features up to $75,000 in Primary Emergency Medical coverage, up to $1,000,000 in Medical Evacuation coverage, and up to $2,000 in Travel Delay protection. This plan offers more robust travel protection and is best-suited for international travelers or travelers who want strong medical coverage while away from home.
Arch RoamRight is one of the most expensive providers on Squaremouth, but also one of the highest-rated providers by customers.
The average cost of RoamRights policies is $432.89. This is the second-highest average premiums on our platform.
In comparison, most providers’ comprehensive plans cost $250 – $350 on average. While RoamRight’s plans can be expensive, they also boast one of the highest customer satisfaction ratings. For many travelers, this level of customer support is worth the additional premium.
* The average premium is calculated using the last 12 months of sales, including trip cancellation, for consumers ages 20 to 59, with a trip cost between $5,000 - $9,999.
At the time of writing, Arch RoamRight only offers comprehensive travel insurance coverage on Squaremouth. Comprehensive premiums are determined by a wide range of factors, including your age, the number of travelers, and your coverage needs.
If you’re traveling overseas or encounter a travel disruption, it helps to know your provider will be there for you when you need them. Fortunately, Arch RoamRight is an industry leader when it comes to customer satisfaction.
Arch RoamRight currently holds an average customer satisfaction rating of 4.52 out of 5, making it the second-highest provider on our platform. The provider has earned several accolades for their customer service, such as being named Customer Service Department of the Year in the Stevie Awards, as well as recent recognition from the Travel Weekly Magellan Awards for “Customer Service” and “Travel Advisor Support.”
Just like all providers on our platform, Arch RoamRight also went through a rigorous vetting process, and their plans are constantly reviewed by our expert product team to ensure they are adding value to our platform and customers.
| Plan Features |
|
|
|---|---|---|
| Overall Coverage | Comprehensive coverage in two easy-to-understand policy options for families, individuals, and groups. |
Broad coverage, with options for customization |
| Cost | Two options, one more affordable than the other. |
Moderate pricing with flexible plan options |
| Customer Rating |
4.5
Very Good
|
4.5
Very Good
208 Reviews
|
| AM Best Rating | A+ (Superior) | A (Excellent) |
| Unique Benefits | Offers free protection for kids under 17 years old. |
Sporting equipment coverage |
| Insurance Partners | Backed by Arch Insurance Company. | Backed by BCS Insurance Company and Jefferson Insurance Company. |
Yes, RoamRight is worth buying if your priorities are dependable customer service, strong emergency evacuation, and an easy claims experience.
With Arch RoamRight, you’re not necessarily paying for the best coverage on the market, but instead, some of the best customer service in the industry.
Choose Pro if you want an affordable, no-frills policy for short or domestic trips. Choose Pro Plus if you’re traveling internationally, booking an expensive or complex trip, or want adequate medical protection while you’re away from home.
However, RoamRight may not be the best fit if you need Cancel For Any Reason flexibility, are in the market for cheap travel insurance, or don’t want a policy that includes Trip Cancellation and Trip Interruption coverage. In these situations, a policy from another provider may be better suited to your needs.
If Arch RoamRight isn’t for you, consider these other options.
Seven Corners offers among the highest medical coverage limits of any provider on Squaremouth. Their Trip Protection Choice plan, in particular, offers up to $500,000 in Emergency Medical coverage, the highest of any comprehensive plan on our platform.
Tin Leg is a Squaremouth brand, but currently ranks as the top-select provider on our platform by customers. They offer a diverse portfolio of products, such as plans tailored to cruise travelers and luxury vacationers.
Travelex is another highly-rated provider when it comes to customer satisfaction. Like RoamRight, they also offer two plans on Squaremouth that provide coverage against the most common travel disruptions.
Yes, both of Arch RoamRight’s plans on Squaremouth cover pre-existing medical conditions. To qualify for coverage, you must purchase your plan within the time-sensitive window, which varies by policy.
The time-sensitive window for RoamRight Pro is 14 days after your trip deposit date, while the time-sensitive window for RoamRight Pro Plus is 21 days after your trip deposit date.
For other plans that cover pre-existing medical conditions, view our picks for the Best Travel Insurance for Pre-Existing Conditions.
Yes, Arch RoamRight is a good option for seniors. The provider does not impose any age limits on their core plans, and they all offer coverage for pre-existing medical conditions to eligible travelers. The award-winning 24/7 emergency assistance department can also be a huge perk for seniors traveling abroad.
No, Arch RoamRight does not offer CFAR coverage. If this benefit is important to you, consider plans from our ‘Best CFAR Travel Insurance’ list.
No, Arch RoamRight does not offer concierge services to policyholders. This is a benefit that some providers offer to help policyholders make dinner reservations, book tee times, and procure event tickets.
Arch RoamRight does not offer coverage for people traveling to Afghanistan, Belarus, Iran, Iraq, Israel, Lebanon, North Korea, the Palestinian Territory, the Russian Federation, Somalia, Syria, Ukraine, Venezuela, or Yemen.
Squaremouth doesn’t process Arch RoamRight claims, but our Zero Complaints team can help you with the claims process.
Travel insurance claims must be filed directly with Arch RoamRight. Relevant links and contact information can be found below.
Customer Service: 800-699-3845
Hours of Operation:
Weekdays, 8:30am - 9:00pm ET
Claims Phone: 855-762-6252
Claims Hours of Operation:
Weekdays, 9:00am - 5:00pm ET
Mail to:
Claims Department Arch Insurance Company
Executive Plaza IV 11350 McCormick Road
Suite 102
Hunt Valley,
Maryland
21031
Emergency Assistance:
Inside USA: 855-286-8348
Outside USA: 443-279-7335
Claims Email: claims@roamright.com
Fax: 443-279-2901
Provider Claims Website: Please click here