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While still on our vacation, I contacted the Seven Corners representative to email me the form and instructions to complete it to submit a claim. Ana, the representative, was very efficient in emailing me the documentation so I could begin to assemble the pertinent information to attach to our claim. Since our return from our vacation, I have been in contact with another Seven Corners' representative who has been equally patient with information regarding how I may properly complete the claim form and include all required documentation to support our claim before it is submitted for Seven Corners' proper processing and action.
The policy covers "Trip Delay & Missed Connection" which was what we encountered during our vacation trip and why we will be filing a claim.
All information was provided to me when I called Seven Corners for details on how to proceed with making a claim. Good experience with the customer service.
My trip to Hong Kong in November through Cathay Pacific was canceled because of the violence and rioting and airport blockage and general upheaval in the city. Cathay kindly understood and refunded the airfare charging $400 cancellation fee. According to Seven Corners that was not eligible for reinbursement since the US hadn't labeled it terrorism. I disagree with this position. I think having to claim much higher costs if we were stuck in Hong Kong with no way to return home would have been much more complicated. Very disappointed!
Service easy to obtain. All communications completed in one day.
I have used Squaremouth for 3 trips and found them very good in price and communication.
Everything was fine. No claims and no issues.
Waiting to see how they are responding to my claim for trip cancellation because of health issue
Excellent service - thank heaven did not have to use
Insurance was little more expensive than others on trip paid. Cannot rate as 5 stars as experience was typical and nothing more. In future I might shop around little more carefully to get best price for comparable coverage. Thank you as having insurance did eliminate worries during trip.
I am trying to file a claim. No one is actually available to help with the paperwork. No one wants to talk on the phone. So far emails have been confusing. I have spent hours and days obtaining refunds. I will submit information only for what I cannot get refunded. If you want more information about the refunds, I will send you everything, but then I think your company should pay me for my time and effort to save you money. If I have problems receiving the paltry amount I am requesting, I will let everyone I know to avoid your company. I have no reason to think I will have problems, however you asked for feedback and this is what I have.
Multi-Award Winning Customer Service Team
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$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more