Sales & Service Data

TOTAL SALES
10,851
Since 2008
MONTHLY SALES
142
Average Monthly Sales Since 2008
REVIEWS
188
Since 2008
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,851
policies sold

0.3%
negative reviews

0.3% (28) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    112
  • 4 stars
    38
  • 3 stars
    10
  • 2 stars
    3
  • 1 stars
    5
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

HCC Medical Insurance Services Reviews


  • Overall Rating 2 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    I submitted a claim over 3 months ago and I haven't been reimbursed yet or any correspondence outside of the email saying that the processing would be delayed (that was in December. Today is the last day of February). I'm starting to regret the fact that I renewed the policy for my sons.

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    66 out of 68 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    To be candid, the provider wasn't very response went I sent in my claim. The amount of time it took for the claim to be reviewed was too long. I felt I was the one always chasing after them and there was a lack of a comprehensive response or a follow-up to let me know where my claim was in the process. I just gave up on you all. I travel a/o work abroad often enough and my expat friends and I always exchange information on what's the best travel insurance. Sadly, I will not be able to recommend Squaremouth.

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    61 out of 64 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Called with questions about anti-malaria treatment - agent was rude and not very helpful.

    During Trip
    Tried calling for hours, and was always a busy signal. No other way to get through to them.

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    33 out of 34 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I had an accident. Emailed You and still waiting response.

    Claim Process
    I had an accident. Emailed You and still waiting response.

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    36 out of 39 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I was frustrated by the lack of clarity on what I could claim regarding loss of luggage. It was not very clear whether it covered theft of baggage during the trip, so I felt that was misleading.

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    16 out of 18 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    I wrote a few emails to them and they never responded. I wonder what would happen if I had to file a claim.

    Response From:
    HCC Medical Insurance Services
    HCC Medical Insurance Services:
    Juan Mas
    Response Received:

    I’m very sorry to hear of your poor experience. Can you please advise to which email address you attempted to communicate with HCCMIS? Are there any questions I can help answer at this time?

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    11 out of 13 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    From: Verified Squaremouth Customer

    We purchased the policy in last Sept. There was an accident occurred shortly after so we called HCC for pre-approval. The staff on-call adviced us to go to a nearby in-network provider, and informed us policy should cover. However, the staff failed to reveal important details: accident occurred too soon may be declined, otherwise we as a customer would try avoid X-ray-s if possible.

    Today after trip ended, we called the HCC and they told us they decline this because accident happened too soon since purchase the policy. The customer support (Jeff) just simply stressed the point that "accident happened too soon," without showing any sympathy that we could have avoided this if HCC informed us up-front at our pre-approval stage.

    This is not responsible for customer if pre-approval department and claim handling department do not talk to each other: one keeps making promises, the other rejects afterwards.

    And I searched this HCC through Squaremouth. I think I did another provider last year through Squaremouth and experience was good. It is unfortunate that Squaremouth disappoint us this time.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    April 12, 2016

    Thank you for posting a review.

    We apologize for your negative experience.

    A member from our Zero Complaint Team will follow up with you to discuss further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Thank you.

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    5 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Mexican hospital would not accept direct-bill and had never heard of HCC, despite being listed as a direct-bill hospital. HCC has not paid claim almost 3 months after the date of service, when all docs were submitted within a week of service. HCC has indicated that they will not pay emergency claim. I would not recommend this company.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    February 25, 2016

    Thank you for making us aware of your experience.

    A member of our Zero Complaint Team will contact you by the end of the business day tomorrow.

    Please contact us with any questions. We are delighted to help and can be reached at 800-240-0369.

    We appreciate you taking the time to submit a review.

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    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    From: Verified Squaremouth Customer

    When I called for assistance on more than one occasion, I was told that the system was down so I could not be helped.

    It took several attempts using Live Chat and email to get appropriate instructions for submitting an electronic claim.

    I am still unsure whether I need to submit a claim form in cases where the doctor/doctor's representative submits a claim to you directly.

    I do appreciate the facility of travel insurance.

    Response From:
    HCC Medical Insurance Services
    HCC Medical Insurance Services:
    Juan Mas
    Response Received:

    We apologize for the trouble you had in contacting our Customer Service Team. Our system was down temporarily for maintenance but it is now available. You may dial 1-800-605-2282 to reach us anytime or email us at service@hccmis.com. To address your question regarding claims forms, you must complete a claims form for each diagnosis received. If there are subsequent visits to the medical provider to treat a condition for which you have already completed a claims form, it is not required for you to complete another claims form when the facility bills us. Thank you and please contact us should you have any other questions.

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    5 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    United Airlines had a problem and could not deliver. I could not get to my destination as needed and cancelled the trip. I cancelled my insurance by email at the same time and received a full refund.

    Was this review helpful to you?

    9 out of 13 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

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Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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