John Hancock Insurance Agency, Inc.
Overall Rating 4.19 out of 5
Overall Rating 4.19 out of 5 1,358 Reviews Since 2012

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    January 21, 2013
    Jean from MA Verified Squaremouth Customer

    During Trip
    didn't need to use them, so not applicable

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    January 20, 2013
    KAY from NM Verified Squaremouth Customer

    During Trip
    Did not require any service.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    January 17, 2013
    Lowell from CA Verified Squaremouth Customer

    Before Trip
    Your representatives are very knowledgeable and very, very, very polite.

    During Trip
    These aren't applicable. I didn't use these services.

    Claim Process
    These aren't applicable. I didn't use these services.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    January 16, 2013
    Ronald from AZ Verified Squaremouth Customer

    Before Trip
    fortunately, no issues

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    January 14, 2013
    john from SD Verified Squaremouth Customer

    During Trip
    should (snail) mail policy to buyers...other than that OK

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    0 out of 0 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    January 13, 2013
    Rex from VA Verified Squaremouth Customer

    Before Trip
    I did not receive documentation prior to my trip, nor had any interaction with the insurance company

    During Trip
    I did not receive any documentation or instructions as to what needed to be done in case of emergency or illness

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    80 out of 83 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    January 10, 2013
    Steve from NC Verified Squaremouth Customer

    Before Trip
    I never received anything in the mail, I had downloaded the Policy from the WEB site, but thought I was to receive documentation prior to my departure. Either John Handcock failed to follow up or It was not clear in the WEB site that there would only be the printed material from the Squaremouth.

    During Trip
    I had no contact with the insurance carrier, there was no need.

    Claim Process
    No claims were filled

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    January 6, 2013
    a family from NH Verified Squaremouth Customer

    Before Trip
    didn't really need personalized customer service but online purchase process was easy

    During Trip
    did not use

    Claim Process
    no claims

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    January 4, 2013
    Melissa from TX Verified Squaremouth Customer

    During Trip
    ABSOLUTELY AMAZING SERVICE... I'm a customer for life!!!! I had to come home early due to an debilitating illness and the help I got was incredible. I was sick and in pain and it was so great to be able to get home without having to try and arrange everything. On top of that the level of service I got was incredible. They even called to check on me at the airport and my home to make sure I had gotten back safely.

    Claim Process
    I took longer than normal to turn in my paper wook since I waited for a second visit to a specialists to get that paper work included. So even though my claim is from October, it was just submitted in december..... There was alot of paperwork - but that was expected.

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    75 out of 76 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    December 23, 2012
    Rafael from TX Verified Squaremouth Customer

    During Trip
    No applicable

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    0 out of 0 people found this review helpful

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