Reviews, Sales and Service Ratings for HCC Medical Insurance Services

HCC Medical Insurance Services Sales & Service Data

Total Sales
8,807
since 2008
Monthly Sales
153
average monthly sales since 2008
Reviews
167
reviews since 2008
Overall Rating
4.52 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.52/5
RoamRight
4.49/5
average on squaremouth 13,626 policies sold - 264 average monthly sales over last 3 months - 14,372 reviews - overall rating 4.45 out of 5

HCC Medical Insurance Services Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.52

average on squaremouth 4.45 out of 5

8,807 policies sold
0.3% negative reviews

0.3% (26) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    102
  • 4 star
    32
  • 3 star
    7
  • 2 star
    3
  • 1 star
    3
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    To be candid, the provider wasn't very response went I sent in my claim. The amount of time it took for the claim to be reviewed was too long. I felt I was the one always chasing after them and there was a lack of a comprehensive response or a follow-up to let me know where my claim was in the process. I just gave up on you all. I travel a/o work abroad often enough and my expat friends and I always exchange information on what's the best travel insurance. Sadly, I will not be able to recommend Squaremouth.

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    16 out of 17 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas America incl US
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    During Trip
    I had an accident. Emailed You and still waiting response.

    Claim Process
    I had an accident. Emailed You and still waiting response.

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    16 out of 17 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Claim Process
    I submitted a claim over 3 months ago and I haven't been reimbursed yet or any correspondence outside of the email saying that the processing would be delayed (that was in December. Today is the last day of February). I'm starting to regret the fact that I renewed the policy for my sons.

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    9 out of 9 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    Called with questions about anti-malaria treatment - agent was rude and not very helpful.

    During Trip
    Tried calling for hours, and was always a busy signal. No other way to get through to them.

    Was this review helpful to you?
    7 out of 7 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    During Trip
    I needed a clinic/hospital that carried the rabies vaccine. I was sent a list, made many difficult skype calls, and could not find a facility on their list who had the rabies vaccine. I finally a hospital that wasn't on their list. The insurance called the hospital to set up getting billed directly but the hospital required me to pay up front and then bill the insurance.

    Claim Process
    The rat bite injury occurred 25 February 2013. I just now got back to the U.S. and filed a claim with the insurance today. Thus, I can't yet rate current customer service questions.

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    4 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    United Airlines had a problem and could not deliver. I could not get to my destination as needed and cancelled the trip. I cancelled my insurance by email at the same time and received a full refund.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    During Trip
    I was frustrated by the lack of clarity on what I could claim regarding loss of luggage. It was not very clear whether it covered theft of baggage during the trip, so I felt that was misleading.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    I never needed to contact the insurance carrier during my trip so I cannot comment

    Claim Process
    I did not make any claims

    Was this review helpful to you?
    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    na

    Claim Process
    na

    Was this review helpful to you?
    1 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Customer service is great, simple, and straight to the point. My questions were clarified quickly and without delay.

    However, do please note to kindly remind customer staff members to MUTE or MONITOR incoming calls first. When placing a call and getting my notes ready, the automated machine did not place me on HOLD and sent me directly to a customer service representative......during a personal conversation with another employee. I over heard the conversation for 2 to 3 minutes while getting my notes ready wondering if it was a machine or how to properly interrupt the conversation.

    No harm done. We all make mistakes. Just kindly remind customer service representatives to treat all work stations as "Hot Mikes."

    Thank You.

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    0 out of 0 people found this review helpful