WorldTrips
Overall Rating 4.27 out of 5
Overall Rating 4.27 out of 5 408 Reviews Since 2008

  • Rating 5 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    March 19, 2024
    Kerry from WA Verified Squaremouth Customer

    Submitting the appropriate paperwork was user friendly. However, uploading docs was more challenging with different sections to upload and a potential to duplicate. Wasn't able to delete the previous upload into another section. I had to add another doc after submitting the request, which was straightforward.

    The whole process was quick (1 week). However, there is no way to check the status of your claim. Or any notification that the claim was approved and payment sent until I contacted them to inquire.

    It would be more convenient to be able to receive the check(s) through electronic deposit. They mailed them instead.

    Overall, a very good experience. I used this company again for our upcoming trip.

    thanks

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Atlas Journey Economy
    Review Received:
    March 17, 2024
    Barbara from AZ Verified Squaremouth Customer

    Called a couple of times and everything was answered and taken care of.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Atlas Premium International excl US
    Review Received:
    March 8, 2024
    Douglas from IL Verified Squaremouth Customer

    The coverage was confusing, but I never called to ask questions, so I can't rate customer service. Perhaps there could be ways to make coverage more simple, clear?

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    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    March 2, 2024
    Sheryl from IL Verified Squaremouth Customer

    I haven’t heard anything after filing a claim two weeks ago. Please reach out asap with an update. Thanks.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    February 17, 2024
    Ann from WA Verified Squaremouth Customer

    Got positive covid after returning from trip. Did not need to file a claim.

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    0 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Atlas Journey Economy
    Review Received:
    February 14, 2024
    Michael from MN Verified Squaremouth Customer

    The only thing that really matters is how you honor the policy when a claim is filed. I haven't had that experience yet.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    February 11, 2024
    Barbara from WA Verified Squaremouth Customer

    I found it very easy to select a travel insurance policy with help from world Trips.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Atlas Journey Economy
    Review Received:
    February 5, 2024
    Greg from CA Verified Squaremouth Customer

    Kind of curious to receive this reply from the claims adjuster:

    "All claims are reviewed based upon the claim documents received and the policy provisions, limitations and exclusions. Please review your Confirmation of Coverage to determine if you purchased Trip Interruption coverage and the policy for the full details about the Trip Interruption coverage."

    Shouldn't they know that my policy included that coverage and if it didn't shouldn't they have told me that?

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    6 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    January 28, 2024
    Traveler from IA Verified Squaremouth Customer

    We had weather issues and while the airlines got us there in time to make the cruise, it was nice having the peace of mind we had the insurance as a back up.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    January 26, 2024
    Lezlie from CO Verified Squaremouth Customer

    The customer service representative was professional and polite. I purchased the policy approximately 24 hours before my trip and he was accommodating and helpful. Grateful to have the service. Thank you.

    Response From:
    WorldTrips
    WorldTrips:
    Andria
    Response Received:
    January 26, 2024

    WorldTrips strives to provide exceptional service. Thank you for the kind words.

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    2 out of 2 people found this review helpful