I submitted a claim over 3 months ago and I haven't been reimbursed yet or any correspondence outside of the email saying that the processing would be delayed (that was in December. Today is the last day of February). I'm starting to regret the fact that I renewed the policy for my sons.
To be candid, the provider wasn't very response went I sent in my claim. The amount of time it took for the claim to be reviewed was too long. I felt I was the one always chasing after them and there was a lack of a comprehensive response or a follow-up to let me know where my claim was in the process. I just gave up on you all. I travel a/o work abroad often enough and my expat friends and I always exchange information on what's the best travel insurance. Sadly, I will not be able to recommend Squaremouth.
Called with questions about anti-malaria treatment - agent was rude and not very helpful.
Tried calling for hours, and was always a busy signal. No other way to get through to them.
I had an accident. Emailed You and still waiting response.
I had an accident. Emailed You and still waiting response.
I was frustrated by the lack of clarity on what I could claim regarding loss of luggage. It was not very clear whether it covered theft of baggage during the trip, so I felt that was misleading.
I wrote a few emails to them and they never responded. I wonder what would happen if I had to file a claim.
I’m very sorry to hear of your poor experience. Can you please advise to which email address you attempted to communicate with HCCMIS? Are there any questions I can help answer at this time?
We purchased the policy in last Sept. There was an accident occurred shortly after so we called HCC for pre-approval. The staff on-call adviced us to go to a nearby in-network provider, and informed us policy should cover. However, the staff failed to reveal important details: accident occurred too soon may be declined, otherwise we as a customer would try avoid X-ray-s if possible.
Today after trip ended, we called the HCC and they told us they decline this because accident happened too soon since purchase the policy. The customer support (Jeff) just simply stressed the point that "accident happened too soon," without showing any sympathy that we could have avoided this if HCC informed us up-front at our pre-approval stage.
This is not responsible for customer if pre-approval department and claim handling department do not talk to each other: one keeps making promises, the other rejects afterwards.
And I searched this HCC through Squaremouth. I think I did another provider last year through Squaremouth and experience was good. It is unfortunate that Squaremouth disappoint us this time.
Thank you for posting a review.
We apologize for your negative experience.
A member from our Zero Complaint Team will follow up with you to discuss further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
Mexican hospital would not accept direct-bill and had never heard of HCC, despite being listed as a direct-bill hospital. HCC has not paid claim almost 3 months after the date of service, when all docs were submitted within a week of service. HCC has indicated that they will not pay emergency claim. I would not recommend this company.
Thank you for making us aware of your experience.
A member of our Zero Complaint Team will contact you by the end of the business day tomorrow.
Please contact us with any questions. We are delighted to help and can be reached at 800-240-0369.
We appreciate you taking the time to submit a review.
When I called for assistance on more than one occasion, I was told that the system was down so I could not be helped.
It took several attempts using Live Chat and email to get appropriate instructions for submitting an electronic claim.
I am still unsure whether I need to submit a claim form in cases where the doctor/doctor's representative submits a claim to you directly.
I do appreciate the facility of travel insurance.
We apologize for the trouble you had in contacting our Customer Service Team. Our system was down temporarily for maintenance but it is now available. You may dial 1-800-605-2282 to reach us anytime or email us at firstname.lastname@example.org. To address your question regarding claims forms, you must complete a claims form for each diagnosis received. If there are subsequent visits to the medical provider to treat a condition for which you have already completed a claims form, it is not required for you to complete another claims form when the facility bills us. Thank you and please contact us should you have any other questions.
United Airlines had a problem and could not deliver. I could not get to my destination as needed and cancelled the trip. I cancelled my insurance by email at the same time and received a full refund.
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