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I am trying to file a claim. No one is actually available to help with the paperwork. No one wants to talk on the phone. So far emails have been confusing. I have spent hours and days obtaining refunds. I will submit information only for what I cannot get refunded. If you want more information about the refunds, I will send you everything, but then I think your company should pay me for my time and effort to save you money. If I have problems receiving the paltry amount I am requesting, I will let everyone I know to avoid your company. I have no reason to think I will have problems, however you asked for feedback and this is what I have.
Filed a claim did not receive updates but later inquired found out claim was approved and checks arrived a few short weeks thereafter. This was in contrast to the last series of claims I had made with a similar policy for another trip last year. Things have gotten much better with Seven Corners and I think the moral of the story is to be patient and to know that less is more. I look forward to doing business with them again soon, thank you
Thank you for providing good coverage travel insurance at a competitive price! I especially appreciate the provision of a pre-existing condition allowance.
Easy to use with good choices for coverage
I am sorry that I didn’t see the severe limits for stolen or lost property.
I had questions regarding potential carrier bankruptcy protection that were thoroughly addressed by the representative. I left the experience confident that I had purchased the right product.
Would recommend the product given my experience, seemed reasonably priced. I will use them again when I purchase nedical travel insurance.
I ordered transfer from my home to airport on Viator website, day before my flight I confirmed with supplier at what time they will pick me up in the morning for my flight, in the morning shuttle didn't picked me up at all, I tried to call them with no results, therefore I drove myself to the airport, I was late for my flight, so to get to my destination I bought new airline tickets and still missed first day of touring, my total extra expense was $1100 , I file claim, I provided all documents that I have, that clearly state that I had transfer on Oct.16 from my home to the airport, but I am not satisfied with responds this what I am getting from seven corners :
"Unfortunately, the attached document does not reflect the information requested.
In order for us to determine coverage for your claim, your policy requires that any delay of the Common Carrier be certified by that carrier.
We would need written documentation from the car company that confirms the scheduled pickup time, the actual pickup time, and the reason for the delay.
We will be happy to review any additional documentation upon receipt. However, we cannot continue our review of your claim until the requested documentation has been received."
How can I provide this kind of information I can't get in touch with transfer provider(may be they went out of business), and actual pick up time(they never shoved up). I see that your people tried to do everything by the book but this life and a lot of time you just cannot be so inflexible, I bought insurance just in case
specifically for this kind situation, and now have been victimized by Seven corners stuff.
Prior to our trip, we interacted with customer service just to get some clarifications on the policy. Good interaction. No claim needed to be filed during our trip but good to know that help was near if needed.
Filed a claim over two weeks ago with no reply
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
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