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Easy to purchase, happily didn’t have to use
Keep getting emails to review the squaremouth service, but our claim has been pending for 3 weeks and has not been resolved.
Great company with a user friendly website
I have put a claim on but I haven’t heard anything back as of yet
I attempted to cancel my policy (Policy Cancellation: Policy No. 3RTY14-133468) due to the corona virus cancellation of my trip. I want my policy premium back since the insurance company took no risk and covered nothing. SquareMouth issued (Request 61985) saying it would look into it. SquareMouth did nothing to get me a refund.
When we returned from our trip we were unable to reach anyone over the phone, we plan to file a claim for disruption of travel.
I had many issues before during and after my trip. I called Seven Corners in four separate occasions for advice and help. I was given no help. My trip was during the shutdowns if international travel due to COVID pandemic. I was given advice though from one representative. Her exact words were, “I suggest you get on your flight from Italy, contract the corona virus, show us proof that you contracted it and then we will get you the refund on the flight. I gotta say, great customer care you got there. There are more great things I could say but I’ll leave it at that.
I have submitted the required documentation along with physicians statement and am now patiently waiting for a refund of the plane tickets.
left a message with customer service. With no response, filed a claim. After 4 days or so Customer Service called left a message to call back. Called back and left another message. 10 days later and still no return call.
HAD TO CALL TO EXTEND COVERAGE AFTER PURCHASE. NO PROBLEMS.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more