Sales & Service Data

TOTAL SALES
35,176
Since 2007
MONTHLY SALES
280
Average Monthly Sales Since 2007
REVIEWS
2,006
Since 2007
Overall Rating
4.42 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

35,176
policies sold

0.7%
negative reviews

0.7% (234) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1239
  • 4 stars
    405
  • 3 stars
    128
  • 2 stars
    43
  • 1 stars
    67
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
InsureandGo USA
4.49/5

Seven Corners Inc Reviews


  • Overall Rating 1 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    This company chose to interpret my claim as a trip interruption rather than a missed connection, which it clearly was. Even at that, they refused to cover more than one day even though the delay was 28 hours. They put me through several rounds of paperwork which had nothing to do with the claim before they would even pay $150.

    Was this review helpful to you?

    197 out of 197 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Inbound Immigrant
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I got my documentation promptly.

    During Trip
    I had a heart attack during my trip. After sending all the information to the Insurance, I would keep getting notices from them that they wanted my passport copy, which had been sent to them with every bill. I also got notices from the Insurance company that they were waiting for information from the Hospital. When I called the Insurance company, the agents would tell me that the copies of my passport were with them and they had received some documentation from the Hospital. Then I started getting bills and notices from the Hospital saying they would send the bills to a collection agency if they were not paid within a certain time. This was all so stressful to deal with after having undergone a heart attack. The Insurance was so prompt to charge my account and take payment but service and follow through was a different matter. To date, March 2, 2010 claims that I had sent in for an operation in December have not been paid.

    Claim Process
    I had put all information about my age and all previous health conditions. I had a by-pass done 10 years ago. The insurance agency gave me the insurance and was quick to charge me for their charges. No one likes to undergo hospitalization and no one expects or wants a heart attack. Unfortunately when that happens, the Insurance agency should step up to the plate and pay promptly not subject the patient to more tension by not paying the bills.

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    139 out of 141 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    We missed our international connection due to weather and the airline could not reschedule us for 2 days. We had to pay for our own hotel and had a non refundable reservation in Norway.
    I called the insurance # and was told we would have to file a claim when we completed our trip.
    I completed all the paper work and sent the copies requested. I was concerned because there had not been any communication via email etc.
    But about 3 weeks later I received a letter confirming the our claim had been approved and a check was on the way.
    We were very pleased!

    Was this review helpful to you?

    115 out of 118 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    HORRIBLE! Experience. I had medical emergency to horrible to even go into that came up days before I was to leave. It left me unable to go on my trip. I submitted ALL of the paperwork needed. They contacted my doctor and she reexplained the situation. I bought insurance with Seven Corners in case of an emergency including one like this. After putting me through the ringer for two months. They rejected my WHOLE claim with a bogus reason of not providing information. I provided EVERYTHING! Before my 90 days is up I'm filing a report with the better business bureau, FTC and I'm going to several NY news stations. DO NOT buy insurance from this place. They are scam artists!

    Was this review helpful to you?

    72 out of 73 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Our baggage was delayed for almost four days during our trip to Morocco. Emails to seven corners was of no assistance. My daughter in the US was able to locate our luggage with hours.

    Claim Process
    Our first claim submission was "lost" by an employee no longer with the company. We sent duplicate forms and the company has taken over a month without a response. Phone call revealed that they were refusing to honor our claim because we did not have a police report which would have been filed from a tent in the Sahara after we received our luggage. Totally ridiculous! Would never use them again and will advise our friends to do the same. Any help will be appreciated.

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    101 out of 104 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The information was sent in a timely manner.

    Claim Process
    The company has been extremely uncooperative. They ask for more and more documentation. Some of the documents have been repetitive. I have yet to receive any of my money back. I have spent hours on the phone and have sent them many faxes to no avail. They were happy to take my money but are unwilling to work with me to get it back.

    Was this review helpful to you?

    90 out of 93 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I was not able to complete my trip due to surgery. My claim was submitted prior to my surgery but it took over three months, with many delays, unreturned phone & email calls & incorrect information provided to finally receive my check. I suggest you find another insurer.

    Was this review helpful to you?

    52 out of 53 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Service before the scheduled trip was excellent. However, some of the assurances given by the sales representative are now in question by the claim agent.

    During Trip
    Trip was not taken due to health issues by Virginia Lowe

    Claim Process
    After assurances by the sales representative that money would be refunded, the claim was denied by the insurance carrier claims analyst. An appeal is being prepared.

    Was this review helpful to you?

    47 out of 48 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    When I first called Seven Corners from England, in the midst of a crisis, the person I spoke with emailed me a claim form but did not answer any questions. I would have appreciated more personal support. That said, I filled out the forms after I returned, supplied documentation, and waited. I have just received a letter informing me that my claim has been processed and validated for the full amount. No further questions, no hassles, no problem. I am thoroughly satisfied and will share my good experience with Seven Corners and Squaremouth on Facebook.

    Was this review helpful to you?

    55 out of 57 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    RoundTrip Choice
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    So far SquareMouth has even not acknowledged receipt of the paperworkfor the claim. Dealing with SM re the submital and processing has been a very poor experience.

    Was this review helpful to you?

    41 out of 42 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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