Sales & Service Data

TOTAL SALES
9,585
Since 2012
MONTHLY SALES
199
Average Monthly Sales Since 2012
REVIEWS
396
Since 2012
Overall Rating
4.32 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

9,585
policies sold

0.6%
negative reviews

0.6% (57) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    224
  • 4 stars
    78
  • 3 stars
    37
  • 2 stars
    10
  • 1 stars
    15
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    No claims no problems

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    There was no claim so it is hard to evaluate.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Purchase and documentation was quick and efficient.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Fortunately for all, I didn't need the insurance so can't rate
    services I didn't use!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Did not file a claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    No claim filed. No interaction with insurance company during trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Since no claim was made, there is nothing to report

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Bought it and had no other contact so nothing really to rate

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I have provided no ratings for the last two questions since it was not necessary to contact the provider for any reason for this policy while on the trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Not applicable as there was no claim filed.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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