Reviews, Sales, and Service Ratings for
Seven Corners

I was happy with the service prior to the trip as the customer service person answered questions about coverage for Covid.

However, when my husband tested positive for Covid on the trip I did not feel that we received any help! We were told to look at CDC guidelines and emailed a form to be completed by a doctor and told that an analyst would review our claim to see if it would be covered?!
We were stuck in Barcelona, Spain for an additional 7 days as we couldn’t fly with a positive Covid test. We had to research on our own and found about a website QuickMD which gives you permission to fly before a 10 day quarantine if you are symptom free.
Thank goodness we are vaccinated so my husband had a mild case and we arrived home yesterday 7 days after our original departure date.
I had hoped for more support from your company. Everyone kept saying to check with your insurance because they would know how to handle.

I will be submitting a claim Monday. I’m recovering from our 18 hr trip yesterday.

We were provided with the type of insurance we needed at a reasonable price. We needed to change the dates of our trip and the customer service at Seven Corner’s handled my request quickly and efficiently.

I tested positive for Covid so we could not return to the USA as planned and had to delay our return for several days until the test came back positive.This resulted in expenses for airfare, hotel and other items. I contacted the agent using the number on my wallet card. The agent acknowledged coverage and immediately sent the claim form.

I unexpectedly tore a tendon right before our trip and it greatly limited my experience. I contacted customer service to see if I could get a wheelchair during my trip so I could get around with my family. However apparently I was only covered for Covid not an injury that limited my mobility. A big disappointment with the coverage.

1. Seven Corners was very nice - and helpful as we were stranded with a Covid positive test.
2. They told us we were covered up to $3000 with documentation. - which we provided on April 20.
2. We filed the claim on April 20 - and received a note that it was assigned May 3. Originally they said it could take up to 80 days to respond.

Happy for you to expedite this - if possible. Thanks.

It was easy to purchase travel insurance and all policy details were easy to read. Customer Service was helpful in providing advice on what documents would be needed. It was easy to upload all the documents into my claim and to keep track of the status of the claim on the website. Still waiting for review of claim.

This policy was considerably less than the one recommended by my tour. I am glad I got the insurance even though I did not need to use it. Another party on our trip suffered a ruptured appendix on the day of arrival and was in the hospital for the duration of the trip. The peace of mind knowing I had insurance was worth every penny! Glad I did not need it but felt the value of having it and the cost was excellent.

When purchasing I was informed covid quarantine would be covered at $250 pp daily up to $2500 each.

When I called customer emergency service they said that wasn't the case, only $1000 total. And directed me to just file a claim.

It was upsetting.

I was told that since we contracted Covid during our originally planned journey, we did not need to extend our policy, just to save receipts. I hope this holds true as we are still stranded in Spain, unable to fly home. We have letters of recovery but they won’t be good until May 11 and I already have flights booked.