Reviews, Sales, and Service Ratings for
Generali Global Assistance

During Trip
I did not contact them during my trip

Claim Process
No claim made

During Trip
We did not use

Before Trip
No actual communication or customer service; simply bought the policy online, got confirmation almost immediately. No communication after that.

During Trip
Unable to comment or rate anything in this area - no actual communication or customer service; simply bought the policy online, got confirmation almost immediately. No communication after that.

Claim Process
Unable to comment or rate anything in this area - no actual communication or customer service; simply bought the policy online, got confirmation almost immediately. No communication after that.

During Trip
No reason to address the insurance carrier so these question are not relevant.

Claim Process
Again, no claim so the questions are not relevant.

Before Trip
all OK

During Trip
NA

Claim Process
NA

During Trip
We didn't need it but sure could have!

Before Trip
Even though the service was very good, the insurance form itself was not user-friendly.

During Trip
No need to access the policy

Claim Process
No claim

Before Trip
Very satisfactory

Before Trip
Your material was presented better than ALL of the competitors. It allowed me to compare and choose.

During Trip
I had no occasion to refer to the carrier during my trip.

Claim Process
NONE

Before Trip
We were concerned that we might have to cancel this trip due to recovery time from a knee surgery. It was suggested to us, by the Squaremouth representative, that we purchase CSA travel insurance, as it would best accomodate our situation. We always buy travel insurance, but this was the first time for CSA. As it turned out, the surgery recovery was not a problem, but another issue arose.

During Trip
Our flight to Europe was cancelled due to mechanical problems. We were re-booked and arrived a day late. As a result, we missed a concert for which we had purchased non-refundable tickets. While waiting for our re-booked flight, I called the CSA "hotline". I was told what documentation I would need to provide, and the claim forms were e-mailed to my home computer.

Claim Process
I provided the required documentation, mailed it to CSA, and received an e-mail within a few days saying that the claim was being "investigated". A couple of weeks later, I received a check for the full amount of the claim.