John Hancock Insurance Agency, Inc.
Overall Rating 4.19 out of 5
Overall Rating 4.19 out of 5 1,330 Reviews Since 2012

  • Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    April 27, 2022
    Alexcia from AZ Verified Squaremouth Customer

    The hold time was too long to speak with an agent. I selected the option to be called back no one ever called. I called back and got kicked over to the answering service where the representative was very rude. When I finally asked about getting claim docs sent to me they weren't emailed so I had to repeat the process again!! Very frustrating

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    19 out of 19 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    April 26, 2022
    Denise from CA Verified Squaremouth Customer

    I’m still stuck in Europe going broke

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    19 out of 19 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    April 25, 2022
    Richard from CA Verified Squaremouth Customer

    No problems. Met our needs and we've used you twice now. We'll be back. Thanks a lot.

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    6 out of 8 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    April 25, 2022
    stephanie from ND Verified Squaremouth Customer

    I am at 83 days of waiting for my refund. I was originally told 12 weeks. Today I was told 132 days. This is an unacceptable amount of time for a customer to wait for resolution of a claim. I currently have another policy for an upcoming trip, but am contemplating a cancellation. If someone could address this issue I would appreciate it.

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Silver
    Review Received:
    April 21, 2022
    Graham from NC Verified Squaremouth Customer

    Process has not completed.
    Not expectations set on timeliness or OTHERWISE of claim processing.
    Glacial claims processing.
    Thus review sent before the claim is finalized.
    Required me to initiate communications rather than squaremothe being proactive.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    April 21, 2022
    Tracey from MD Verified Squaremouth Customer

    Everything has been very easy so far, however due to weather I missed my connecting flight. I will be filing a claim but getting a written response from Southwest is still a work in progress. If I don’t hear back from them in 5 days I will be contacting you for further advice.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    April 19, 2022
    Thomas from NY Verified Squaremouth Customer

    It's my second time using this insurance when traveling; my daughter is the one whom put me on to this company, she travels all over the world. We both agree that whenever we call a live person answers the phone, which is very important for us.
    Respect
    Thomas

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    21 out of 21 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    April 19, 2022
    Ross from VA Verified Squaremouth Customer

    We cancelled the trip due to a medical emergency which precluded flying.
    We are filing a claim for unrecoverable lodging expenses that Expedia and Hotel could not renegotiate.

    Was this review helpful to you?

    1 out of 5 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    April 18, 2022
    joyce from NJ Verified Squaremouth Customer

    I have spent hours trying to get help TO NO AVAIL - I have concluded that I have been the victim of a scam and plan to report same to consumer authorities and on line references for customers such as Yelp etc unless help is forthcoming immediately

    Was this review helpful to you?

    15 out of 15 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    April 15, 2022
    Gregg from KY Verified Squaremouth Customer

    We were told it would be 76 days to review and respond to my claim. I am inquiring if I need an attorney. This has been a nightmare.

    Was this review helpful to you?

    22 out of 23 people found this review helpful

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