Reviews, Sales, and Service Ratings for
WorldTrips

We travel on cruise ships twice a year. My husband is a speaker onboard and the insurance is a requirement. (We would have purchased it anyway.) We have never had an occasion to need it, but it's good to know it's there, just in case.
It's affordable and the people we spoke to are helpful and proactove.

I had to cancel the trip before it would have started due to medical reasons. I have trip cancellation included in my policy I purchased. But am still working on getting my refund. I feel at the present time like they are making me jump through obvious hoops that they could easily verify that I did everything correctly. Am still waiting on it all to be finalized and refunded.

My experience with customer service was very good they helped me find the best plan form our trip. I felt that they cared about making sure we were protected and it is nice to know that even though we did not use the policy we were covered

Our agent was awesome and took the time to explain everything to me before purchasing a policy

Customer service was a bit slow. I waiting on the online chat function for over 30 mins and no one responded. When I called I also waited a long time to finally talk to someone

hi i found it its confusing and complex to get the answer from one window.
if that was made simple , that will be good for your customer .best regards G biring

I am still gathering all of the paperwork that they require to put in a claim. The agent that I spoke to in the claims department said he thought we were entitled to get some reimbursement. So we will see what happens in the next few weeks.

We contacted WorldTrips on April 23rd regarding the baggage delay and personal effects claim. They assigned us a claim number (199751), but never followed up. We contacted them once again on May 14th, for both baggage delay and travel interruption, and they assigned another claim number (T42960). We received an automated reply on this same date stating "*This is an automatic reply that is only meant to confirm receipt of your email. This is not a response to the email submitted to our office. Please do not respond to this automatic reply.**". To date, we have not received any further correspondence and the form for travel interruption from WorldTrips.

I have been in the process of filing a claim for several weeks. The first I sent an electronic file to their email and received no acknowledgement. The second was as a registered letter which has been in transit since April 8th. This is the 20th of April. This is the post office's fault not WorldTrips but the process has been frustrating.