Sales & Service Data

TOTAL SALES
7,209
Since 2012
MONTHLY SALES
257
Average Monthly Sales Since 2012
REVIEWS
327
Since 2012
Overall Rating
4.37 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

7,209
policies sold

0.7%
negative reviews

0.7% (49) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    185
  • 4 stars
    63
  • 3 stars
    30
  • 2 stars
    7
  • 1 stars
    10
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I did not need the insurance, but it was good to know that I was covered in case something happened.

    Claim Process
    I did not file any claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Easy to get. Clear explanations of terms and coverage. Prompt (almost instant delivery thru internet.)

    During Trip
    Did not have to contact or use (perfect trip)

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    did not have to use insurance.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    All information and documentation was provided as promised, no hassle.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Online survey of carriers and transaction was easy. Many options to choose from.

    During Trip
    It is hard to rate because I never needed to make a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We did not have any issues.

    Claim Process
    We have no claims

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    good depedable insurance with feeling you have your back cover

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Enrollment of this traveling insurance policy for 21 days to New Zealand was easy via the web site. I got the quote on line and got confirmation of the policy very quickly after submitting payment.

    During Trip
    I was safe and healthy during my 21-trip and did not have to use the service

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    N/a

    Claim Process
    N/a

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Thank heavens, did not have to use.

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    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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