Reviews, Sales, and Service Ratings for
Tin Leg

The claim process was very easy but also, my claim was simple as it was a paid in full cruise with cancel for any reason with no other travel involved. I received my expected reimburesment in the time frame specified.

We submitted a claim after my wife fell ill with a nasty, persistent cough while we were on a cruise.

Our claim process was very smooth and we received reimbursement soon after were returned home. No hassle. No worries.

Tin leg claims is awful. I will never work with them again. I sent them documentation that they acknowledged receiving via an email and then said on the phone today that they didn't receive the email that they acknowledged receiving. Now they are asking for credit card statements which they never asked for before--I sent all the receipts they asked for. I had to wait two weeks to process and then they send back cryptic emails .
THIS WAS AS BAD AS DEALING WITH HEALTH INSURANCE CLAIMS OR WORSE. I WASTED MY TIME GETTING A POLICY AND SENDING THEM DOCUMENTATION. I SENT DOCUMENTATION TWICE. O
Finally I called them to ask if I could claim a COVID related travel expense and they said yes without mentioning that I needed a doctor's COVID administered test--which I was in no way able to get. If the person on the phone had even mentioned that I would not have wasted my time getting documentation together and sending to them. THIS WAS A HORRIBLE EXPERIENCE.

Their response was pretty fast, my claim was finalized in 2 weeks.

Wife hospitalized in Rome. Tried to call both phone numbers. Could not reach you, because our European phone plan could only reach numbers on Whats app.
Made claim 11 days ago, but still have not been contacted by Robin Assist in claims Dept.
Michelle at Tin Leg was mossy helpful.

Filed claim over week ago but no response to date

Hi Alicia

Thank you for bringing this to our attention. I understand you submitted your claim on 4/1/2024. Your claim is being reviewed. Our team will be in contact with you regarding what information is needed in order to make a determination on your claim.

Thank you for your patience. Please let us know if there is anything else we can assist with.

I am still in the process of my claim being reviewed. My initial experience has been very positive. Slight wait to share my experience and the rep was very helpful and positive. Shortly after the intake I received the checklist of information required to evaluate the claim.

Tin Leg was very slow to respond to my claim and very difficult to deal with. I will not be buying travel insurance from Tin Leg again.