AXA Assistance USA
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 932 Reviews Since 2015

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    July 27, 2015
    Elizabeth from NJ Verified Squaremouth Customer

    I ordered the insurance but did not receive the confirmation email. Even though I had the policy info from the point of sale I wanted the email to confirm. Ink called the AXA 800 assistance and the rep was very helpful. She confirmed the terms of the policy and determined that I had entered my email address incorrectly. She corrected it and I had the email confirm within a few hours. We never needed the insurance, but it was necessary for us to book the trip. I highly recommend travel insurance peace of mind. Square mouth was a great tool to compare and learn about the options available.

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    71 out of 77 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    July 23, 2015
    Candace from CA Verified Squaremouth Customer

    Overall, it was an easy system to use and the customer service person I spoke with was pleasant and helpful. I liked being able to easily and effectively compare a wide variety of offerings for my insurance needs. I did have to figure out with customer service how to input the application when I did not have a flight component to my trip - i.e., I was travelling by car so didn't have a booking date as such. It would be very helpful if you built a road trip component into your coverage so we could tailor the travel insurance more closely to our needs.

    I would recommend this policy or similar to others in the future.

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    14 out of 19 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    July 18, 2015
    A.C. from TX Verified Squaremouth Customer

    Filed a claim upon return to US. Pending review.

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    11 out of 22 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    May 28, 2015
    Henry from FL Verified Squaremouth Customer

    Before my trip to Europe I had some questions because I was traveling through different countries in Europe. I called the customer service OF AXA Assistance USA and It was a pleasant experience and extremely useful to not only answer my questions but to better protect my trip

    Was this review helpful to you?

    97 out of 116 people found this review helpful

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