Reviews, Sales, and Service Ratings for
HTH Travel Insurance

I sent in my claim on March 30th, prior to my cancelled trip, due to an injury with subsequent surgery and PT.
March 31st, email stating they received my claim.
April 26th, another email stating they were sorry they were so busy.
Then nothing, nothing, Nothing. Not an email or a call
Today is May 13th, it has been 2 1/2 months and I have no idea what is being done regarding my claim.

How can I recommend this company. I have no resolution. The company had good ratings which is why i bought the insurance in the first place. At this point I am out the money for the trip as well as the cost of the insurance.

We are sorry about your experience with us. Please provide us with your claim number and we can send you an update on its status. Due the strain of the pandemic and higher than normal inquiry volumes, we are doing our best to respond to all inquiries in the order they were received. We appreciate your patience and understanding as we work through these unprecedented circumstances. Our customer service team can be reached directly at customerservice@hthworldwide.com or 610.254.8769 for claim status inquiries. We are constantly striving to build products that will better serve our customers and we accept your valuable feedback.

Provided a competitively priced policy. Customer service representatve was able to answer questions. Policy was understandable.

I’m thankful that I didn’t have to use the travel insurance during my trip to Europe, but I did have an experience interacting with customer service prior my trip. I had an info that need to be corrected. Called for assistance and the nice lady helped fix it without any issues. She was very helpful, enthusiastic and assured me that things will go smoothly with my insurance. It did! Definitely going to use the same travel insurance later on!

The experience was seamless and it gave me comfort knowing if something happened I was covered. We will be using it again for our next adventure. Thank you

HTH made it easy to change dates of the policy when we needed to reschedule due to Covid. It took a little longer than I expected for someone to respond to my emails, but eventually everything was sorted out well in advance of our trip.

Thank you for your review, Jessica! We are constantly striving to build products that will better serve our customers and we accept your valuable feedback. We wish you safe travels on your upcoming trip.

Fortunately I did not need to file a claim. However, I chose HTH Travel due to their excellent customer service rating in the event I had to file a claim.

I asked to transfer the policy to the exact same trip scheduled for 2023 since mine was cancelled due to covid. They refused to do this and did refund my money. The problem is it took so long for them to make a decision that I was unable to get the normal pre-existing condition waiver for the trip. Had they told me that it would take months, then I would have simply purchased another policy.

My complaint is simply that they took so long to make a decision.

terrible service when I was abroad. wait time forever and could not speak to anyone, just moved through menu back and forth. God forbid if I had a need for anything urgent from youy guys. I was sorry I made this insurance, what a waste of money.

We are in the process of filing a claim and the easiest and most efficient step thus far was getting the initial information and forms from HTH Travel Insurance. The customer service representative from the claims department was extremely helpful and we received our forms within seconds. The forms are easy to read and understand.

Used customer service to apply for insurance only. Good experience.