IMG
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,906 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    July 12, 2022
    Paola from FL Verified Squaremouth Customer

    Very easy to use. I am using it to another trip this month

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    3 out of 4 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    July 12, 2022
    LESLIE from CA Verified Squaremouth Customer

    Waiting for img to proceed my claim

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    4 out of 8 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    July 3, 2022
    LARRY from CA Verified Squaremouth Customer

    You were quick in accepting my payment and sending us the policy, but until now we haven't received our claim/funds

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    22 out of 24 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    July 1, 2022
    David from LA Verified Squaremouth Customer

    The IMG claims form does not include an option that reflects my situation:
    Trip interrupted by positive Covid test required by cruise line
    prior to sailing. Since I had no symptoms and subsequent “home” tests
    were negative, I did not find the claim form medical questions to be relevant
    to my situation.

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    20 out of 22 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    June 25, 2022
    Marianne from FL Verified Squaremouth Customer

    I needed to increase my coverage after initial purchase; the process was handled well, and with a REAL PERSON.

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    12 out of 14 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    June 24, 2022
    Suzan from PA Verified Squaremouth Customer

    Wish I would have known that the policy did not include rental car coverage. We had a terrible situation with the car-and now have no recourse.

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    8 out of 13 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 17, 2022
    Garry from GA Verified Squaremouth Customer

    Considerably lower cost than the Cruise Line offer. Comparable coverage.

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    22 out of 24 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 3, 2022
    Mark from GA Verified Squaremouth Customer

    The process of applying and securing insurance was easy and un-complicated.

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    14 out of 16 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel LX
    Review Received:
    March 27, 2022
    Diane from NJ Verified Squaremouth Customer

    Claim placed 12/14/2022 due to US state dept placing Iceland on Level 4 Do Not Travel status. Although I have only requested my $500. Deposit to be refunded and I have submitted NUMEROUS proofs that this was nonrefundable and have received a letter from the insurer that I have complied with ALL requirements, I have still NOT received reimbursement. I am planning a future trip but will not choose this insurer.

    Review Updated: 04/24/2022

    Very poor communication. My claim took over four months to settle and I was only asking for a minuscule amount of money (deposit on trip). Each time I submitted requested documentation, then the company requested even more resulting in hours of wasted time.

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    102 out of 102 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    March 20, 2022
    Karen from NM Verified Squaremouth Customer

    I filed 2 claims, one for a lost jacket of my husband, and one for extreme delay - it took 30 hours to get from Albuquerque to Boston. The paperwork was repetitive, extremely time consuming (several hours) and annoying, not well focused. The few times in the past when I have filed a claim, it has been much more to the point.

    They have acknowledged receipt of the claims, and I am waiting to hear the conclusions.

    Was this review helpful to you?

    73 out of 73 people found this review helpful

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