Overall Rating

0.3% (183) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

1136
4 stars

353
3 stars

185
2 stars

73
1 star

110

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

56,668

MONTHLY SALES

2458

REVIEWS

1,903

Overall Rating

Customer Reviews for IMG

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

1,903 Reviews Since 2005
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Filed claim

Rating 5 out of 5

Policy:
iTravelInsured Travel LX

Review Received:
December 13, 2019

Linda from DE Verified Squaremouth Customer

The claim was handled quickly. No going 'back and forth'. I received my refund within 3 weeks. I think that's excellent service! I would definitely use this company again and recommend it to others.

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3 out of 3 people found this review helpful

Rating 1 out of 5

Policy:
Patriot International

Review Received:
December 12, 2019

Rafael from CA Verified Squaremouth Customer

I cancelled this policy because it was not a good value. It excluded HIV-positive customers and was therefore worthless. Furthermore, it is secondary to any insurance I already had.

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16 out of 27 people found this review helpful

Rating 1 out of 5

Policy:
Patriot International

Review Received:
December 12, 2019

Bryan from CA Verified Squaremouth Customer

I cancelled this policy because it was not a good value. It excluded HIV-positive customers and was therefore worthless. Furthermore, it is secondary to any insurance I already had.

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15 out of 28 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel LX

Review Received:
December 11, 2019

Stuart from MA Verified Squaremouth Customer

The airline canceled our flight the day before we were scheduled to depart. We were able to book another flight at double the cost. Our claim was handled quickly and fairly.

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3 out of 3 people found this review helpful

Rating 1 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
December 7, 2019

Christine from OH Verified Squaremouth Customer

Our trip was cancelled due to airline changes with AA which couldn't accommodate our needs to get home. Very disappointed. We contacted the insurance carrier but that wasn't a qualifier to collect on the expense of our trip.

Response From:

IMG:
Becky

Response Received:
December 9, 2019

It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

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4 out of 5 people found this review helpful

Rating 2 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
December 5, 2019

Dale from NC Verified Squaremouth Customer

I mailed my claim on Tuesday December 3, 2019 so I can't comment on if I'm satisfied with the process yet.

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1 out of 7 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
December 3, 2019

Rhett from TX Verified Squaremouth Customer

Great coverage at an affordable price. Thankfully, I didn't have to use it, but appreciated the peace of mind it afforded.