Sales & Service Data

TOTAL SALES
7,893
Since 2012
MONTHLY SALES
262
Average Monthly Sales Since 2012
REVIEWS
347
Since 2012
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

7,893
policies sold

0.7%
negative reviews

0.7% (52) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    197
  • 4 stars
    66
  • 3 stars
    32
  • 2 stars
    8
  • 1 stars
    12
Top Providers
RoamRight
4.53/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We flew from Toronto to LAX on July 6th on Air Canada -- the same day of the crash in SFO. This would have come in handy if we had to re-book. Did not need to use it, but is comforting to have.

    During Trip
    did not use

    Claim Process
    did not use

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Fortunately, I didn't have to file any claims, so I can't evaluate the coverage. But buying it was easy.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Did not use but appreciate the peace of mind.

    During Trip
    Didn't use but appreciated the peace of mind

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I would definetly use your web site again when traveling.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I can't answer because I did not have occasion to use the service. I was impressed with the quality of the carrier and the way in which I enrolled, etc. I have confidence that, if I had needed them, they would have performed well for me.

    Claim Process
    No claim filed.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I didn't have to use the insurance, fortunately, but it was a comfort knowing it was there if I needed it.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Transaction went smoothly. I had no reason to have further contact (thank goodness!)

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Easy and trouble free.

    During Trip
    There was no problems to claim or need to contact

    Claim Process
    No Claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    I did not have a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We did not need the coverage or service during our trip.

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    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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