Reviews, Sales, and Service Ratings for
IMG

This is the second time I have used SquareMouth to research and purchase travel insurance. I like having competitive insurance quotes, and coverage options, and reviews right on screen, allowing me to make an informed decision. In this case the iTravelInsured policy fit my needs and was competitively priced. Thankfully all worked perfectly on our trip, so there was no need to make a claim, but the peace of mind I had knowing I did have travel insurance was valuable to me.

I filed a claim via U.S. Mail for baggage delay, and never received a response. Upon contacting them by email they claimed they never received my form and documents. I re-submitted via email with scanned documents over 2 weeks ago and have not received any communication from the company at all. I would not choose them again!

My 3 star rating for pre-departure was chosen because it wasn't possible to choose "not applicable". I did not interact with them pre-departure.

We apologize for your frustration with this claim. The claim was received April 26, 2017. On this day a response was sent acknowledging receipt of the claim documents. Claim processing time normally takes approximately 15 calendar days from the date received for the claim to be formally reviewed. This claim has been processed and payment representing the maximum benefit is being issued. Should you have any additional questions, please contact us at itravelclaims@itravelinsured.com or 866.243.7524.

I only get Travel Ins. In the event of illness, job loss or death of a family member. Unfortunately, most Ins. Companies avoid any payments if at all possible. You MUST read the fine print and ASK the right questions. For ex., if an airline goes on strike and makes an announcement prior to your departure date, you have NO coverage. It must occur extemporaneously on the departure date. When does this happen???? Beware!!!!

This was actually the third time that we used ItravelInsured for our trip insurance. The initial two occasions were a dream. Queries were promptly answered, quotes were immediately sent and follow-ups were timely and valuable. Additionally, I did not have to ask for documentation and when they were received, they were complete and accurate.

This time, I had a really tough time with my interactions. It was clear that our contact was either not reading my mails, did not fully understand English or just plain, was not interested. Moreover, I am the one who had to follow-up. Additionally, I had to request documentation and also remind my contact to send them.

Ultimately, we got the insurance finalised, so all's well.

Look, I know as clients, my small group of four, pose an unusual problem for your agents. We plan our trips way ahead of the due dates, because they are mainly big sporting events like the Olympics or FIFA World Cups. Moreover, we try to include any expense that impact our trips. In most instances, apart from the travel and accommodations, other expenses come in over the weeks and months following our first application for insurance; for example, tickets, rental car expenses etc. As proof, we only received our final batch of tickets for the Rio games, from Cartan, just 7 weeks before our departure Thus what usually happens is that I would request additions to the initial policy rather than a new policy.

Please do not use these comments to screw-over my contact; however, I will respectfully ask that you assign an agent to our account, who understand these nuances, so that the process can be smoothly executed. Russia 2018 is not far away.

Thank you for posting a review.

We apologize for your negative experience with iTravelInsured.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Even though I didn't need to file a claim, your customer service rep was AWESOME! I will highly recommend your company to everyone!!! Better than the other company I've used in the past!

This policy was cancelled with a full refund prior to travel. Thank you.

I didn't even think about the insurance. It's just something I need in case of problems, and I didn't have any.

I loved buying and forgetting!

Will be able to provide more comments after my clam is completed.

easy, user-friendly on-line application. helpful customer service answered my questions in fast and efficiently.