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We have used Squaremouth many times and have always had good service from you. We have never had to file a claim. We like the way your website makes it easy to compare policies.
Customer service got us the best deal for our requirements. We had no problems during our trip, so no claim. We booked very far in advance so this policy gave us peace of mind.
BAD EXPERIENCE! When my personal belongings were stolen (wallet, credit cards, cash, keys, driver's license), i phoned Seven Corners immediately. They responded that it should be no problem filing a claim and getting those things covered (approximately $200 usd). I had to go to the police station, file a case there, had them mail me the case copy then file the claim all of which took 1 month time. They said it would take a month to process the claim.
A month goes by. I contacted them again and asked when I'd receive my refund. Then they said NO REFUND CASE DENIED. I found this deceitful that they were friendly but dishonest while I made sure to contact my insurance company immediately after the incident. They made me wait, fill out unnecessary paperwork, waste my time and did absolutely nothing. DO NOT GIVE SEVEN CORNERS YOUR BUSINESS. THEY ARE THIEVES! They said cash, credit cards and personal documents are not included in the personal loss coverage. That's what thieves STEAL!
I called two days prior to my trip and was told I could cancel my policy as I no longer needed it. I was told I needed to send confirmation via e mail and my money would be refunded. I did so, however I received notification later that it wasn't cancelled, even though I followed the instructions I was given. I think this is very unfair. I am quite sure if I sent in a claim at this time, you would determine that the policy had indeed been cancelled and you would refuse payment.
They provided excellent information on rules regarding cancellation and guided me through the policy so I knew what I needed to take with me on the trip.
Our initial flight was canceled due to hurricane Dorian. You told us that the carrier had 48 hours to get us on another flight. This would have put our entire vacation in jeopardy. We had to book another flight on our own. Luckily the airline refunded our fare. The fact that our flight was canceled should have been enough and we will not use insurance that has a 48 hour clause anymore. Seems dumb.
Everything went fine. Fortunately We did not have to file a claim, therefore I cannot comment on that issue.
Purchasing the insurance on-line went smooth and any questions I had were answered in a knowledgeable
and professional manner. Having trip insurance gave me piece of mind during our journey. I will most
likely use this company in the future.
We had to extend our travel dates by 3 days and they extended the policy dates without extra charges
My trip was as follows: KOA-YVR-LIM-CUS-LIM-IAH-HNL-KOA
Upon return flight at Houston (IAH), our flight was delayed (due to severe weather/flooding), and United decided at 5 pm (originally intended for 10 am) to proceed to San Francisco- note that United decided to change the original itinerary- to change crews (and get a "full" crew of 3 pilots) and then to proceed to Honolulu. By the time of arrival in Honolulu (disembarked at past 10 pm)- it was too late to catch the inter-island flight, and I stayed at the airport until 6 am the next morning to get to Kona.
Needless to say, I contacted Seven Corners while in Houston- only to discover that my insurance was really only for medical, and I was shocked to discover that according to the policy, only for outside the USA !
I should have read carefully the policy before the trip- but I will never again buy from Seven Corners, which I have just noted... that the policy was carried by Lloyds of London.
If I get insurance for a trip (which I always do)- I expect that the entire trip is insured, not just those segments or periods outside of the USA. I expect to be insured for the entire period of travel, after all- my travel from Vancouver to Lima (Peru) involved a transit in LAX, and travel from Lima to Kona involved multiple transits within the USA. Hypothetically, if something happened to me in LAX- I would expect to have valid coverage.
I cannot believe that I got "suckered" into purchasing this silly policy - that, although costing under $50 - covered so little (the medical coverage was also only "secondary").
Fortunately, I am still happy that Squaremouth is around for future trips!
This was only the second Time I have ever insured trip insurance. The reason I went with Seven Corners Is because I went with them the first time, and I did have a claim, and they were thorough friendly and responsible. This time, I had no problems, so no claim. But, it was worth it, with an expensive trip, knowing they would follow through, if needed.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more