Sales & Service Data

TOTAL SALES
10,960
Since 2012
MONTHLY SALES
309
Average Monthly Sales Since 2012
REVIEWS
421
Since 2012
Overall Rating
4.33 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,960
policies sold

0.5%
negative reviews

0.5% (58) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    242
  • 4 stars
    84
  • 3 stars
    37
  • 2 stars
    10
  • 1 star  
    16
Top Providers
Tin Leg
4.54/5
RoamRight
4.54/5
Travelex
4.45/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Good value policy compared to what is sold by SmarTours.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Great pricing with well known insurance company

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    none

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Awesome customer service, the agent took time to explain the coverage with me. The price was unbeatable! Will purchase again! Thank You!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Price and what it offered.
    Yes I would recommend this policy to others

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    A claim is currently being filed for luggage that did not arrive a week ago

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I never interacted with the provider, only with Squaremouth. My interaction with Squaremouth was excellent.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    No claim applicable

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Happy with the insurance policy offered. Happily, we did not need it!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Great coverage. Reasonable price.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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