Sales & Service Data

TOTAL SALES
11,643
Since 2012
MONTHLY SALES
320
Average Monthly Sales Since 2012
REVIEWS
430
Since 2012
Overall Rating
4.33 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,643
policies sold

0.5%
negative reviews

0.5% (59) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    249
  • 4 stars
    85
  • 3 stars
    37
  • 2 stars
    10
  • 1 star  
    17
Top Providers
Tin Leg
4.55/5
RoamRight
4.54/5
Travelex
4.45/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    The entire process was smooth. The insurance made me feel more confident toward my travel plans ..

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Paperwork and filing process clunky..othersxate much clearer and easier.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I had a bit of troubal getting connected to the proper person at John Hancock, but once that was resolved the claims process was quick and easy. Based on this experience, I would definitely recommend Squaremouth and John Hancock.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    So far so good! Answered questions and emails efficiently and on point.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I always like the piece of mind when I'm traveling after using Squaremouth to find the best insurance for that particular trip's needs. This past trip I was insured by John Hancock Insurance Agency and though I won't need to file a claim, it was good to know they were there if need be. Thanks.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    I chose John Hancock Insurance because of my association of the company with stability & professionalism.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Good value policy compared to what is sold by SmarTours.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Great pricing with well known insurance company

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    none

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Awesome customer service, the agent took time to explain the coverage with me. The price was unbeatable! Will purchase again! Thank You!

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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