WorldTrips Travel Insurance Reviews
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Overview
WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.
See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
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“WorldTrips policy: Atlas Journey Preferred
Provided information not required to process the claim but did in any case. It has been well over 30 days since the claim was submitted and the information provided, yet no update nor any payment.
David from CAReview Received: May 7, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsThank you for taking the time to share your feedback. We’re sorry to hear that you had difficulty with our claims process, and we appreciate your patience. Please note that it can take 30-45 days after all required documents have been received for a claim to be processed. Once the claim is finalized, an Explanation of Benefits will be sent showing the outcome of the claim. You can always use the Member Portal to stay up-to-date on claim processing status. If you have any further questions, please do not hesitate to reach out to our customer service team at (866) 400-6090 for those within the U.S. or +1 (603) 328-6387 for those outside of the U.S. Thank you.
“WorldTrips policy: Atlas Journey EconomyI purchased the travel insurance to cover a short vacation stay at a high-end at a "luxury" inn in the United States that required full pre-payment of the lodging cost...a few thousand dollars. Deposit was made on January 24, 2026, for a trip to be taken in late April. I purchased the World Trips insurance a short time later. On March 12th I learned from the Inn that they had had experienced a severe fire; our reservation was cancelled and a full refund of the deposit issued. I contacted World Trips in hopes of having some kind of refund from the amount I paid for the insurance which was a few hundred dollars. My first call was to a customer service number provided online by World Trips. That representative was easy to reach, very professional and seemed knowledgeable but I learned from the Rep that I needed to send an email to a different customer service department making sure that they understood that I would not be filing any claim through this policy, and request that the policy be extended. I was hoping for an additional 2 -3 months to the term as a different trip would be planned. I followed the instructions and sent the email. I never received a response. I tried to contact that department by phone, and no one answered the calls. I gave up and cannot recommend this company for travel insurance.
Susan from NYReview Received: May 7, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsThank you for taking the time to share your experience. We are sorry to hear that your vacation was cancelled, and that you had difficulty contacting us. We would love to hear more about your experience. Please email us at reviews@worldtrips.com so that we can look into this further. For assistance regarding your policy, please call our customer service at (866) 400-6090 for those within the U.S. or +1 (603) 328-6387 for those outside of the U.S. Thank you.
“WorldTrips policy: Atlas Premium International excl USI have found the quality of service helping me select a travel insurance policy varies from good to excellent. This past time was good. Had to inquire as to attributes of policy rather than just be told them.
Robert from MIReview Received: May 6, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello Robert. Thank you for taking the time to write a review. We’re glad that you had a good experience with us; we appreciate your feedback and have passed this on to our team. We hope that in the future, your experience with us will be excellent again! Thank you for choosing WorldTrips.
“WorldTrips policy: Atlas Journey PreferredMy trip was cancelled . I tried to receive my money back so I files a claim. The claim was denied because the reason for the cancellation had to do with a war conflict. Apparently this was written in the small letters. Then, I asked for a refund of the policy I didn’t use. This was denied too, because, they say, I already used it by completing a claim.
Everything was about one month prior to the trip.
I feel disappointed and upset.Jose from WAReview Received: April 21, 2026Was this review helpful?0 out of 1 people found this review helpfulResponse from WorldTripsHello Jose. We are sorry to hear that your experience with us was not what you expected, and we understand your disappointment. We can assure you that all claims are handled fairly, according to the policy documents; we always recommend that you read the policy documents before purchasing. We apologize for the inconvenience this may have caused. If you have any further questions, please contact our customer service at (866) 400-6090 for those within the U.S. or +1 (603) 328-6387 for those outside of the U.S. Thank you.
“WorldTrips policy: ExploreI travel to Jaco, Costa Rica, for 5 months plus every year. I was in an accident and transported to the MMI clinic in Jaco. After repairing injuries, testing, and observation, I was transported to CIMA hospital in San Jose, Costa Rica, for treatment. Unfortunately, my health insurance card was still at my home in Jaco. To be admitted, they asked for a credit card to proceed. Once my health insurance card arrived, all information and billing have been sent to Squaremouth Insurance. They are working hard to reimburse me.
