0.1% (40) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
276
4 stars
103
3 stars
42
2 stars
21
1 star
19
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
65,783
Since 2008
MONTHLY SALES
397
Average Monthly Sales Since 2008
REVIEWS
481
Since 2008
Overall Rating
4.25 out of 5
Overall Rating 4.25 out of 5
481 Reviews Since 2008
Customer Reviews for WorldTrips
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Their website is not accessible for the purposes of filing a claim.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Atlas Journey Preferred
Review Received:
August 17, 2024
PJ from PA
Verified Squaremouth Customer
Buying the appropriate ingredients was easy. I had one tiny glitch due to my own mistake and the customer service agent fixed it for me.
I would purchase again.
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
Atlas Journey Economy
Review Received:
August 15, 2024
Kae from FL
Verified Squaremouth Customer
I had trouble initially submitting the claim information as the “canned” responses didn’t fit my type of claim. I would have preferred to attach multiple documents on the first attempt. In the end, it all worked out but took a while.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Atlas Journey Economy
Review Received:
August 13, 2024
Old Man from GA
Verified Squaremouth Customer
I was hospitalized with pneumonia while on a trip to Europe. The day before my release from the hospital I was told by WorldTrips that they were expecting the hospital invoice and had their insurance agent prepared to pay the bill. On discharge day the hospital sent the final invoice early in the morning. WorldTrips was unable to pay or even guarantee payment and I was required to use my credit card to satisfy the hospital.
Response From:
WorldTrips:
Julie Biedenharn
Response Received:
August 15, 2024
We sincerely apologize for your experience, especially during a time that is already stressful. We have reviewed your case and one of our Managers will be reaching out directly to you. Best, WorldTrips team
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5 out of 6 people found this review helpful
Rating 3 out of 5
Policy:
Atlas International excl US
Review Received:
August 13, 2024
JoJo from NC
Verified Squaremouth Customer
Very disappointed. This policy was for my son who was traveling to Brazil. His return flight left on Aug 6 but it was over night and his arrival back in the US was Aug 7. I was asked his return flight date which I put as Aug 6. However when I realized that he would not arrive until Aug 7 I asked customer service to extend his policy 1 day to cover his return flight until he arrived in the US. They made me pay for an extension which cost $4 plus $5 service fee. That is ridiculous. If your purchase process would have made clear that I needed to add 1 extra day for a 2 day return trip I would have saved $9. Not acceptable. Not to mention charging a service fee that is more than the cost of the extension. Very disappointed.
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2 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Atlas International excl US
Review Received:
August 12, 2024
Ruslan from Moldova
Verified Squaremouth Customer
It was difficult to find how to file a claim. After you figure it out, you need to register on a different site to file a claim. The form has plenty of fields asking for a lot of details.
I tried to fill the form in a couple of times on the site. Both times, I got an error closer to the end of the form. Probably, it was a session timeout error. The worst thing is that you have to fill all fields in again from the very beginning. I gave up.
Was this review helpful to you?
4 out of 4 people found this review helpful
Rating 4 out of 5
Policy:
Atlas Journey Premier
Review Received:
August 11, 2024
Tammy from AR
Verified Squaremouth Customer
Great customer service.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 1 out of 5
Policy:
Atlas International excl US
Review Received:
August 7, 2024
Rosdiana from Indonesia
Verified Squaremouth Customer
I submitted my claim on July 28, 2024, for medical claim from June 18, 2024, as this is when I received the invoice. I was emailed August 18, 2024, to send more documents, which I sent immediately. It's now 40 days since I filed my claim and nothing. This is absolutely ridiculous. I have read only about Manulife and Allianz paying benefits 5 days after a claim is filed. I will not forget about this and will continue to purse if I do not hear back in the next 3 days.
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5 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Atlas Journey Preferred
Review Received:
August 2, 2024
Brian from NC
Verified Squaremouth Customer
Submitted a claim for a doctor visit while in Ireland and I received payment about 2 weeks later.
Was this review helpful to you?
4 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Atlas Journey Preferred
Review Received:
August 2, 2024
Tom from OH
Verified Squaremouth Customer
Easy and speedy
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1 out of 1 people found this review helpful