Reviews, Sales, and Service Ratings for
Tin Leg

my initial clam was very difficult to submit. I am still in a hospital in South Korea with expectation to be discharged this week, with follow up treatment possible before I am cleared to fly
My wife found out several days ago that her brother has advanced cancer with current time yo live undetermined. He lives in Philippines and she will be going there after my discharge. I also need to know how to get compensation for canceled flight and a flight that was delayed 9 total hours due in part to airline canceling original flight without notice, and second flight was also canceled after an almost 3 hour delay

Very nice and knowledgeable staff

Excellent customer service! We previously had purchased with Generali and needed to file a claim. Their customer service was dreadful! Thank you for your service and we will definitely use you again.

The claim process was very easy but also, my claim was simple as it was a paid in full cruise with cancel for any reason with no other travel involved. I received my expected reimburesment in the time frame specified.

Easy application. Assistance phone call was very well handled.

Insurance was expensive but not having it and having an incident would have been MORE expensive. Peace of mind!

Very positive

We submitted a claim after my wife fell ill with a nasty, persistent cough while we were on a cruise.

Our claim process was very smooth and we received reimbursement soon after were returned home. No hassle. No worries.

I had a question pre-departure and emailed Tin Leg customer service. I received an answer promptly, and it was a clear explanation of the answer. This was a very nice change from the travel insurance company I dealt with previously.

Tin leg claims is awful. I will never work with them again. I sent them documentation that they acknowledged receiving via an email and then said on the phone today that they didn't receive the email that they acknowledged receiving. Now they are asking for credit card statements which they never asked for before--I sent all the receipts they asked for. I had to wait two weeks to process and then they send back cryptic emails .
THIS WAS AS BAD AS DEALING WITH HEALTH INSURANCE CLAIMS OR WORSE. I WASTED MY TIME GETTING A POLICY AND SENDING THEM DOCUMENTATION. I SENT DOCUMENTATION TWICE. O
Finally I called them to ask if I could claim a COVID related travel expense and they said yes without mentioning that I needed a doctor's COVID administered test--which I was in no way able to get. If the person on the phone had even mentioned that I would not have wasted my time getting documentation together and sending to them. THIS WAS A HORRIBLE EXPERIENCE.