Reviews, Sales, and Service Ratings for
Tin Leg

The customer service representative was polite and responsive whenever I had questions so I appreciated that.

However, I was very disappointed with the claim review process. We had to make a flight change (resulting in approximately $300 in change fees and fare differences) for a reason that we acknowledged from the outset was not covered by the Trip Interruption coverage. We had purchased Cancel for Any Reason coverage and, as a result, had contemplated just cancelling and rescheduling our trip which would have resulted in a higher claim. However, in an effort to mitigate damages, we simply rescheduled our flights. As a result, we could have submitted a much higher claim but instead our efforts to mitigate resulted in a declination of coverage.

We are disappointed in how this claim was handled. This was our first time purchasing a Squaremouth/Tin Leg policy. We have had much better experiences with Allianz and other travel insurance companies.

Hello Eric,
Thank you for your feedback. We apologize for the frustration you have experienced. I have spoken with our claims team to gather more information regarding your claim. I understand that your claim was unfortunately denied because your delay was not due to a covered reason. Additionally, Cancel for Any Reason would not be applicable as you had already begun your trip. I understand this has been a lengthy and frustrating process for you, and apologize that your claim did not have a more favorable outcome.

Used Tin Leg many times. Found the agents easy to work with and very reasonable regarding claims resolution. Filed a claim for medical treatment while on our most recent cruise. It is early in the process, but I expect another positive experience once all is settled. My 5 star rating covers the entire process and also the scope of coverage provided by Tin Leg, which is certainly more extensive than that provided by most cruise lines and other travel companies.

Tin Leg is great! We had to file a claim for medical bills we incurred while on our trip. Once we had submitted all the requested paperwork the process was quick and easy. Great company to work with!

I purchase Tin Leg travel insurance since it was very comprehensive for a reasonable price. I did not need to use it.

I submitted a claim. I called about 1 1/2 weeks later to follow up. The agent answering said my claim had been filed and he would forward my message to the claims department and I should hear back within 1-2 business days. It’s now been about 1 1/2 weeks and I haven’t heard back from them.

Hi Heather
Thank you for bringing this to our attention, we apologize for the frustration you have experienced. I have spoken with our claims team and we see email communications sent to your email address. Our communications may end up in your junk folder. As a result, I've asked the claims team to reach out to you via phone to confirm you are receiving our emails and provide you an update on your claim. I understand this has been a lengthy process for you. Thank you for your patience. 

I filed a claim but didnt receive an email or
confirmation after i went online to fill it out. i also uploaded screenshots, but got no confirmation.

Thank you for bringing this to our attention.

I have spoken with our claims team and they have confirmed that a claim form was sent to your email today.

In the meantime, please do not hesitate to contact us if we can assist with anything else.

I have used Tin Leg insurance several times. After researching several different policies, I found that, for me, the Tin Leg Gold policy had the best coverage for the price. The agents I have contacted have always been very professional and helpful. I would definitely recommend this product.

5/6/2024
Hello,
We went with your company because of the good rating you had.
We had no bad experience the first time we used you in 2023 on our Egypt, Jordan, Iseral trip.
So we went through you again for our trip that was planned to Spain, Portugal and Morocco.
But 60 plus days prior to our departure, I ended up in the hospital with what all thought was a heart attack.
I was there for 4 plus days.
I’ve since been having multiple tests with many different doctors, all trying to figure out what is going on.
We called to put in a claim 62 days before our departure.
All we were putting in the claim for was the airline cost.
The main travel company refunded our money.
The airline tickets were purchased through Priceline.
We were flat out told they were not refundable. So we filed a claim.
I have sent many documents, Doctor signature page, MRI results, etc.
Only to get back in responses of we need more doctors reports.
This is insane.
We were beyond dissatisfied with the entire process.
You were not the company with the good reputation we thought.
Very disappointing.
Maureen Azevedo

Hi Maureen,

Thank you for bringing this to our attention, we apologize for the frustration you have experienced.

I have spoken with our claims team to gather more information regarding your claim. I understand that your claim was closed due to lack of medical documentation.

After further review with the underwriter, your claim was reopened and a final determination was made using the documentation on file.

Payment for your claim was initiated today. We recognize that this has been a frustrating process for you, and we apologize for this experience. Please do not hesitate to contact us if we can assist with anything else.

Thank you again.

Good to have for peace of mind.

While in excellent health, traveling solo for a month at 69 to remote areas north of the Arctic Circle, then remote areas of Scotland, I was especially concerned with potential medical emergency issues, repatriation of remains, etc. The policy did all I wanted it to do to calm me and my family. The costs, which I had many comparisons for, was reasonable. The staff n the phone as I made my final choices was excellent in helping me understand apples to apples across several proposals.