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I appreciated the ease of comparing policies to find the best fit. Once I made my choice, the policy information was clear and complete. When I needed to add coverage for a new segment of my trip, the process was very easy. I didn't need to file a claim, but felt confident I had all the documents and details should that have been necessary.
When I contacted your company upon return with an issue, your representative, Kyle Leichtman, was incredibly helpful. He even took it upon himself to check with a supervisor about something that I did not even ask about.
I told him that I was very impressed with the company compared to a lot of insurance companies who always try to avoid paying any claims. I/we ended up not needing to claim anything but appreciated Kyle and the company's willingness to help.
When I told my traveling partner about the response, his said "I guess we picked the right insurance company for our trip."
They have sent me forms to complete. I am waiting for my primary insurance to send a form so I can complete the paperwork.
Good coverage for a very fair price. My only concern was that I wanted coverage for most of the cost of my trip but was willing to be at risk for part of the cost. This was not really an option as the policy requires the full cost to be covered which obviously raises the premium.
They seem disorganized with their claims process and very slow to respond. I filed a claim 5/12/19. As of today they are still asking for more information and explanation when everything has already been provided and only after I email them asking for an update. Very frustrating! Who knows if/when I will get resolved/ and paid.
Smooth, online purchasing experience. Clear information provided. I submitted a question about the policies I was considering and it was answered promptly. Happy I didn’t have to file a claim but confident that if I had, it would have been handled expeditiously.
Unfortunately we had to cancel our trip due to a medical emergency. I completed our paperwork and we received our refund in a timely manner
Although it took about a month, my claim was paid in full. Everyone at Seven Corners was friendly and helpful.
Good, but someone told us they were going to email a form to file a claim and then they never sent it.
We never took this trip. We had to cancel because my husbands mother went into Hospice. We were led to believe that when obtaining this insurance it would include cancellation for this very situation. However, when the situation became apparent and we needed to cancel the trip, we were informed that we did not have the right policy for this situation. Very disappointed and although the customer service people were very nice the fact of the matter was, the company sales people were not completely honest with our coverage. If we had not specifically asked this question about Hospice and our family member I would have taken ownership of the service we were provided, but we asked multiple times if a family member went into Hospice would we be covered to cancel the trip and were led to believe it would be.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more