Sales & Service Data

TOTAL SALES
10,686
Since 2008
MONTHLY SALES
136
Average Monthly Sales Since 2008
REVIEWS
187
Since 2008
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,686
policies sold

0.3%
negative reviews

0.3% (28) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    111
  • 4 stars
    38
  • 3 stars
    10
  • 2 stars
    3
  • 1 stars
    5
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.48/5

HCC Medical Insurance Services Reviews


  • Overall Rating 2 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    I submitted a claim over 3 months ago and I haven't been reimbursed yet or any correspondence outside of the email saying that the processing would be delayed (that was in December. Today is the last day of February). I'm starting to regret the fact that I renewed the policy for my sons.

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    56 out of 58 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    To be candid, the provider wasn't very response went I sent in my claim. The amount of time it took for the claim to be reviewed was too long. I felt I was the one always chasing after them and there was a lack of a comprehensive response or a follow-up to let me know where my claim was in the process. I just gave up on you all. I travel a/o work abroad often enough and my expat friends and I always exchange information on what's the best travel insurance. Sadly, I will not be able to recommend Squaremouth.

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    58 out of 61 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Called with questions about anti-malaria treatment - agent was rude and not very helpful.

    During Trip
    Tried calling for hours, and was always a busy signal. No other way to get through to them.

    Was this review helpful to you?

    32 out of 33 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I had an accident. Emailed You and still waiting response.

    Claim Process
    I had an accident. Emailed You and still waiting response.

    Was this review helpful to you?

    34 out of 36 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I was frustrated by the lack of clarity on what I could claim regarding loss of luggage. It was not very clear whether it covered theft of baggage during the trip, so I felt that was misleading.

    Was this review helpful to you?

    16 out of 18 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    I wrote a few emails to them and they never responded. I wonder what would happen if I had to file a claim.

    Response From:
    HCC Medical Insurance Services
    HCC Medical Insurance Services:
    Juan Mas
    Response Received:

    I’m very sorry to hear of your poor experience. Can you please advise to which email address you attempted to communicate with HCCMIS? Are there any questions I can help answer at this time?

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    11 out of 12 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    From: Verified Squaremouth Customer

    When I called for assistance on more than one occasion, I was told that the system was down so I could not be helped.

    It took several attempts using Live Chat and email to get appropriate instructions for submitting an electronic claim.

    I am still unsure whether I need to submit a claim form in cases where the doctor/doctor's representative submits a claim to you directly.

    I do appreciate the facility of travel insurance.

    Response From:
    HCC Medical Insurance Services
    HCC Medical Insurance Services:
    Juan Mas
    Response Received:

    We apologize for the trouble you had in contacting our Customer Service Team. Our system was down temporarily for maintenance but it is now available. You may dial 1-800-605-2282 to reach us anytime or email us at service@hccmis.com. To address your question regarding claims forms, you must complete a claims form for each diagnosis received. If there are subsequent visits to the medical provider to treat a condition for which you have already completed a claims form, it is not required for you to complete another claims form when the facility bills us. Thank you and please contact us should you have any other questions.

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    5 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I needed a clinic/hospital that carried the rabies vaccine. I was sent a list, made many difficult skype calls, and could not find a facility on their list who had the rabies vaccine. I finally a hospital that wasn't on their list. The insurance called the hospital to set up getting billed directly but the hospital required me to pay up front and then bill the insurance.

    Claim Process
    The rat bite injury occurred 25 February 2013. I just now got back to the U.S. and filed a claim with the insurance today. Thus, I can't yet rate current customer service questions.

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    9 out of 13 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    United Airlines had a problem and could not deliver. I could not get to my destination as needed and cancelled the trip. I cancelled my insurance by email at the same time and received a full refund.

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    8 out of 12 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Customer service is great, simple, and straight to the point. My questions were clarified quickly and without delay.

    However, do please note to kindly remind customer staff members to MUTE or MONITOR incoming calls first. When placing a call and getting my notes ready, the automated machine did not place me on HOLD and sent me directly to a customer service representative......during a personal conversation with another employee. I over heard the conversation for 2 to 3 minutes while getting my notes ready wondering if it was a machine or how to properly interrupt the conversation.

    No harm done. We all make mistakes. Just kindly remind customer service representatives to treat all work stations as "Hot Mikes."

    Thank You.

    Was this review helpful to you?

    4 out of 8 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

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