WorldTrips
Overall Rating 4.25 out of 5
Overall Rating 4.25 out of 5 481 Reviews Since 2008

  • Rating 3 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    August 28, 2024
    Benjamin from OH Verified Squaremouth Customer

    Their website is not accessible for the purposes of filing a claim.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    August 17, 2024
    PJ from PA Verified Squaremouth Customer

    Buying the appropriate ingredients was easy. I had one tiny glitch due to my own mistake and the customer service agent fixed it for me.
    I would purchase again.

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    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Atlas Journey Economy
    Review Received:
    August 15, 2024
    Kae from FL Verified Squaremouth Customer

    I had trouble initially submitting the claim information as the “canned” responses didn’t fit my type of claim. I would have preferred to attach multiple documents on the first attempt. In the end, it all worked out but took a while.

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    0 out of 0 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Atlas Journey Economy
    Review Received:
    August 13, 2024
    Old Man from GA Verified Squaremouth Customer

    I was hospitalized with pneumonia while on a trip to Europe. The day before my release from the hospital I was told by WorldTrips that they were expecting the hospital invoice and had their insurance agent prepared to pay the bill. On discharge day the hospital sent the final invoice early in the morning. WorldTrips was unable to pay or even guarantee payment and I was required to use my credit card to satisfy the hospital.

    Response From:
    WorldTrips
    WorldTrips:
    Julie Biedenharn
    Response Received:
    August 15, 2024

    We sincerely apologize for your experience, especially during a time that is already stressful. We have reviewed your case and one of our Managers will be reaching out directly to you. Best, WorldTrips team

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    5 out of 6 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    August 13, 2024
    JoJo from NC Verified Squaremouth Customer

    Very disappointed. This policy was for my son who was traveling to Brazil. His return flight left on Aug 6 but it was over night and his arrival back in the US was Aug 7. I was asked his return flight date which I put as Aug 6. However when I realized that he would not arrive until Aug 7 I asked customer service to extend his policy 1 day to cover his return flight until he arrived in the US. They made me pay for an extension which cost $4 plus $5 service fee. That is ridiculous. If your purchase process would have made clear that I needed to add 1 extra day for a 2 day return trip I would have saved $9. Not acceptable. Not to mention charging a service fee that is more than the cost of the extension. Very disappointed.

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    2 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    August 12, 2024
    Ruslan from Moldova Verified Squaremouth Customer

    It was difficult to find how to file a claim. After you figure it out, you need to register on a different site to file a claim. The form has plenty of fields asking for a lot of details.
    I tried to fill the form in a couple of times on the site. Both times, I got an error closer to the end of the form. Probably, it was a session timeout error. The worst thing is that you have to fill all fields in again from the very beginning. I gave up.

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    4 out of 4 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Atlas Journey Premier
    Review Received:
    August 11, 2024
    Tammy from AR Verified Squaremouth Customer

    Great customer service.

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    1 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    August 7, 2024
    Rosdiana from Indonesia Verified Squaremouth Customer

    I submitted my claim on July 28, 2024, for medical claim from June 18, 2024, as this is when I received the invoice. I was emailed August 18, 2024, to send more documents, which I sent immediately. It's now 40 days since I filed my claim and nothing. This is absolutely ridiculous. I have read only about Manulife and Allianz paying benefits 5 days after a claim is filed. I will not forget about this and will continue to purse if I do not hear back in the next 3 days.

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    August 2, 2024
    Brian from NC Verified Squaremouth Customer

    Submitted a claim for a doctor visit while in Ireland and I received payment about 2 weeks later.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    August 2, 2024
    Tom from OH Verified Squaremouth Customer

    Easy and speedy

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    1 out of 1 people found this review helpful