Sales & Service Data

TOTAL SALES
49,952
Since 2007
MONTHLY SALES
966
Average Monthly Sales Since 2007
REVIEWS
2,294
Since 2007
Overall Rating
4.42 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

49,952
policies sold

0.5%
negative reviews

0.5% (251) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1440
  • 4 stars
    455
  • 3 stars
    148
  • 2 stars
    51
  • 1 star  
    76
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4.59/5
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4.52/5
IMG
4.52/5

Seven Corners Inc All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 2 out of 5
    Policy:
    Inbound Immigrant
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I got my documentation promptly.

    During Trip
    I had a heart attack during my trip. After sending all the information to the Insurance, I would keep getting notices from them that they wanted my passport copy, which had been sent to them with every bill. I also got notices from the Insurance company that they were waiting for information from the Hospital. When I called the Insurance company, the agents would tell me that the copies of my passport were with them and they had received some documentation from the Hospital. Then I started getting bills and notices from the Hospital saying they would send the bills to a collection agency if they were not paid within a certain time. This was all so stressful to deal with after having undergone a heart attack. The Insurance was so prompt to charge my account and take payment but service and follow through was a different matter. To date, March 2, 2010 claims that I had sent in for an operation in December have not been paid.

    Claim Process
    I had put all information about my age and all previous health conditions. I had a by-pass done 10 years ago. The insurance agency gave me the insurance and was quick to charge me for their charges. No one likes to undergo hospitalization and no one expects or wants a heart attack. Unfortunately when that happens, the Insurance agency should step up to the plate and pay promptly not subject the patient to more tension by not paying the bills.

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    331 out of 336 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    This company chose to interpret my claim as a trip interruption rather than a missed connection, which it clearly was. Even at that, they refused to cover more than one day even though the delay was 28 hours. They put me through several rounds of paperwork which had nothing to do with the claim before they would even pay $150.

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    316 out of 322 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    We never got to take the trip. The tour provider cancelled it less the three weeks prior to departure. They refused to refund our money. We submitted a claim with Seven Corners and they refused to pay as well. The policy clearly states "Trip Cancellation: tour cost up to $20,000". The trip was cancelled, so where is our money?

    Was this review helpful to you?

    86 out of 87 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    We missed our international connection due to weather and the airline could not reschedule us for 2 days. We had to pay for our own hotel and had a non refundable reservation in Norway.
    I called the insurance # and was told we would have to file a claim when we completed our trip.
    I completed all the paper work and sent the copies requested. I was concerned because there had not been any communication via email etc.
    But about 3 weeks later I received a letter confirming the our claim had been approved and a check was on the way.
    We were very pleased!

    Was this review helpful to you?

    175 out of 180 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    Just before I left I was informed that 'death of a family member" was NOT a covered event as it was a "pre-existing condition". What nonsense.It made it clear there was no intention to respect or pay any claim.

    Was this review helpful to you?

    52 out of 52 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The information was sent in a timely manner.

    Claim Process
    The company has been extremely uncooperative. They ask for more and more documentation. Some of the documents have been repetitive. I have yet to receive any of my money back. I have spent hours on the phone and have sent them many faxes to no avail. They were happy to take my money but are unwilling to work with me to get it back.

    Was this review helpful to you?

    139 out of 143 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I was not able to complete my trip due to surgery. My claim was submitted prior to my surgery but it took over three months, with many delays, unreturned phone & email calls & incorrect information provided to finally receive my check. I suggest you find another insurer.

    Was this review helpful to you?

    116 out of 119 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Our baggage was delayed for almost four days during our trip to Morocco. Emails to seven corners was of no assistance. My daughter in the US was able to locate our luggage with hours.

    Claim Process
    Our first claim submission was "lost" by an employee no longer with the company. We sent duplicate forms and the company has taken over a month without a response. Phone call revealed that they were refusing to honor our claim because we did not have a police report which would have been filed from a tent in the Sahara after we received our luggage. Totally ridiculous! Would never use them again and will advise our friends to do the same. Any help will be appreciated.

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    170 out of 176 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Service before the scheduled trip was excellent. However, some of the assurances given by the sales representative are now in question by the claim agent.

    During Trip
    Trip was not taken due to health issues by Virginia Lowe

    Claim Process
    After assurances by the sales representative that money would be refunded, the claim was denied by the insurance carrier claims analyst. An appeal is being prepared.

    Was this review helpful to you?

    92 out of 94 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The customer service is great while getting your insurance. They are very nice and friendly. The documents took about 10-14 days longer than I was told before I received them by snail mail. Due to circumstances beyond my control, the tour group had to raise my travel price after I paid in full to cover the trip home. The customer service was great in telling me I qualified for the refund based on what happened.

    During Trip
    I did not need to utilize the trip insurance during my trip. I was however anxious about the claim submitted prior to the trip. They did not respond to emails sent, or answer their phone when I would call. There was plenty of time for them to have responded one way or another regarding the claim before my trip.

    Claim Process
    We selected your company to purchase insurance from because of Clark Howard's recommendation. We would not recommend or purchase from your company again. We will let Clark Howard know about our experience.

    We had purchased our insurance based on the total price we were given for our tour. Approximately 6 weeks prior to the tour, and after we had paid the insurance and the tour in full, the tour raised our price on the flight tickets due to circumstances beyond their control.

    We called and talked to a representative from your company, and submitted a claim based on their suggestion to do so. They gave us acknowledgement of receipt on Nov. 5, 2012. You denied our claim saying we didn't have full coverage for the tour, when in fact we did prior to the tour raising the price on the flight tickets. We thought that was very deceptive and a poor excuse to deny our claim. If the representative knew the claim was going to be denied because we now needed to purchase more insurance coverage why was that not mentioned?

    In our opinion, the claim was not satisfied. The customer service could have been better. I talked to 3 or 4 people explaining the circumstances about what happened, and kept getting passed off to someone else. The last person I talked to told me to submit a claim as it would be covered.

    By not covering my claim that should have been, and really, is $160 going to break your company, I feel this insurance company took advantage of us. What would have happened had we had a more serious claim to file.

    We were not satisfied.

    Was this review helpful to you?

    27 out of 27 people found this review helpful

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