0.1% (37) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
269
4 stars
101
3 stars
41
2 stars
19
1 star
18
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
65,360
Since 2008
MONTHLY SALES
643
Average Monthly Sales Since 2008
REVIEWS
468
Since 2008
Overall Rating
4.26 out of 5
Overall Rating 4.26 out of 5
468 Reviews Since 2008
Customer Reviews for WorldTrips
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Atlas Journey Preferred
Review Received:
October 7, 2024
Mary from CA
Verified Squaremouth Customer
Paying for insurance is generally a drag but the bigger drag is needing insurance and not having it!
I goofed on the initial dates - and WorldTrips made the adjustment quickly. That was good customer service and a relief.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Atlas Journey Preferred
Review Received:
October 6, 2024
Lynne from NE
Verified Squaremouth Customer
Fast response to claim. I became ill on a trip and called the 24 hour help line. They counseled me on what I needed to do and connected me with a physician service. I was seen within several hours and had prescriptions at the pharmacy near me almost immediately after. My only comment is that I didn't get any notice my claim was processed or their response. But I DID get a check in the mail within 3 weeks of my claim for the full amount. In the end that is what counts! Overall very satisified.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 2 out of 5
Policy:
Atlas International excl US
Review Received:
October 4, 2024
Nicola from Vanuatu
Verified Squaremouth Customer
Hi, we purchased travel insurance. We travelled via Fiji to Tonga to join a sailing boat there. We were offloaded by Fiji Airways in Nadi (off the flight that was booked and paid for). The airline gave us all sorts of excuses why we were offloaded and other passengers were affected also. As a result we ended up with a 5 day delay in Nadi while waiting for the next possible flight to Tonga. I immediately sent a letter from Fiji airways about this to the insurer and let them know what happened and asked what to do. While they replied, they did not clarify what we could claim for. We kept all receipts and shared rooms and kept all expenses minimal but the 5 days was long and it was in the Australian school holidays so it was VERY hard to get accommodation and it wasn't cheap. The travel insurance wording states :“you are covered for: Reimbursement for reasonable accommodations and meals when your delay requires an overnight stay”. After completing all the paperwork for a claim, and only then (not when i raised this initially) i was told that the limit we could claim was $200. This is totally unreasonable for a delay of 5 days! Even if I slept on the street and ate the cheapest food 2 people can't live on $200 for 5 days. I followed up many many many times. Eventually the best answer I got when escalating to the manager was it was a limit of $200 per person and I should have had each person make a claim (we were a couple so 2 people). this was too late as claims had already been processed. This whole situation cost me hours and hours of emails and follow up and left me significantly out of pocket. I would never ever use this provider again and find that their wording, versus the reality is totally misleading. You can not say reimbursement for reasonable meals and accom when all you do is cover $200. This is not truthful. I feel this is a total con. I think other people should know how bad this provider is.
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Atlas International excl US
Review Received:
September 23, 2024
Sophia from IL
Verified Squaremouth Customer
I am grateful that my experience matched the positive recommendation that Nerd Wallet gave. I was able to select a policy quickly that fit the purpose I had and at an affordable, reasonable price. I consulted the policy description and details so I knew what to expect or how to find help or resources in the event it was needed before and during the travel abroad. Thank you! I will rely on this service again.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Atlas Journey Preferred
Review Received:
September 16, 2024
Joseph from NY
Verified Squaremouth Customer
Excellent experience
Was this review helpful to you?
1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Atlas Journey Preferred
Review Received:
September 15, 2024
Nancy from WA
Verified Squaremouth Customer
Customer service have been responsive and helpful answering my questions.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Atlas Journey Preferred
Review Received:
September 12, 2024
Victoria from WA
Verified Squaremouth Customer
I submitted a delayed baggage claim on-line and received payment 3 weeks later.
I appreciate the prompt response.
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Atlas Journey Preferred
Review Received:
September 5, 2024
David from FL
Verified Squaremouth Customer
Coincidentally, within a day or so of when I contacted you about my claim, a full refund was received. No problems.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Atlas Journey Preferred
Review Received:
September 2, 2024
Laura from MD
Verified Squaremouth Customer
The representative that I spoke with was very nice and helpful. I haven't heard anything since. I have no idea if I filed the claim correctly, the status of the claim, or anything else.
Was this review helpful to you?
1 out of 2 people found this review helpful