Reviews, Sales, and Service Ratings for
IMG

Our trip, paid for in full in November, was cancelled by the provider, Vantage Deluxe World Travel, on May 12, 2023 for a departure date of May 21, 2023. They provided 4 options. We chose a full refund. Vantage has agreed to to a refund of $10,897.00 yet they did not offer us a timeframe to deliver that refund. I have requested a timeframe several times with no commitment.

I believe Vantage has entered into a "cessation of operations" as they have continued to cancel trips. I intend to deliver a claim to you shortly.

Regards,

Robert and Patricia Neidhardt

Excellent assistance with the unique priorities of this policy.

Customer service rep always very helpful

Only interaction with IMG Customer Service was a change in our departure date. Otherwise, every transaction was "5-Starts". What we liked about Squaremouth: the ease of comparing various policies side-by-side and the ease of negotiating the website. Thank you.

Terrible rude person who told me I should have googled img,then I would find my answers in the reviews. I had a rental car that was scratched, so I tried to file claim . I had not informed Avis that I had Img insurance, and according to the rude person, therefor I could not file. Then I got Covid, but because of having taken a home test, she said I could not file. How to file claims need to be better addressed up front!! I thought I had good coverage, but, turns out I wasted my money 💰

This is not in regards to this policy number - it is in regards to policy number TC13983557888 for travel on April 3 - April4, 2023. I filed a claim due to missed travel arrangements due to a travel delay/missed connection. The information required by IMG is beyond ridiculous. They are asking for information which I cannot get from any of my travel advisors and the airline representatives I spoke with stated they had never heard of a travel insurance company asking for the information they are requesting. I missed my connection in Charlotte, NC to San Diego, CA and was put on a later flight the next day. I have proof from the airline that the flight was delayed and that I missed my connection. IMG is asking for proof of "no show" on the connection I missed. If my flight landed after the connecting flight departed isn't it obvious I missed my flight? By missing my connecting flight in Charlotte to San Diego I also did not stay at the hotel, pick up my car and take my final flight the next morning at my destination (San Diego). I filed this claim upon my return and two months later it is still open and they are still requesting additional information. Some submitted information has been requested 3 times. I get emails every 2 weeks or so asking for additional information and the latest request involved information I am not able to get from my travel advisors (airlines and hotel) and a request for information already submitted. When a logical person looks at the information submitted it should be obvious that I did not take my original connection due to airline delay and thus all the travel after that was impacted. I couldn't be on two opposite sides of the U.S. on the same night/day! Will never use this company again!

Experience positive.

The only feedback I have is that I was traveling with my sister who lives in another state and we had to purchase two separate polices.

I also think travel insurance is way to high. Maybe it could be structured by offering a higher deductible for lower cost.

I had a minor medical expense; banged my head on a metal support. I had an ambulance ride to a nearby hospital; they did some tests and determined my vital signs were all good. They put 5 stitches in my head and sent me on my way. I sent them the bill from the hospital. The total charge was $341.99 which I paid with my credit card. Now they want my total itinerary to prove that I was actually there. It is just very "Mickey Mouse" behavior for a VERY straight forward claim!

Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

I sought to insure TWO trips. Initially IMG/Squaremouth listed me as two different accounts. getting BOTH Policies into ONE ACCOUNT was frustrating, difficult and drawn out. Customer Service People seemed incompetent.

Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

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