Reviews, Sales, and Service Ratings for
IMG

I contacted IMG to increase our coverage as more non-cancellable expenses were added. (I’ve done that in the past with other carriers without a problem.) couldn’t do online but their site said to email and I’d hear back in 48 or 72 hours. I never heard back (and yes I checked my spam filters). Will never use them again.

There should be alternate ways to document a covered event than requiring a doctor's letter on letterhead. Doctors and their staff are incredibly busy and under no obligation to provide this, and I'm still waiting on it. I have other documentation that shows that my mother has to have surgery, which should suffice but doesn't. So I can't file my claim, and I'll never use your insurance again. You make it almost impossible to get reimbursed. The paperwork requirements are too difficult. I give up.

The flight from Tampa to Cleveland, Ohio on Sept. 27/2022 was cancelled due to Hurricane IAN. Therefore, we had to drive to Cleveland, Ohio. We are asking reimbursement for gas and motel during our trip.

Very nice people

I did not need to use the travel insurance. It’s really hard to rate an insurance if you didn’t actually use the the insurance. Overall the experience of purchasing it went well. It’s usually on the claims end you that you experience how well it performs. The purchase side was fine.

I filed my claim with IMG on August 4th of this year, as of today, Oct. 6th, I still haven't been told the status of my claim. I was asked for clarifying evidence against the claim which I provided over a month ago. While I anticipate the claim going through, I am surprised at how long this claim is taking and at the lack of communication from IMG about what's happening.

Only issue was that it was challenging to find the right number to call while we were in Europe.

Slow to answer claim questions. Submitted a claims 5 days ago and have not heard anything or even a confirmation.

I'm not getting clear and consistent information about how to notify IMG that I will need to file a claim. I called IMG right after my husband came out of the emergency room and received claim forms but when we called several days later, there was no record of us having notified IMG (since the policy says we need to do so within 20 days). Also, we were told to file a claim on line even though we don't have the bill from the hospital ye (so as to initiate the claims process), but the website won't let you submit without indicating the amount you seek reimbursement for--I attached a letter explaining we didn't have any bill yet but the website wants a dollar amount entered in one of the boxes. The process and information received are not consistent nor clear; it is frustrating!

Excellent customer service. Person answered the phone after a few rings! Resolved issue in 30 seconds. Just used IMG for second trip