It would be nice if the card & paperwork arrived before the trip toherwise great service.
Great customer service! Since I am pregnant and was looking for an insurance that covers pregnancy up to 26 weeks, I wanted to clear out which coverages were available to pregnant woman and where I should be paying attention when choosing an insurance. I only contacted by email, but the replies were always quick with exact details.
We were happy with this insurance provider and plan. However we had no reason during the trip or after to contact the provider. Price was good and coverage was what we wanted.
Thankfully, I didn't need to use it.
it was a great experience with SquareMouth, A++++++++++++++
I never needed to contact the insurance carrier during my trip so I cannot comment
I did not make any claims
After I purchased the policy, there was a disclaimer about payments to residents of California. This was not indicated AT ALL in the policy description prior to purchase. I had to call customer service and the person explained that if the underwriter went bankrupt, HCC would not be liable to pay claims in CA. An unlikely event, but something that should have been disclosed in the description of the policy. I would have probably purchased a different policy had I known.
So far a good experience. However, the reviews I read for HCC are discouraging. I have only seen negative reviews for their claims processing.
Inadequate agreements for pre-paid claims in China. Purchased insurance thinking that there were agreements in place rather than the medical department trying to negotiate with the medical facility to accept payment. Otherwise insurance company tried to be responsive. It was a bit confusing trying to get to the medical department as the various people trying to help did not have the information at hand.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
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Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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