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Rating 5 out of 5Policy:
PlatinumReview Received:
April 29, 2023Davanzati from NJ Verified Squaremouth CustomerWas this review helpful to you?We took a cruise to four countries. Major of the ports of call were in Spain, so the policy only specified Spain (Squaremouth only allows one country to be selected, by the way). I contacted Axa to ensure the policy would cover incidents occurred in other countries as well. The representative was very courteous and informed me that it would cover the period worldwide. Although I expected it would since it was for a cruise, the reassurance did out me at ease.
6 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
April 27, 2023Bernard from NY Verified Squaremouth CustomerThe folks at AXA were very helpful during our emergency & did everything they could to help us get information from the hospital, despite the language problems, & to get us home, safely with a medical escort door to door. . They proved worthy of our confidence throughout our ordeal.
Review Updated: 09/24/2023
AXA was very helpful when my wife was in the hospital in Spain. They then provided transportation for my wife and myself from Spain with an accompanying doctor from door to door.
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I found the claims process very easy and uncomplicated. My only complaint would be the length of time it took for them to reimburse my expenses. I sent in the claim on March 21st & didn't get the check from them until the beginning of September. This was a very difficult time for me as my wife passed away from her illness at the end of July. I understand that insurance companies can't consider people's circumstances but 6 months is just too long to wait for reimbursement. I certainly could have used the money for her funeral.
That being said, I was happy with them overall & bought a policy from them for my time in Spain this coming winter.
Five stars except for the length of the time it took to close the claim.
30 out of 30 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
April 13, 2023Margaret from OH Verified Squaremouth CustomerWas this review helpful to you?I called the AXA 24 hour Assistance line asking for help in locating a hospital in Palermo Italy during our trip because of an acute cardiac problem that I was having. The polite lady answered promptly and then put me on hold during which time I was able to enter an emergency room and had to hang up. She emailed me the response but unfortunately the hospital recommended did not provide 24 hour patient care available and so the information was really not useful as it was Sunday. Fortunately, I did not have a major cardiac event and I was able to get medical care on my own. The care was gratis so I did not have to file a claim.
12 out of 14 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
April 5, 2023TROY from GA Verified Squaremouth CustomerI filed 2 claims, one for health and the other for travel. I have NOT received a claim number for either.
Review Updated: 05/03/2023
In response to questions from AXA I provided very much data to AXA.
However, AXA has not accepted simple facts such as dates and costs for my travel, dates and costs for my hospital stay, and a detailed list for hospital costs
I will provide answers to your questions in your last email in the next few days. Please indicate what is missing.
Troy Story
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19 out of 23 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
April 3, 2023Barbara from NY Verified Squaremouth CustomerWas this review helpful to you?>asy and good. Customer service excellent
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
April 1, 2023Nancy from WI Verified Squaremouth CustomerQuick and easy resolution. No hassles. 100% satisfied
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5 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
March 26, 2023Bill from OR Verified Squaremouth CustomerWas this review helpful to you?Actually our experience was pretty uneventful, we did not need to use your insurance.
1 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
March 23, 2023Jay from TN Verified Squaremouth CustomerWas this review helpful to you?Had one clarification that needed to be made on policy and they took care of it quickly
4 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
March 15, 2023Tien from AL Verified Squaremouth CustomerI have a claim during my trip and it is in the review process. It has been a week and I have not heard anything back from AXA Assistance USA. I am waiting for the reimbursable funding.
Review Updated: 04/16/2023
This is an excellent travel insurance provider and an outstanding customer service. The claiming process is quick and easy. Highly recommend for anyone that are traveling in the country or abroad for peace of mind.
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14 out of 16 people found this review helpful -
Rating 4 out of 5Policy:
GoldReview Received:
March 15, 2023Arthur from NY Verified Squaremouth CustomerWas this review helpful to you?I think claims should be handled in a more timely manner.
10 out of 11 people found this review helpful
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