Sales & Service Data

TOTAL SALES
10,235
Since 2008
MONTHLY SALES
125
Average Monthly Sales Since 2008
REVIEWS
183
Since 2008
Overall Rating
4.49 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,235
policies sold

0.3%
negative reviews

0.3% (27) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    110
  • 4 stars
    38
  • 3 stars
    8
  • 2 stars
    3
  • 1 stars
    4
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

HCC Medical Insurance Services Reviews


  • Overall Rating 2 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    I submitted a claim over 3 months ago and I haven't been reimbursed yet or any correspondence outside of the email saying that the processing would be delayed (that was in December. Today is the last day of February). I'm starting to regret the fact that I renewed the policy for my sons.

    Was this review helpful to you?

    45 out of 47 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    To be candid, the provider wasn't very response went I sent in my claim. The amount of time it took for the claim to be reviewed was too long. I felt I was the one always chasing after them and there was a lack of a comprehensive response or a follow-up to let me know where my claim was in the process. I just gave up on you all. I travel a/o work abroad often enough and my expat friends and I always exchange information on what's the best travel insurance. Sadly, I will not be able to recommend Squaremouth.

    Was this review helpful to you?

    54 out of 57 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Called with questions about anti-malaria treatment - agent was rude and not very helpful.

    During Trip
    Tried calling for hours, and was always a busy signal. No other way to get through to them.

    Was this review helpful to you?

    30 out of 31 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I had an accident. Emailed You and still waiting response.

    Claim Process
    I had an accident. Emailed You and still waiting response.

    Was this review helpful to you?

    31 out of 33 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I was frustrated by the lack of clarity on what I could claim regarding loss of luggage. It was not very clear whether it covered theft of baggage during the trip, so I felt that was misleading.

    Was this review helpful to you?

    15 out of 17 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    I wrote a few emails to them and they never responded. I wonder what would happen if I had to file a claim.

    Response From:
    HCC Medical Insurance Services
    HCC Medical Insurance Services:
    Juan Mas
    Response Received:

    I’m very sorry to hear of your poor experience. Can you please advise to which email address you attempted to communicate with HCCMIS? Are there any questions I can help answer at this time?

    Was this review helpful to you?

    9 out of 10 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    From: Verified Squaremouth Customer

    When I called for assistance on more than one occasion, I was told that the system was down so I could not be helped.

    It took several attempts using Live Chat and email to get appropriate instructions for submitting an electronic claim.

    I am still unsure whether I need to submit a claim form in cases where the doctor/doctor's representative submits a claim to you directly.

    I do appreciate the facility of travel insurance.

    Response From:
    HCC Medical Insurance Services
    HCC Medical Insurance Services:
    Juan Mas
    Response Received:

    We apologize for the trouble you had in contacting our Customer Service Team. Our system was down temporarily for maintenance but it is now available. You may dial 1-800-605-2282 to reach us anytime or email us at service@hccmis.com. To address your question regarding claims forms, you must complete a claims form for each diagnosis received. If there are subsequent visits to the medical provider to treat a condition for which you have already completed a claims form, it is not required for you to complete another claims form when the facility bills us. Thank you and please contact us should you have any other questions.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I needed a clinic/hospital that carried the rabies vaccine. I was sent a list, made many difficult skype calls, and could not find a facility on their list who had the rabies vaccine. I finally a hospital that wasn't on their list. The insurance called the hospital to set up getting billed directly but the hospital required me to pay up front and then bill the insurance.

    Claim Process
    The rat bite injury occurred 25 February 2013. I just now got back to the U.S. and filed a claim with the insurance today. Thus, I can't yet rate current customer service questions.

    Was this review helpful to you?

    9 out of 12 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Provided the coverage I needed while I was in canada. I will use for my next trip.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    United Airlines had a problem and could not deliver. I could not get to my destination as needed and cancelled the trip. I cancelled my insurance by email at the same time and received a full refund.

    Was this review helpful to you?

    5 out of 8 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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