Reviews, Sales, and Service Ratings for
Generali Global Assistance

During Trip
never took this trip :(

Claim Process
very good service.

During Trip
You called about a clain-we lost our carkeys and had to call a lock service)--the CSA spokesperson said--i will send you the claim form but I dont think you r covered. Well i didnt believe her--sent in the claim form and got my full $ amount back--$206--another example of an insurance company trying to get out of a claim--guess thats the norm for sleezeball insurance industry

During Trip
I had no need to contact anyone.

Claim Process
I did not have a claim this trip, but had this policy for my trip last year and the year before. I did have a claim both times and it was paid quickly and easily.

Before Trip
Customer service agent courteous and knowledgeable

During Trip
Did not have to use any of the above services, trip went smoothly. It was comforting to know that the insurance was there if we needed it

Claim Process
Fortuneately for us we did not have to file a claim., therefore have no comments on the above questions

Before Trip
no problems

During Trip
none

Claim Process
no issues

Before Trip
The transaction process was ssmooth and efficient. I had nio additional information. The information and service provided was exactly what was needed and requested.

During Trip
I did not use any of the contact help during the trip as those were not needed.

Claim Process
I had no claim.

During Trip
I called the concierge on the 7th day of my trip to put the wheels in motion to go home early as I had some sort of stomach bug and could no longer enjoy myself.
I did not feel so ill that it was what you would call an emergency but I was concerned about slipping into that state if I didn't get home ASAP.
What I wanted was to be told that all I had to do was see a doctor and have him confirm my illness and that the wheels would be put into motion to get me home sooner. The thing is that I had flown first class and would require going home the same.
I was told that after the medical report was submitted that the medical overseers would determine what method was suitable for me to travel home in. Not what I wanted to hear and it was going to drag out. To make it all more distasteful I was told that I would be emailed the proper forms which would then have to be faxed back at your fax number when filled out. A lot of work for a sick person in a foreign country that doesn't want to leave their room.
To top it off none of the attachments would open anyway.
And the woman on the phone with me would have hung up without getting my hotel phone# and room# had I not suggested that she might want it.

I got on the phone with the airline myself and switched flights to depart on the 23rd. No big deal.
I forfeited three nights of prepaid hotel and other prepaid amenities.
The next day a woman called from the European branch to see if I had recovered or what. I did appreciate that at least someone checked up on me.
All in all, it was way too much put back on me to take advantage of my insurance.
I think what you offer is probably great for true emergencies but for a situation like mine it was a poor quality experience.
I do understand requiring a doctors' report but it shouldn't have to be on your specific report form that I have to be bothered getting printed etc.
So, there you have it. I got home on the evening of the 23rd, two weeks ago today. I finished my last dose of antibiotics today and am hoping whatever this thing was is gone!

During Trip
I did not have to access it during the trip.

Claim Process
I did not file a claim.

Before Trip
Everyone on the phone was very helpful and knowledgeable.

During Trip
Had no need to use policy during trip.

During Trip
Fortunately we did not need to test the service by making a claim.

Claim Process
We did not make a claim.