Reviews, Sales, and Service Ratings for
Tin Leg

When a claim is filed I believe that Tin Leg indicated that there would be contact every few days with update/ status of claim this was not the case and we heard nothing until receiving a denial letter in the mail. An appeal has subsequently been submitted shortly after receiving the denial and again no update, status, or acknowledgement has been received.

We couldn't be more pleased with the Tin Leg settlement of our claim!

Taking out the policy was easy and customer service access was good.

HOWEVER, we never made the trip as our cruise plans changed because of a family emergency. We booked another cruise for next year but it was one month beyond the 1 year exchange deadline so we could not transfer the insurance to another trip. So, we lost our money! We usually travel 3-4 times a year and will probably look elsewhere for travel insurance in the future.

A little more communication about the claim would have been useful. Went for long periods without acknowledging the claim or the status of the claim. In the end, it was handled satisfactorily, just wasn't sure what was happening to the claim.

I had a great experience and I would recommend Tin Leg to my family and friends.

Excellent service both pre trip when extending my time in Europe and with the medical claims process after arriving back to U S. I have used this company before and love the service.

Very friendly and calm helpful representatives. We received our payment for our claim in a timely manner. It was easy to file.

I had to go through a long process to finally get my claim resolved. Several people I spoke to, especially Danielle, were very nice, polite, and tried to be helpful. But I was told repeatedly it was under consideration, or was being processed, or they needed more information. In this era of electronic payments, it is sometimes difficult to get receipts. But I was told you needed receipts--even though the statements from Grand Central indicated the date and amount that payments were made. It was at times frustrating. I might hesitate using your company again.

My wife and I needed to see a doctor and obtain medication while on our trip to France. When we returned, we filed a claim to be reimbursed for the medical expenses. We received the form to complete, sent it in, and received reimbursed in a very timely manner. We are impressed with our experience with Tin Leg.

Prior to my trip ! I felt I needed proof of insurance in case I needed medical help! I called just two days before my departure on a Saturday! The answering machine said the office was closed ! I left a message! Someone was working on that Saturday ! E-mailed me a copy of proof of insurance that day! " Great Service! "
All my anxiety was taken care of, and I left the next Monday morning with proof of insurance in hand ! All of this late reaction was my fault ! But ! Your employee went beyond normal customer service to help me !
Also ! I used your insurance on a previous trip were I was hospitalized ! Again ! Your service was Great ! Made me a customer for life ! My travel partner who was also hospitalized at the same time ! Had tons of paper work to prove his claim and, also to satisfy the hospital of payment ! One phone call from the Hospital to your office ! Was all it took ! My bill was paid ! I was notified about a month later that my claim was totally completed ! Thank You ! For Great Service! Richard