This company chose to interpret my claim as a trip interruption rather than a missed connection, which it clearly was. Even at that, they refused to cover more than one day even though the delay was 28 hours. They put me through several rounds of paperwork which had nothing to do with the claim before they would even pay $150.
I got my documentation promptly.
I had a heart attack during my trip. After sending all the information to the Insurance, I would keep getting notices from them that they wanted my passport copy, which had been sent to them with every bill. I also got notices from the Insurance company that they were waiting for information from the Hospital. When I called the Insurance company, the agents would tell me that the copies of my passport were with them and they had received some documentation from the Hospital. Then I started getting bills and notices from the Hospital saying they would send the bills to a collection agency if they were not paid within a certain time. This was all so stressful to deal with after having undergone a heart attack. The Insurance was so prompt to charge my account and take payment but service and follow through was a different matter. To date, March 2, 2010 claims that I had sent in for an operation in December have not been paid.
I had put all information about my age and all previous health conditions. I had a by-pass done 10 years ago. The insurance agency gave me the insurance and was quick to charge me for their charges. No one likes to undergo hospitalization and no one expects or wants a heart attack. Unfortunately when that happens, the Insurance agency should step up to the plate and pay promptly not subject the patient to more tension by not paying the bills.
We missed our international connection due to weather and the airline could not reschedule us for 2 days. We had to pay for our own hotel and had a non refundable reservation in Norway.
I called the insurance # and was told we would have to file a claim when we completed our trip.
I completed all the paper work and sent the copies requested. I was concerned because there had not been any communication via email etc.
But about 3 weeks later I received a letter confirming the our claim had been approved and a check was on the way.
We were very pleased!
HORRIBLE! Experience. I had medical emergency to horrible to even go into that came up days before I was to leave. It left me unable to go on my trip. I submitted ALL of the paperwork needed. They contacted my doctor and she reexplained the situation. I bought insurance with Seven Corners in case of an emergency including one like this. After putting me through the ringer for two months. They rejected my WHOLE claim with a bogus reason of not providing information. I provided EVERYTHING! Before my 90 days is up I'm filing a report with the better business bureau, FTC and I'm going to several NY news stations. DO NOT buy insurance from this place. They are scam artists!
Our baggage was delayed for almost four days during our trip to Morocco. Emails to seven corners was of no assistance. My daughter in the US was able to locate our luggage with hours.
Our first claim submission was "lost" by an employee no longer with the company. We sent duplicate forms and the company has taken over a month without a response. Phone call revealed that they were refusing to honor our claim because we did not have a police report which would have been filed from a tent in the Sahara after we received our luggage. Totally ridiculous! Would never use them again and will advise our friends to do the same. Any help will be appreciated.
The information was sent in a timely manner.
The company has been extremely uncooperative. They ask for more and more documentation. Some of the documents have been repetitive. I have yet to receive any of my money back. I have spent hours on the phone and have sent them many faxes to no avail. They were happy to take my money but are unwilling to work with me to get it back.
When I first called Seven Corners from England, in the midst of a crisis, the person I spoke with emailed me a claim form but did not answer any questions. I would have appreciated more personal support. That said, I filled out the forms after I returned, supplied documentation, and waited. I have just received a letter informing me that my claim has been processed and validated for the full amount. No further questions, no hassles, no problem. I am thoroughly satisfied and will share my good experience with Seven Corners and Squaremouth on Facebook.
I was not able to complete my trip due to surgery. My claim was submitted prior to my surgery but it took over three months, with many delays, unreturned phone & email calls & incorrect information provided to finally receive my check. I suggest you find another insurer.
Service before the scheduled trip was excellent. However, some of the assurances given by the sales representative are now in question by the claim agent.
Trip was not taken due to health issues by Virginia Lowe
After assurances by the sales representative that money would be refunded, the claim was denied by the insurance carrier claims analyst. An appeal is being prepared.
So far SquareMouth has even not acknowledged receipt of the paperworkfor the claim. Dealing with SM re the submital and processing has been a very poor experience.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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