Denis from MEReview Received: April 16, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from WorldTripsHello Denis. We are very sorry to hear that you were in an accident while in Costa Rica, and we wish you a swift and full recovery. We appreciate you taking the time to share your experience. Thank you for choosing WorldTrips.
“WorldTrips policy: Atlas Journey PreferredCustomer service helped me see my options clearly
Kristin from NYReview Received: April 16, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello Kristin. Thank you for leaving us a review. We are happy to hear that our customer service team was able to help you understand the options available for your coverage! Thank you for choosing WorldTrips.
“WorldTrips policy: EscapeFiled a claim on March 11 due to my husband being hospitalized with sepsis. Trip was to start 3/27, and MD said NO travel.
Sent all requested documents to World Trips through the portal. Got 2 more requests for information that had not been on the list, and for some that i already sent! Called them 4/9, almost one month after filing claim, and was told it is still under review. This process seems disorganized and extremely slow.David Deitch from VTReview Received: April 10, 2026Was this review helpful?4 out of 4 people found this review helpfulResponse from WorldTripsHello David. We are sorry to hear that you were hospitalized and we sincerely hope you are feeling better. We take your feedback seriously; we apologize for any inconvenience caused by our claims process. Please note that it can take 30-45 business days to process a claim after all requested documents are provided. Once the claim is finalized, you will be sent an Explanation of Benefits showing the outcome of the claim. You can always use the Member Portal to stay up-to-date on claim processing status. Thank you.
“WorldTrips policy: EscapeWe did not have any problems that needed to be addressed, ie no claims. When I called while trying to decide on correct coverage for our party and for some answers to questions, it was easy to get a live person and she was helpful.
Lorraine from VAReview Received: April 10, 2026Was this review helpful?0 out of 1 people found this review helpfulResponse from WorldTripsHello Lorraine. Thank you for writing a review. We are happy to hear that you were easily able to get a helpful customer service representative to answer your questions! Thank you for choosing WorldTrips.
“WorldTrips policy: EscapeOur trip was cancelled so there was no need for the insurance, but I could not get a refund or partial refund for not using the insurance at all. I was told I was out of the refund period which was a week or two after I purchase the insurance which was at least 4-6 months before the trip was to take place. My claim should be for the refunding of my policy.
Genie from MIReview Received: March 28, 2026Was this review helpful?3 out of 5 people found this review helpfulResponse from WorldTripsThank you for your feedback. We’re sorry to hear your trip was canceled and understand how frustrating that experience can be.
For Atlas Journey coverage, a full refund of the premium is available during a 15-day review period from the date of purchase, provided the trip has not started and no claim has been filed. After this period, the coverage remains active and the premium is non-refundable, as outlined in the terms and conditions.
This type of coverage is designed to reimburse nonrefundable trip costs if a cancellation occurs for a covered reason. If your trip was canceled, you may still be eligible to submit a claim for reimbursement of those prepaid, nonrefundable expenses.
If you would like assistance reviewing your situation or starting a claim, you can reach our customer service team by calling (866) 400-6090.
Thank you again for sharing your experience.
“WorldTrips policy: ExploreI'm at a limbo. They are stating that they will review my claim and will get back with me. However, they have not provided me with a timeline. They are quick to respond to my inquiry but with a very vague non-committal answer. It's been two weeks since I filed a claim but have not heard back as to when the claim will be reviewed and when I will get an answer.
Babak from MDReview Received: March 19, 2026Was this review helpful?3 out of 3 people found this review helpfulResponse from WorldTripsHello Babak. Thank you for sharing your experience. Please note that it may take 30-45 business days to process your claim after it has been submitted with all supporting documentation. Once the claim is finalized, an Explanation of Benefits will be sent showing the outcome of the claim. You can always use the Member Portal to stay up-to-date on claim processing status. Thank you for choosing WorldTrips!