Reviews, Sales, and Service Ratings for
AXA Assistance USA

your online applying is not user friendly. Specially amount spend up to time of filling the application. also it rejected me for having paid total amount to the air line & lodging. There are a lot of tours where they require tourist to pay total amount to get discounted. But when I applied for insurance, the robot form rejected me.

The policy addressed all our concerns. The agent I contacted was very helpful in correcting a policy that I bought because the website did NOT have accurate information on whether or not the policy was primary or secondary in coverage.
It was corrected by the agent but you need to review your web page for future use.

I am compiling the paper work to file a claim for trip interruption and medical treatment

We were delayed on our trip due to a mechanical problem in London. We left 1 hr and 45 min. late. We arrived at SFO 20 minutes before our connecting flight departed. The total for my wife and I for hotel and two meals came to $344. Unfortunately it is not yet resolved three weeks after providing documentation. They asked for additional documentation which I had already provided. The additional documentation they wanted had nothing to do with the delay or the cost of the delay.
I resubmitted the documentation for a second time a couple of days ago. Had this been something that was $2-3K I could see wanting everything. But this is a delay. There were no seats available that night for the last leg of our flight so they put us over to a flight at 11:30 a.m. the next day.
So far I am disappointed.

Site was very easy to use. I really liked the ability to compare policies based on factors that were important to me. I have used other sites in the past and Sqaremouth was clearly better.

AXA was able to reimburse me for my missed flight and an extra stay at another hotel that was not part of my original itinerary. I filled out the claim form and mailed it in. However, I did not receive a response either through email or phone. More than 2 weeks elapsed, so I needed to follow up, at which point a customer representative then followed up on the issue. Only then I saw momentum with my case and the reimbursement checks were mailed out to me. And the customer representatives were short and impatient on the phone. I did not have the best experience on the phone with their representatives, but they got the job done at the end of the day.

This is our second time that we buy insurance through you. We did it because we had a good experience and we would do it again.

Because we've used SquareMouth in the past, and have filed claims, we were completely confident with our insurance company choice.

Thank you for a very affordable and comprehensive policy