0.1% (107) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
614
4 stars
197
3 stars
82
2 stars
44
1 star
63
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
75,504
Since 2015
MONTHLY SALES
571
Average Monthly Sales Since 2015
REVIEWS
1,000
Since 2015
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
1,000 Reviews Since 2015
Customer Reviews for AXA Assistance USA
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I bought 2 policies for the same trip and called to cancel one of the two prior to beginning the trip. Both were with AXA and they said tough luck.
I won't use AXA again.
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6 out of 9 people found this review helpful
Rating 5 out of 5
Policy:
Platinum
Review Received:
November 13, 2023
Alexandra from NJ
Verified Squaremouth Customer
I am waiting for reply from AXA after I sent all documentation pertaining to my claim.
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2 out of 3 people found this review helpful
Rating 1 out of 5
Policy:
Silver
Review Received:
November 8, 2023
Viola from PA
Verified Squaremouth Customer
They wouldn't turnover my insurance for next year. I was late calling in. I think they are a RIP off.
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6 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 31, 2023
Charles from WA
Verified Squaremouth Customer
I contacted COVID while in the Yukon (Canada) and went to the ER in Whitehorse. I was given PRAXLOVID and my case was fortunately light. I submitted my hospital and doctor bills to AXA and an RV park bill for 1 day trip delay. After getting the necessary documentation, AXA made a direct deposit of the US dollar equivalent expenses to my bank. Everything was handled professionally and I have no complaints.
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19 out of 20 people found this review helpful
Rating 5 out of 5
Policy:
Platinum
Review Received:
October 15, 2023
Carol from NY
Verified Squaremouth Customer
I made a slight change to coverage date. They made that easy.
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7 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
Platinum
Review Received:
October 9, 2023
Allison from FL
Verified Squaremouth Customer
It was simple and easy to obtain the insurance I felt confident traveling and having insurance.
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2 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
Gold
Review Received:
October 4, 2023
Steven from WA
Verified Squaremouth Customer
They paid my claim. However the process was slow and the communication was poor.
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17 out of 17 people found this review helpful
Rating 4 out of 5
Policy:
Platinum
Review Received:
September 30, 2023
Thomas from PA
Verified Squaremouth Customer
Our flight was cancelled for 2 days departing for Florence, Italy and then again for 2 days on the return trip to JFK. We lost 2 nights in our Villa. As a group of 4 couples, we are still accumulating and reviewing shared invoices. Obviously, this is not the fault of your company, and I have not interacted with AXA since we returned.
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2 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
Platinum
Review Received:
September 27, 2023
Scott from TX
Verified Squaremouth Customer
We did not use the insurance we purchased, but we had an incident where we might have needed it. It was reassuring to know that we had something to help us out if needed.
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0 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Platinum
Review Received:
September 23, 2023
Richard from MN
Verified Squaremouth Customer
The experience was straight forward when purchasing the policy
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0 out of 1 people found this review helpful